2. Chapter 1 Communication Overview Introduction to Communications Applications

3. “Few things can help an individual more than to place responsibility on him, and to let him know that you trust him." - Booker T. Washington

4. Building Responsibility Build responsible communication skills by using ethical, clear messages  Both verbal and non-verbal communications have impact

5. What are Ethics? "Ethics: A person's sense of right and wrong."

6. The Foundation for Good Communication - Values Three essential elements Good, ethical person Communicate constructively Care about your audience

7. Major Parts of Communication Process The four major parts of communication are: Sender  Message  Receiver  Feedback

8. The Communication Model Sender (transmits message)  Message (words, body language and symbols that convey an ideas)  Receiver (interprets message)  transmits feedback through words, body language and symbols

9. Communication Model MESSAGE Word, tone, gestures, Facial Expressions FEEDBACK Facial expressions, eye contact, Body language, questions

10. What are Responsibilities of the Sender? Think before you speak Articulate your words Watch the receiver

11. What are Responsibilities of the Receiver?  Ask questions  Learn about issues and people  Relate to their background

12. Barriers to Communication A responsible communicator works to eliminate barriers or road blocks AttitudinalCulturalEducationalEnvironmentalSocial

13. Stereotyping Stereotyping  Labeling people based on their group and a preconceived idea

14. Non-Verbal Communication Body Language Facial Expressions Symbols

15. A symbol is anything that stands for an idea. Possessions Clothing Signs Gestures  Common = goodbye, hello, no, yes, I don’t know, peace –4 U

16. Forms of Communication Conversation with yourself = Intrapersonal One-on-one communication = Interpersonal Communicating with more than one = Group

17. Forms of Communication Television, Internet, radio = mass media Art of studying public speaking = rhetoric or oratory Another name for a speaker = orator

18. Aristotle’s Three Types of Appeals Logical appeal = sequence in organization and analysis Emotional appeal = strikes a chord Ethical appeal = natural honesty Where might you find each kind?