1. Email Etiquette at MstreamIT. By Sam 1

2.  1. Title page.  2. Contents page.  3. Introduction.  4. Ways to access emails.  5. Send to multiple contacts.  6. Sending an important email.  7. Forwarding emails.  8. Attachments.  9. Replying to an email.  10. Email signature.  11. Adding a contact.  12. Out of office reply. Contents page. 2

3.  Email Etiquette is how to use emails properly and making the most of the things your email account can offer and what is accessible to you this PowerPoint will include how to do the following;  Accessing emails.  Sending to multiple contacts,  Sending an important email,  Forwarding emails,  Saving, opening email attachments, attaching documents to emails  Replying to and email,  Email signature,  Adding a contact,  Out of office reply. 3

4.  There is a variation of ways to access emails in the office. You can access them through the downloaded outlook application and through the outlook website, internet connection is needed to access emails. Ways to access your emails. 4

5.  Open your outlook website or application, then click on “new email” then type in the names of the contacts, or their email address into the “to” bar. Then type the subject in the “subject” bar E.G. Sales figures. Then type your email and attach anything needed and whether it’s important or not. (how to use attachments and how to make it important included in later slides). Sending to multiple contacts. 5

6.  To send an important email, you open your outlook and click “new email”. Then you type in your recipients, the subject of the email, the email and then attach anything needed. To make it an important email you need to press the importance button which is located along the tools bar and the symbol is an exclamation mark. Sending an important email. 6

7.  To forward an email, you open the received email as if you were to read the email, then you click the forward button which is located on the tools bar and it states the word forward. Then it will come up as if you were to send an email, you choose your recipients and subject then press send. Forwarding emails 7

8.  To open an attachment on an email, click the link in the email then a box should come up with 3 options, open, save and cancel. You either click open just to view it or save to keep it on your documents or if it isn’t meant for you click cancel and inform the sender of the email.  To attach something you create a new email, then choose your recipients, subject and then click the paperclip button, located on the tool bar, then you browse for a file, select it and then the box will re appear then click the attach button then finally you click the send button. Attachments 8

9.  To reply to an email, you obviously need to read it to figure out what to reply, and to do so, you click on the reply button and then type your message and subject, attach your flies if necessary then click the send button. Replying to an email. 9

10.  Adding an email signature to emails is a good way to show the professionalism of the company. To add the an email signature, open your email application then find your options. Then go to messaging options or messaging settings (depending on the application) then there should be a section on email signature then write your name, the companies name and the phone number of the company, like this;  Sam Fearon  MstreamIT  01632 960044  Then save it. Email Signature. 10

11.  To add a contact to your address book you need the email application open. You then go to your address book and click add contact, you then type their; name, email address and/or phone number.  Another way is by opening an email, clicking on the address and saving it, adding their name and maybe a phone number, if necessary. Adding a contact 11

12.  Out of office reply is quite important if you visit clients and customers as it is flexible to use, you can set it to happen between certain times. For example 9am to 3pm. You go to the email application or web browser and then find your settings. Find out of office assistance, then pick the dates and times. For example, Monday 12 th may, 9am to Monday 26 th may 4pm. Dick lick faggot  Once you have chose the dates and times click save and it will set up. 12 Out of office reply.