1. ORGANIZATIONAL BEHAVIOR UNIT 6 MT 302

2. STRESS – THE BODY’S NONSPECIFIC RESPONSE TO ANY DEMAND STRESSOR – ANYTHING THAT PRODUCES A DEMAND ON AN ORGANISM Stress Source and Management

3. EUSTRESS —BENEFICIAL STRESS. DISTRESS —HARMFUL OR DISEASE-PRODUCING STRESS. Stress Source and Management

4. PHYSICAL DISTRESS — HARMFUL STRESS FROM POSSIBLE OR ACTUAL BODILY INJURY. MENTAL DISTRESS —HARMFUL STRESS FROM PSYCHOLOGICAL PRESSURE. Stress Source and Management

5. PHYSICAL EUSTRESS — BENEFICIAL STRESS RESULTING FROM ACTIVITY SUCH AS EXERCISE. MENTAL EUSTRESS — BENEFICIAL STRESS FROM MENTAL ACTIVITY OR THOUGHT. Stress Source and Management

6. FIGHT RESPONSE —THE BODY’S COMBATIVE DEFENSE; PREPARATION TO DEFEND ONESELF. CATATOXIC REACTION — CHOOSING A FIGHT RESPONSE TO DISTRESS Stress Source and Management Body’s Response

7. FLIGHT RESPONSE —THE BODY’S ESCAPIST DEFENSE RESPONSE; PREPARATION TO FLEE. SYNTOXIC RESPONSE — CHOOSING A FLIGHT RESPONSE; CHOOSING NOT TO BECOME UPSET DUE TO STRESS. Stress Source and Management Body’s Response

8. QUANTITATIVE DEMAND DISTRESS — PRODUCED FROM THE WORK DEMANDED, THE TIME ALLOTTED TO COMPLETE WORK, REPETITION, OR THE AMOUNT OF CONCENTRATION REQUIRED. QUALITATIVE DEMAND DISTRESS — CAUSED BY A MISMATCH BETWEEN AN INDIVIDUAL AND HIS OR HER JOB CONTENT. Stress Source and Management Causes of Stress

9. WORK PACE CONTROL DISTRESS —CAUSED BY A WORKER’S LACK OF CONTROL OVER THE PACE OF WORK. PARTICIPATION DISTRESS — CAUSED BY A LACK OF PARTICIPATION FOR WORKERS WHO WISH TO CONTRIBUTE TO THE SOCIAL OR WORKING ENVIRONMENT. CONT Stress Source and Management Causes of Stress

10. WORK SHIFT DISTRESS —PHYSICAL OR MENTAL DISTRESS, OR BOTH, CAUSED BY ANY FAILURE TO ADJUST TO A WORK SHIFT. WORK ROLE DISTRESS —CAUSED BY WORK ROLE AMBIGUITY OR ROLE CONFLICT. CHRONIC STRESS —LONG-TERM STRESS. Stress Source and Management Causes of Stress

11. AFFECTIVE REACTIONS —ARISE FROM EMOTIONS RATHER THAN FROM CONSCIOUS THOUGHTS. BEHAVIORAL REACTIONS —CHANGES IN A PERSON’S ACTIONS AS A RESULT OF STRESS. ACTIVE BEHAVIORAL REACTIONS —ESCAPIST ACTIVITIES. PASSIVE BEHAVIORAL REACTIONS —A DECREASE IN ACTIVITY; APATHY OR LETHARGY. PHYSICAL REACTIONS — ANATOMIC AND PHYSIOLOGIC CHANGES. Stress Source and Management Reactions to Stress

12. YIELD POINT — THE FIRST STRESS STAGE THAT REVEALS ITSELF AS A SLIGHT CHANGE FROM “NORMAL” BEHAVIOR. ELASTIC LIMIT — A WARNING STAGE THAT WE ARE NEAR OUR THRESHOLD. RUPTURE POINT — IF STRESS IS NOT MANAGED, A STRESS REACTION THAT CAN CAUSE SEVERE AND PERMANENT DAMAGE CAN OCCUR. Stress Source and Management Three Stages of Stress

13. THE FEELING OF INSECURITY AND DISSATISFACTION ARISING FROM UNRESOLVED PROBLEMS OR UNSATISFIED NEEDS AND WANTS. ADJUSTIVE REACTION —DEFENSE MECHANISM PEOPLE EMPLOY AS AN ATTEMPT TO COPE WITH STRESS. THERE ARE NINE TYPES OF ADJUSTIVE REACTIONS TO FRUSTRATION. Stress Source and Management Frustration

14. RATIONALIZATION—GIVING PLAUSIBLE, BUT NOT NECESSARILY TRUE, EXPLANATIONS FOR SPECIFIC AND OFTEN UNDESIRABLE BEHAVIOR. COMPENSATION —THE EXERTION OF EXTRA EFFORT IN AN ATTEMPT TO OVERCOME A DEFICIENCY. NEGATIVISM —THE SUBCONSCIOUS RESISTANCE TO OTHER PEOPLE OR OBJECTS. RESIGNATION —THE STATE OF GIVING UP OR WITHDRAWING FROM ONE’S INVOLVEMENT WITH A PARTICULAR SITUATION. Stress Source and Management Reactions to Frustration

15. REPRESSION —UNKNOWINGLY EXCLUDING CERTAIN EXPERIENCES OR FEELINGS FROM ONE’S CONSCIOUSNESS. PSEUDOSTUPIDITY—INTENTIONALLY FORGETTING SOMETHING AS A MEANS OF AVOIDING IT. OBSESSIVE THINKING —ENLARGING PROBLEMS OUT OF ALL REALISTIC PROPORTION. DISPLACEMENT —THE PSYCHOLOGICAL PROCESS OF REDIRECTING PENT-UP FEELINGS TOWARD OBJECTS OTHER THAN THE MAIN SOURCE OF THE FRUSTRATION. CONVERSION—A PSYCHOLOGICAL PROCESS WHEREBY EMOTIONAL FRUSTRATIONS ARE EXPRESSED IN BODILY SYMPTOMS OF PAIN OR MALFUNCTION. Stress Source and Management Reactions to Frustration

16. Burnout The complete exhausting of a person’s physical and intellectual resources caused by excessive efforts to attain certain unrealistic job-related goals. Reactions Substance Abuse Drinking Drugs

17. Stress Management Guidelines Balance work and leisure. Learn how to unwind and relax. Learn when and how to say no. Find some alone time. Enjoy friends. Make an effort to smile. Get proper rest. Take vacations. Take “get-away” weekends