1. October 5, 2011  Course Administration  LPA  CPIA  Video - EI In Action  Emotional Intelligence Lecture  BREAK  Group Exercise  Industry/Function Groups

2. Most job-hunters who fail to master the job-hunt or find their dream job, fail not because they lack information about the job market, but because they lack information about themselves. - Richard Nelson Bolles Let’s Self-Discover!

3. CPIA Assignment Point Breakdown Completion of Linked In Profile – 50 points Completion of Panel Interview – 25 points Resume – 25 points Behavioral Interviewing -25 points Career Awareness Worksheet – 25 points Job Position Ad – 25 points Peer Evaluation – 25 points Total Points – 200 points Page 12-Syllabus

4. Weekly Book Recommendation Morton Meyerson, CEO of Perot Systems wrote an article entitled, “Everything I thought I knew about leadership was wrong, my first job as a leader was to create a new understanding of myself.” p.62 Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.

5. Weekly Book Recommendation “It’s one reason emotionally intelligent leaders attract talented people – for the pleasure of working in their presence. Conversely, leaders who emit the negative register – who are irritable, touchy, domineering, cold repel people. No one wants to work for a grouch. Research has proven it: Optimistic, enthusiastic leaders more easily retain their people, compared with those bosses who tend toward negative moods.” p.12 Goleman, D., Boyatzis, R. & McKee, A. (2002). Primal Leadership: Learning to Lead with Emotional Intelligence

6. EI Competencies Self-Awareness Self-Management Social Awareness Relationship Management Primal Leadership (from Primal Leadership Goleman, Boyatzis and McKee 2002) EI

7. AN OVERVIEW OF EMOTIONAL COMPETENCIES Daniel Goleman SELF Personal Competence OTHERS Social Competence RECOGNITIONSELF AWARENESS -Emotional self-awareness -Accurate self – assessment -Self-confidence SOCIAL AWARENESS -Empathy -Service orientation -Organizational awareness REGULATIONSELF MANAGEMENT -Self – control -Trustworthiness -Conscientiousness -Adaptability -Achievement drive -Initiative RELATIONSHIP MANAGEMENT -Developing others -Influence -Communication -Leadership -Change catalyst -Building bonds -Teamwork & Collaboration

8. SELF AWARENESS Knowing one’s internal states, preferences, resources and intuitions Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!

9. Do you know you?

10. Social Awareness Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization

11. Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization Empathy – Listen, attune, grasp other ’ s perspectives politicallyOrganizational Awareness – Understanding organization politics being able to be politically astute, know the values and unspoken rules External Awareness – Being aware of others around you and how you effect them.

12. Awareness of one’s effect on others, ability to work effectively and efficiently with others Inspirational – Embody what you ask of others Influence – Be persuasive and engaging Developing Others – Cultivate people’s abilities Change Catalyst – Recognize the need for change, challenge the status quo Conflict Management – acknowledge and redirect Building Bonds – Cultivate the web of relationships Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation

13. What does it mean to “manage” oneself? TURN TO YOUR NEIGHBOR AND SHARE AN EXAMPLE OF SELF-MANAGEMENT: 1) WHEN YOU DID 2) WHEN YOU DIDN’T

14. SELF MANAGEMENT Emotional self-control: keeping disruptive emotions and impulses under control Transparency: Displaying honesty and integrity; trustworthiness Adaptability: flexibility in adapting to changing situations or overcoming obstacles Achievement: The drive to improve performance to meet inner standards of excellence. Initiative: Readiness to act and seize opportunities Optimism: Seeing the upside in events

15. Do you have self- management? Would others say you have it?

16. Relationship Management Inspirational Influence Developing Others Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration Awareness of one’s effect on others, ability to work effectively and efficiently with others

17. RELATIONSHIP MANAGEMENT Inspirational leadership: Guiding and motivating with a compelling vision Influence: Wielding a range of tactics for persuasion Developing others: Bolstering others’ abilities through feedback and guidance. Change catalyst: Initiating, managing, and leading in a new direction Conflict management: resolving disagreements Building bonds: Cultivating and maintaining a web of relationships Teamwork and collaboration: cooperation and team building.

18. Relationship Management Why is it important? Co-workers Customers Family Friends

19. BREAK

20. Group Exercise Discuss whether or not you believe EI is more important than IQ, why or why not? Share your highest EI score and share why you think you scored so well in this area. Share your lowest EI score and share why you think you scored so low in this area. How do you think you can increase these scores?

21. Industry/Function Team Selection

22. Industry/Function Groups Select a team lead Exchange each other’s contact information Write down the name of your group and list everyone who is in your group and turn in before you leave tonight.