1. What are the default margins for a business letter? 1 inch

2. What is the correct format for keying the body of a letter? SS each paragraph with DS between each one.

3. What information is included in the return address? Street Address City, State and Zip Code

4. Where is the date keyed in a business letter? On the line below the Return Address

5. What information is included in the letter mailing address? Personal or Professional Title before the receiver’s name Street Address City, State, Zip Code

6. What is the greeting at the beginning of a letter called (ex. Dear Mrs. Smith) Salutation

7. What is another name for the farewell at the end of a letter? (Sincerely) Complimentary Close

8. Who do the reference initials belong to? The person that typed the letter

9. What is a copy notation and where is it found? Indicates that another person will receive a copy of the letter. It is located a DS below the complementary close, or the reference initials if they are used.

10. What is an attachment notation and how do I know if the letter I received has one? An attachment notation indicates that another document is included along with the letter. If the word Enclosure is typed at the bottom of the letter, you should have received additional documents

11. What does mixed punctuation mean ? That there is a colon after the salutation and a comma after the complimentary close.

12. 1.Which of the following is not part of a business-personal letter? a.Writer b.Letter mailing address c.Salutation d.Heading

13. All of the following lines begin at the center in a modified block style except a.Complimentary close b.Return address c.Salutation d.Typed signature