1. England Net Regional kick off conference Work Programme Howard Smith September 25 th 2002

2. Presentation of: The work programme Timeline - key dates DMO &TIC audit – interim results

3. What does EnglandNet offer us? Single product record maintained by the provider or his local agent Accessed by all organisations in the tourism family – TIC, District, County, Region, ETC, Marketing England, BTA Consolidated product database to encourage new marketing opportunities and distribution deals Reduce data duplication, increase marketing effectiveness and improve business performance

4. The work programme Regional Planning Guide - produced by EnglandNet in July 2002 4 broad task areas: –Planning & Design –Requirements Definition & Testing –Operations –Regional Animation

5. Planning & Design 1.Regional Project Management –Develop a Regional Project & Resource Plan –Management of RTB requirements/activities –Develop regional contracts 2.Project communications –Plan communications strategy & kick off meeting –Manage and co-ordinate DMO requirements –Regional DMO survey 3.Local Technical Architecture design –Design regional technical architecture to support interoperability

6. Requirements Definition & Testing 1.User group input and review –Trade website, CMS/portal, Consumer portal, Statistics & reporting tools, Meta Data/XML content, XML standards, EXS for e-commerce 2.Regional System & User Testing –Community building – Trade and Consumer portals –Content Management System – core & enhanced –E-commerce facilities 3.Pathfinder Project –Integra Interoperability – Cheltenham, Bath/Bristol, and Bournemouth

7. Operations 1.TIC (ENTICE) rollout & Training –Regional set up and content generation –TIC training –ENTICE Roll out 2.Non DMS Destination data capture 3.ASP based DMS(s) Marketed to “non DMS” areas 4.Establish Support Arrangements 5.Regional System Administration and Support 6.Modernisation of TIC Services ( Capital Modernisation Fund 3 )

8. Regional Animation project Educate DMO’s and tourism providers about the practicalities and benefits of e- business and e-commerce. Part funded by SBS Destinations – workshops, seminars & best practice sharing etc Businesses – animation through existing agencies, Business Link and UK Online for Business etc

9. Timeline – key dates Regional project started in September 2002 – though EnglandNet started in April 2002 October 2002: Rollout plan, Usage Scenarios, Product data Interoperability Standards, RTB VPN, Pathfinder projects commence Nov/Dec: DMO audit, model contracts, business modelling February 2003: CMS, Consumer and Trade communities – Build and test (commercial release April -July),Data interoperability testing (Feb – July) April 2003: National website built, live functionality rollout E-commerce: developed in 2003 – rolled out end 2003 start 2004

10. DMO &TIC audit – interim results Distributed Tuesday 17 th September 120 TICs 56 DMO’s – (All known) –County –District –Unitary Authorities –PPP’s

11. TIC coverage by District (24/9/02) Full coverage across district Partial coverage across district No coverage across district / awaiting data

12. DMO coverage by District (24/9/02) Full coverage across district Partial coverage across district No coverage across district / awaiting data

13. DMOs – organisation type (24/9/02)

14. DMOs – no of TICs managed (24/9/02)

15. DMOs – no of TICs funded (24/9/02)

16. DMOs – electronic data by type (24/9/02)

17. TICs – electronic data by type (24/9/02)

18. DMOs – DMS installed (24/9/02)

19. TICs – DMS installed (24/9/02)

20. TICs – DMS usage (24/9/02)

21. TICs – number of working PCs (24/9/02)

22. TICs – number internet connections (24/9/02)

23. Communications Latest updates can be found at: http://www.swtourism.co.uk/html/what_is_englandnet1.shtm

24. The project steering group: Malcolm Bell – SWT John Carter - Somerset Tourism Sue Twyford - Devon Tourism Debbie Smith - Cornwall Tourist Board Steve Kessell - North Cornwall District Council Dot Williams - Wiltshire Tourism Ken Jennings - Cheltenham Tourism John Hallat - Bristol Tourism David Walsh - Dorset Tourism Graham Shaw - Poole Borough Council Julie Russel - Plymouth Marketing Bureau Jan Siegieda - English Riviera (Torbay) RDA representative SBS representative

25. Howard Smith Tel: 01209 717747 Email: howardsmith@team-tourism.com