1. HR in the 21 st Century Workplace SHRM Meeting February 10 th, 2009 Mike baker 2/10/091SHRM Meeting

2. The HR- Operations team The Workplace Today Expectations of today’s employees Management’s expectations of HR HR’s role in creating success in the business The Operations – HR Team 2/10/092SHRM Meeting

3. Workplace Today Global and Domestic pressure to compete Economic Crisis – 2.6mm jobs lost in 08 Retreating Benefits Cultural and Racial diversity growing Rising sense of Corporate greed and disparity Demand on “Productivity” improvements Pending “Employee Free Choice” legislation 2/10/093SHRM Meeting

4. Workplace Challenge Productivity Gains – Units per labor hour – Multi-skilled (job combinations, temp. transfer) – Techno-skilled Pro-actively “Engaged” – Lean Manufacturing – Six Sigma Programs – Kaizen Programs Challenging environment for labor and management 2/10/094SHRM Meeting

5. Management Support from HR “Fill their belly before you save their soul” Management continues to raise the expectations of employee performance. This requires an engaged, focused, informed and well trained workforce. Management and HR must create and sustain a workplace environment that allows all employees to maximize their contributions and optimize their quality of life. 2/10/095SHRM Meeting

6. Management - HR Team (hr support) Process Owner of key employee systems 1.Hiring Process – best possible employees 2.Training Process – well informed and capable 3.Payroll Process – correct and consistent 4.Benefits Processes – “Customer Service” approach 5.Compliance Processes – local, state, and federal 6.CBA Compliance, interpretation, regulation The platform for optimizing the workplace environment. 2/10/096SHRM Meeting

7. 21 st Century Employee Cultural Diversity Education level Technical Skill level Career expectations Personal development goals Mobility Social skills 2/10/097SHRM Meeting

8. HR “Catalyst” HR as the Technical and Process Expert Provide technical, social, cultural and legal expertise Explore new systems for hiring, training and reviews and convince management of their value. Are systems “beaurocratic” or “humanistic” and why? 2/10/098SHRM Meeting

9. HR “Catalyst” Systems capability for accurate and consistent data for basis of discipline and changing behavior. Management training and capability with today’s diverse workforce and changing workplace. Lead the discussion and review of traditional workplace “rules” and policies”. 2/10/099SHRM Meeting

10. The Challenge Expectations are greater for both employees and employers. Survival and Success will demand an “inclusive” environment Review and re-think traditional rules and systems Labor relations, Labor relations, Labor relations Demand a seat at the table! Mgmt Needs You! 2/10/0910SHRM Meeting