1. FAEIS Food and Agricultural Education Information System 2001 – 2002 On-line Data Entry System Agriculture, Human, Natural Resources Information Technology, Virginia Tech

2. FAEIS Food and Agricultural Education Information System What didn’t work well? 2001 – 2002 On-line Data Entry System Agriculture, Human, Natural Resources Information Technology, Virginia Tech

3. FAEIS Food and Agricultural Education Information System What didn’t work well? What we did not anticipate? 2001 – 2002 On-line Data Entry System Agriculture, Human, Natural Resources Information Technology, Virginia Tech

4. FAEIS Food and Agricultural Education Information System What didn’t work well? What we did not anticipate? What worked well? 2001 – 2002 On-line Data Entry System Agriculture, Human, Natural Resources Information Technology, Virginia Tech

5. FAEIS Food and Agricultural Education Information System Help Desk Log System Agriculture, Human, Natural Resources Information Technology, Virginia Tech All questions and comments to the Help Desk were recorded Over 255 contacts have been made with the Help Desk Over 95% of the contacts were by e-mail

7. FAEIS Food and Agricultural Education Information System What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech

8. FAEIS Food and Agricultural Education Information System Inconvenient time of year What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech 19% of Help Desk contacts were “Extend due date” or “We will respond later”.

9. FAEIS Food and Agricultural Education Information System Inconvenient time of year What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Should not be a problem next year.

10. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech 18% of Help Desk contacts were about passwords and how to login.

11. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech E-mail notification system added to the program.

12. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech 13% of Help Desk contacts about the faculty survey: time required, navigation to second screen and problems with salary field.

13. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Next year faculty survey will only require updating. Need a fix for the navigation to the second screen.

14. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section Did not start with an accurate list of primary contacts What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Over 25% of the primary contacts were changed or added to the initial list.

15. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section Did not start with an accurate list of primary contacts What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Will not be a problem next year.

16. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section Did not start with an accurate list of primary contacts “CIP” codes not consistent with codes used by institutions What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech 5% of Help Desk contacts about the problems with selecting the disciplines and missing disciplines.

17. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section Did not start with an accurate list of primary contacts “CIP” codes not consistent with codes used by institutions What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Open for discussion.

18. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section Did not start with an accurate list of primary contacts “CIP” codes not consistent with codes used by institutions Webboard for discussion forum not used What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Only 7 users signed up for the discussion forum.

19. FAEIS Food and Agricultural Education Information System Inconvenient time of year Primary contact people not communicating to users Complaints about the faculty survey section Did not start with an accurate list of primary contacts “CIP” codes not consistent with codes used by institutions Webboard for discussion forum not used What didn’t work? Agriculture, Human, Natural Resources Information Technology, Virginia Tech May not be needed.

20. FAEIS Food and Agricultural Education Information System Unable to report “unknown” ethnicity and gender No procedure to indicate survey is “done” Change in survey format not communicated Survey year confusing due to change in data entry schedule Survey assignment procedure complex for some users * * * * * What didn’t work? (Other Minor Issues) Agriculture, Human, Natural Resources Information Technology, Virginia Tech

21. FAEIS Food and Agricultural Education Information System All student surveys completed by one person What we did not anticipate? Agriculture, Human, Natural Resources Information Technology, Virginia Tech

22. FAEIS Food and Agricultural Education Information System All student surveys completed by one person Example: All surveys completed in the Dean’s Office What we did not anticipate? Agriculture, Human, Natural Resources Information Technology, Virginia Tech

23. FAEIS Food and Agricultural Education Information System All student surveys completed by one person Example: All surveys completed in the Dean’s Office A specific survey assigned to more than one person Example: One person completes Enrollment and another Placement What we did not anticipate? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Program will handle. Just a little awkward.

24. FAEIS Food and Agricultural Education Information System The data entry on-line application. What worked well? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Absence of “bugs” or program failures. No serious problems reported or discovered.

25. FAEIS Food and Agricultural Education Information System Absence of “bugs” or program failures Help Desk What worked well? Agriculture, Human, Natural Resources Information Technology, Virginia Tech All requests for help were handled within hours. Most requests were by e-mail. Work load was manageable. Program Manager served as a member of the “Design Team”. Users were patient, understanding and friendly.

26. FAEIS Food and Agricultural Education Information System Absence of “bugs” or program failures Help Desk Web Site What worked well? Agriculture, Human, Natural Resources Information Technology, Virginia Tech No problems reported about navigation on the web site Server statistics indicate heavy use.

27. FAEIS Food and Agricultural Education Information System Absence of “bugs” or program failures Help Desk Web Site Availability and security of servers What worked well? Agriculture, Human, Natural Resources Information Technology, Virginia Tech Only one incident of downtime (due to major power outage). System has been secured to prevent unauthorized access.

28. FAEIS Food and Agricultural Education Information System Agriculture, Human, Natural Resources Information Technology, Virginia Tech Highlights: A Day at the Help Desk

29. FAEIS Food and Agricultural Education Information System Agriculture, Human, Natural Resources Information Technology, Virginia Tech Highlights: A Day at the Help Desk I have only found the faculty survey. Are they other surveys somewhere else or are they not up yet? How does one distinguish between undergrad and graduate programs?

30. FAEIS Food and Agricultural Education Information System Agriculture, Human, Natural Resources Information Technology, Virginia Tech