1. © British Telecommunications plc BT Managed Services Innovate http://business.btireland.ie/innovate

2. © British Telecommunications plc Market Drivers

3. © British Telecommunications plc Changing Demands on your Organisation & IT

4. © British Telecommunications plc Innovate Options Innovate Managed Services Innovate Technical Support Hardware Maintenance Setup Optional 9 – 5 Service Desk Remote Desktop Support (End User) Optional Remote Server, SAN & Network Support Optional Microsoft, Exchange, Citrix, SQL Support Optional Commvault, Backup Exec Support Optional 24/7 Proactive Monitoring (Key Valued Add) Optional Change Management Optional Problem Management Optional 4 hours onsite per month Optional Quarterly Meeting (Service Management) Optional Annual Meeting (Service Management) Optional Patch Management Optional Server Restoration Optional Security & Antivirus Health Check Optional Hardware Maintenance Optional 24x7 Support Optional

5. © British Telecommunications plc What exactly is supported? Microsoft Windows Server Operating System Active Directory User & Mailbox administration Exchange Server Citrix SQL Server (DBA) Malware software – Trend, Symantec, Sophos, Macafee, Microsoft VMware Microsoft ISA Websense Commvault Backup Exec End User Remote Assistance on desktop Microsoft Windows XP or Vista Microsoft Office File & Print Services Primarily HP & DELL hardware –SAN, NAS & Server –Desktop, Laptop, Printer, UPS –Other hardware can be managed via vendor by BT Service Desk Cisco hardware & software Routers & Switches PIX & ASA firewalls Nokia/Checkpoint firewalls –Other network hardware can be managed via vendor by BT Service Desk

6. © British Telecommunications plc What else do I get? World class ITIL/ISO based BT Service Desk Customer handbook BT Service Desk calling card for end users VIP response Over 100 Remote IT Professionals including senior consultants Onsite engineer support across Ireland ITIL/ISO Incident management including escalation Change management Problem management forming virtual teams Fully proactive 24/7 monitoring of key systems: –All Servers –All key Server applications e.g. Citrix, Exchange, SQL –All critical LAN Network devices –All desktops Patch management – automated deployment and reporting on all critical patches and vulnerabilities Quarterly or annual service reviews Automated ‘customer portal’ with real-time web report on IT performance Firewall & Router access security management Health checks & support on Malware software e.g. Trend Antivirus updates Server restoration for complete failure from tape media Network device configuration automated backups Option for extended hours, 24/7 service and/or Data Centre hosting & resilience

7. © British Telecommunications plc Web Automated Executive Level Reports

8. © British Telecommunications plc  Data Centre Hosting  Cisco IPT (CCM)  UNIX  Hardware Maintenance  24x7  Extended Hours Typical Bolt Ons

9. © British Telecommunications plc What are the Benefits?

10. © British Telecommunications plc  Intelligent IT support enabling you to do more business  Remove multiple contact points & hassle for your IT services  Straightforward IT costs & budgeting  Reduced investment costs in complex IT skills  Save valuable business time with specialist IT support  Complement existing resource with over 100 professionals  Free up current resources to work on core business projects  Avoid days of downtime on mail, applications or connectivity  Always available online IT report  Concentrate on core business knowing your IT is protected by a trusted partner  Access to BT’s award winning Service Desk & IT professionals  BT as a partner can help you choose the right products & technologies for the future Benefits

11. © British Telecommunications plc