1. 1 Partner Solutions - Technology Tools for Better, Faster, Smarter Handling of Your Receivables

2. 2 Capabilities: Outbound Dialer CAPABILITY BACKGROUND Outbound Dialers increase your agents talk time and contact rates It can streamline the manual dialing process; choosing a number, dialing the number, listening to busy signals / wrong numbers / or answering machines, and leaving messages Domestically, federal and state regulations such as dropped call rates, time zones, display numbers, and Do Not Call lists must be managed Benefits A predictive dialer increases contact rates by calling a specific group of phone numbers automatically on multiple phone lines based on variables for each of your individual lists Automated Voice Messaging Click to Call Back Utilize proven algorithm to start dialing on multiple simultaneous lines per agent at the moment they are ready When intended parties are not available, call backs can be set automatically or by agent The predictive dialer will detect answering machines and busy signals taking the appropriate steps for each

3. 3 Virtual Office CAPABILITY BACKGROUND With Virtual at home call center software, you can staff call centers with at home agents using VoIP (Voice over Internet Protocol) Recruit agents from specified geographic locations and let them work from home Operations manages and monitors security and agent quality Greater staffing flexibility and ability to find targeted skill sets OPPORTUNITIES Utilize the capability with existing employees for an integrated labor model Utilizing this technology you can reduce your monthly usage costs Studies show satisfaction and retention are increased among at home agents; providing better customer service while reducing turnover Virtual agents need nothing more than a windows- based PC, a high-speed internet connection and a USB headset Expand your workforce to a broader pool of skilled agents. Virtual agents widen your labor pool well beyond the confines of a geographic region Utilize capability for existing employees Setup Integrated Labor Model Utilize existing operations management, tools, and reporting to manage the Virtual workforce Operations

4. 4 What is Intelligent Mail? –Mailers and the Postal Service will place an information rich code on all individual mail pieces, aggregates of mail, and business forms enabling end-to-end visibility into the mailstream. The technology that will support future generations of postal products, services, and associated features. –New suite of barcodes applied to mail pieces, trays, sacks and containers such as pallets. Current/Future barcode examples: POSTNET™ IM™ BC

5. 5 Intelligent Mail

6. 6 Capabilities: Interactive Voice Messaging CAPABILITY BACKGROUND Deliver your message to hundreds of companies every day Using simple web tools you can setup and manage your outbound voice messaging campaigns You have the freedom to start and stop the voice message blast when you need and can even give the called party the option to press “1” to speak to a representative Benefits Low contact cost with after-hours messages to small to medium accounts. Drives inbound calls to your representatives vs hit or miss outbound call attempts. More effective and cost efficient Event Notification: Reach out to customers for new product launches, updates, etc. Efficiently reach a large market Utilize automated capabilities and save agents time by knowing how to manage: busy signals, disconnected numbers, dropped calls, answering machines, a live person

7. 7 Capabilities: SMS Text Messaging BACKGROUND U.S. has 243 million cellular subscribers, up 24 million in one year (80% of U.S. population) Over 75% of mobile phone users in the world send text messages Data contributes 15% of wireless carrier revenue Data produced $15.2 billion in revenue in 2006, up 77% from 2005 95% of all text messages are delivered within 10 seconds Low cost Free-of-charge to mobile recipient Immediate Verifiable Complementary Untapped Delivery occurs in seconds and results are available in real-time Text dialogue is automatically saved and easily archived for future use Supplements existing contact methods, such as voice messaging and email Part of a multi-channel campaign A new and emerging communications channel for organizations to leverage Setup Phone # Verification Send & Receive Implementation of client program requirements Creation of client-specific accounts, scripts Identifies mobile numbers and carrier to which they are assigned Includes telephone numbers via number portability Ability to receive inbound messages back from text message recipients Benefits Follow Up with White Glove Service to make sure customer inquiry was resolved Lead Generation: Based upon previous purchase, proactively recommend an add on accessory Appointment Reminders: Reach out to customer with deliver or service related inquiries to remind them Event Notification: Reach out to customers for new product launches, recalls, etc. CAPABILITY

8. Questions & Answers

9. Partner Solutions - Technology Tools for Better, Faster, Smarter Handling of Your Receivables