1. Alastair Duff Chairman- Heathrow Area Transport Forum Heathrows Sustainable Transport Strategy

2. Heathrow Background Passengers:68m Cargo:1.2m tonnes Staff:74,000 Companies 435 Airlines:90 Destinations:+180 world-wide

3. Heathrow as a Hub busiest bus/coach hub in UK busiest bus/coach hub in UK rail hub with 7 on-airport rail stations rail hub with 7 on-airport rail stations is both a Highway Authority and is both a Highway Authority and a bus & coach licencing body a bus & coach licencing body

4. Airport Transport Matrix Distance Transport Mode Target Group Potential Product Types Within 10 miles Urban bus Metro Staff / [pax] Guided bus 10 - 20 miles Light rail Express bus/coach Urban Train Metro Pax / Staff Rail / Air coaches 20 - 35 miles Pax / Staff Frequent train connections Inter-urban train Express coach > 35 miles Pax / [Staff] Airport dedicated train Air pax focused coaches Express train Express coach >35352010

5. Constrained site 200,000 vehicle movements daily 50% of vehicles on strategic airport roads between 0800-0900 are airport staff T5 car parking cap - 42000 spaces Designated Air Quality Management Area Constrained vehicle movements, particularly within the Central Terminal Area Transport issues

6. Take our business partners with us – BAA Heathrow only makes up 5% of airport staff 75% of employees are shift working Historically parking has always been seen as a staff benefit Transport challenges west and south of the airport – good services to the east and north Enable connectivity to 8 on-airport major employment areas Continue to be an attractive centre of employment Airports are unusual sites

7. Heathrow Area Transport Forum Chair: Alastair Duff Rail Policy Review Group Combined Bus Group Interchange Group Freight Quality Group Mobility Management Group Heathrow East Construction Group

8. Objectives for the Transport Forum agree short and long term targets to increase the use of public transport and reduce car use agree short and long term targets to increase the use of public transport and reduce car use devise a strategic plan to achieve them, (also put in the Regional and Local Transport Plans) devise a strategic plan to achieve them, (also put in the Regional and Local Transport Plans) and oversee implementation of these strategies and oversee implementation of these strategies

9. Sustaining the Transport Vision A surface Access Strategy for Heathrow – the next five years

10. Targets for greater use of public transport Targets for greater use of public transport Facilities to encourage public transport use Facilities to encourage public transport use Seek to reduce staff car dependency Seek to reduce staff car dependency Encourage car sharing, cycling and pedestrians Encourage car sharing, cycling and pedestrians Encourage entry by service providers Encourage entry by service providers Develop an inter-modal approach Develop an inter-modal approach Surface Access Strategies

11. The Heathrow Transport Fund Set up November 1996 Set up November 1996 Surcharge on Public (30p a movement); and Staff (£12 per pass) parking Surcharge on Public (30p a movement); and Staff (£12 per pass) parking Income hypothecated for specific initiatives in support of Heathrows strategy to increase public transport accessibility and reduce car dependency Income hypothecated for specific initiatives in support of Heathrows strategy to increase public transport accessibility and reduce car dependency Working in partnership with local authorities, transport operators and the private sector through the Heathrow Transport Forum Working in partnership with local authorities, transport operators and the private sector through the Heathrow Transport Forum

12. Environmental transport

13. Heathrows rail network

14. Public Transport Issues What the Airport Focus Groups said about buses: -unreliable, uncomfortable, unsafe, expensive, infrequent. 50% believe insufficient routes to LHR 84% believe lengthens journey time 37% would use if more reliable 24% would use if could work more flexibly 36% have good access from home What we did: Customer service training Improved existing, and developed new, bus routes Developed bus priority routes

18. Mobility Management

20. Achievements so far £2m annual investment in public transport Heathrow Express and Heathrow Connect - express and stopping train services to Central London Free travel on local buses around the airport campus 6,200 carshare members with 63% carsharing at least 3 times a week A discounted travel card for airport employees living outside London A staff travel information and promotional team High profile marketing campaigns

22. Public transport mode share– UK

23. 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 50.0 Heathrow Frankfurt Geneva Munich Prague Milan Linate Stansted Amsterdam Airport Zurich Public Transport mode share – EC

24. Learning Points from Partnerships establish solid and reliable relationships establish solid and reliable relationships ensure mutual respect based on shared objectives ensure mutual respect based on shared objectives be highly inter-active be highly inter-active bridge institutional and jurisdictional barriers bridge institutional and jurisdictional barriers quality based, customer-focussed improvements quality based, customer-focussed improvements celebrate successes celebrate successes concentrate on high potential areas first concentrate on high potential areas first MARKETING-MARKETING-MARKETING MARKETING-MARKETING-MARKETING

25. More Learning Points early quick wins are important early quick wins are important you can do a lot with a little you can do a lot with a little learn from beacons of good practice learn from beacons of good practice commuters are customers too commuters are customers too avoid the law of unintended consequences avoid the law of unintended consequences set clear and achievable targets set clear and achievable targets reward good practice reward good practice MARKETING - MARKETING - MARKETING MARKETING - MARKETING - MARKETING