1. John Accorsi John Fortier Shanmugam Jaganathan Lester D’Souza

2. T&T Marketing $100 million in Sales 18 Employees Privately Owned Inception 1988 Plastic Suppliers Wire & Cable Manufacturers Warehouse IT/IS Minimum IT Support Employee Base: Gen X Office Tools Savvy Remote Offices Open to Ideas Current Situation Manual Inventory Control Growth Opportunities Improve Operation Efficiency Increase Profit Margin Maintain Employee Count Future Situation Revamp IT Leverage Information Technology Have limited Ideas Have a Collaborative Effort But How? Possibilities Improve IT Infrastructure Vertical Integration with Suppliers and Customers

3. Web 2.0 : Features and functions Implement Information Management System for the company. Propose using a Wiki for discussing major decision points. Set up a wiki page for discussing a topic. Advantages of using a Wiki Allows discussions from various participants. No email bombardment. Information is not lost – Does not end up in a Dead letter box. Discussions will converge over time to a common consensus. All participants can effectively participate in the discussions. Non-structured discussions. Easy to use, RSS notifications can be enabled. Remote participation is possible. This is in addition to email, voicemail and face-to-face discussions.

4. Wiki : Provide Business Value Good collaborative tool. Effective means of communicating. Saves time compared to Email and Meetings. Saves money – travel time and meeting time. Participants are not intimidated by the presence of others. Easy way to involve all stake holders. Easy to document outcomes of each discussions. All participants are on the same page. Avoids single-point of decision making. Prevents wrong wasteful decisions.

5. Wiki : Benefits and Risks Benefits All participants can effectively present their ideas without getting overwhelmed by emails and physical meetings. Saves Time and Money by having a simple collaborative tool. Cuts down endless discussions and meetings. The management will get a clear view of what and how the information system will be implemented. Risks Needs a primer to get started. Participants may not actively participate in the discussions. They may not know how to effectively contribute with their ideas. The management will loose some control over the discussions. Security concerns.

6. Wiki: Resource and Costs Wiki is an application just like email. It takes the same amount of resources like the email server. IT department will have one task of hosting, backup etc. Small business installation: $2000 for server and $500/year maintenance. Use open source wiki for Business as an alternative. Wiki Spaces for Business: $100/month. The benefits far out weight the resource requirements and costs.

7. Q & A