1. Carol J Geffner, Ph.D. President Newpoint Healthcare Advisors Changing Your Executive Leadership Capabilities to Meet New Challenges Facing Hospitals

2. Why Newpoint? Diverse and integrated national firm: transaction advisors, physicians, health plan executives, policy leaders and organizational change experts Knowledge from “the inside” of the healthcare industry We are known for being a partner to our clients. We do what is in their best interests. Newpoint is well-positioned to identify industry trends and solutions, to sustain and enhance our clients’ futures in the health system and payer sectors. Our veteran consultants have deep in-house experience which allows us to “think like operators.” Our team’s in-house experience in hospitals and health plan leadership allows us to “think like a large system partner.” 2

3. Why Newpoint? Recognized for our expertise in advising CEOs and the C-Suite on improving their effectiveness Proven expertise in large-scale organizational change Successful client engagements are the greatest testimony to our capabilities. We help successful executives and teams move their performance to the next level. We have many years of experience in helping clients navigate and prepare for a rapidly changing environment. We help transform hospitals into customer-centric systems that place the patient in the center of care. 3

4. Selected Clients

5. 5 Newpoint-Witt Kieffer Research Why Did We Focus on the C-Suite?

6. ORGANIZATIONAL CHART OF THE PPACA 6

7. TO FROM THINK DIFFERENT

8. 8 WHAT DID WE DISCOVER?

9. 9 What Did We Discover? High performing CEOs are relentless about the Vision, Values and the Brand Promise Interdependence of the executive team is essential… think and act like a system Executive team talent is key Culture is the foundation

10. 10 What Did We Discover? EQ is the new IQ… relationship building is now at the top of the skill list Profile of the CEO is changing… Orchestra Leader… Strong Relationship Building Skills… Systems Thinker…

11. 1.Build a burning platform for change that is shared by all. 2.Work through the critical questions… What are we here to do? What do we stand for? How will we measure success? 3.Build an interdependent team. 4.Change the culture to support the new paradigm. So What? 11

12. 12 THANK YOU! Carol J. Geffner, Ph.D. President, Newpoint Healthcare Advisors, LLC cgeffner@newpointhealth.com Newpoint Healthcare Advisors, LLC Denver | Newport Beach | Phoenix | St. Louis | Washington D.C.