1. Crispin Burridge

2. Marks & Spencer One of the UK’s leading retailers
Over 21 million people visiting our stores each week.
Clothing, home products and foods, sourced from around 2,000 suppliers globally.
We employ over 75,000 people in the UK and abroad
Over 600 UK stores, plus an expanding international business.

4. Thanks to Plan A we have:
Made a real difference to the issues we tackle
Built reputation
Motivated our people
Stimulated innovation
Opened up new markets
Mitigated risk
Delivered financial return

5. Strong Business case £50m of sAvings this year alone
Energy efficiency in stores and warehouses
Fuel efficiency of delivery fleet
Food waste sales to customers
Landfill charge savings / recycling revenue
Oxfam incremental footfall
Hanger recycling and re-use
M&S energy sales
Packaging reductions

6. Change to be front cover of Commitments book

7. Worlds most sustAinable major retailer
A business that is carbon positive, wastes
nothing, restores the natural environment
and improves peoples lives.
Business Sustainability
Plan Extended.
Sustainable
Business
100 commitments. Strong business case emerges and lessons learnt.
Plan A
Single issues managed by
team on edge of business.
Plan A
CSR
2000s
Community
Investment
1990s
Philanthropy
1980s
Time

8. A New Form of ‘Economic Obsolescence’
Value
Sustainable
Non-Sustainable
Time

9. Sustainable Aspirations
Ready for the bounce!
Sustainable Aspirations
Medium Investment
Value
Low Investment
Sept ‘10
Time
No Investment

10. When will the new technologies arrive?
80%
People
Process
Product

11. Average 5% uplift – and falling
“Sustainable buildings cost more”
Average 5% uplift – and falling
Average 30 – 40% more efficient

12. New Build vs Refurbishment

13. USE LESS STUFF
+ WASTE LESS STUFF
= MAKE MORE MONEY

14. We do have material purchasing and sourcing standards that we track within our supply chain.
Our Main Contractors and teir 1 equipment suppliers are all now COC certified, and we are helping this part of our chain engage and motivate their supply bases to get CoC certified.
Our focus and attention to operational carbon continues to be one of our biggest challenges to help us achieve our 25% reduction in store, office and warehouse energy use per ft2
And 35% per ft2 reduction by 2015.
Our attention to low impact materials has this year centred on our Developer shell specification. We undertook a collaborative piece of work with dcarbon8 to look at the embodied carbon of the materials in our shell specifications from cradle to grave.
We are continuing this collaborative piece y looking at a zero carbon developer shell spec- which makes incremental steps starting with a 25% reduction on the 2007 (as a baseline) and then 50, 75, 100% reduction. It adopts the PAS 2060 definition obviously looking at buildings in this case.
“If you are carbon neutral, that means that there is no increase in GHG emission to the atmosphere as a result of your product, service, business or action.
Your carbon footprint is the total GHG caused by your product, service, building or action.”

15. We do have material purchasing and sourcing standards that we track within our supply chain.
Our Main Contractors and teir 1 equipment suppliers are all now COC certified, and we are helping this part of our chain engage and motivate their supply bases to get CoC certified.
Our focus and attention to operational carbon continues to be one of our biggest challenges to help us achieve our 25% reduction in store, office and warehouse energy use per ft2
And 35% per ft2 reduction by 2015.
Our attention to low impact materials has this year centred on our Developer shell specification. We undertook a collaborative piece of work with dcarbon8 to look at the embodied carbon of the materials in our shell specifications from cradle to grave.
We are continuing this collaborative piece y looking at a zero carbon developer shell spec- which makes incremental steps starting with a 25% reduction on the 2007 (as a baseline) and then 50, 75, 100% reduction. It adopts the PAS 2060 definition obviously looking at buildings in this case.
“If you are carbon neutral, that means that there is no increase in GHG emission to the atmosphere as a result of your product, service, business or action.
Your carbon footprint is the total GHG caused by your product, service, building or action.”

18. Energy Efficiency Operational load through the day
Base load through the night
ENERGY
STORES IMPROVED BY 19% TO APPROX 55 kWhs per sq ft
Five Energy Stores, rolling out initiatives such as lower watt lighting, automated control systems and LED lights in nfreezers
Store Manager KPIs linked to payments of bonuses
Gained the Carbon Trust Standard
Warehouses down 19% to just over 21 kWhs per sq ft
Offices remain an issue with an increase of 15% partially due to change of use from empty footage
OPERATIONAL WASTE
Average recycling rate for year was 53% although by March we were achieving levels of 88% as the initial trials and best practices were rolled out across the UK
Importantly the amount of waste generated (98,000 tonnes) was down 16% driven by both reductions in food waste and improved accuracy of data
Our total recycling activities saved an equivalent of 24,000 tonnes of CO2e 18

19. Plan A Process Gateways
Project inception
Project Briefing
Draft Store List
A Plan A Terms of Reference
B Whole Life Costing applied to all Specifications
C Property Evaluation Tool
D Store Energy Target Predicted
E SAM 1
Scheme Briefing
Store Brief
F SAM 2
Review of Achievable Scope
Retail Review and Scope Agreement
Engineering and Construction Brief
Sign Off Food Layout & GM Presentation
Value engineering & approval
Issue Tender Information
Pre-Tender Cost Estimate
Scheme Design Development
Approved Scheme Published on BIW
H Verify Store Plan A Targets
G SAM 3
Full Presentation and Sign Off
Cost Review Meeting
Scheme Sign Off
Sign Off Backstage/ Store Operations
Sign Off M&S Money
Sign Off per una Footage
Sign Off Hospitality Detailed Design
Mid Bid Review
Main Contractor Tender Return
Recommendation Approval
MC Appointment (inc. Novations)
Statutory Applications & Notifications
Obtain Key Consents
Confirmation of Vacant Possession
Asbestos 14 day ASB5 Notification
Lodge Commencement Notice CR1/NI10 (S.Ireland)
Brief GM Equipment Layout
Produce Schedule of Loose Equipment (SOLE)
Sign Off Lighting & reflected Ceiling Plan
Constructors contractual obligations
Countdown Meeting
Phased Handovers
Start on Site
Enabling Works
I Pre Start Meeting
Sign Off Internal Signage / Graphics Design
per una Sign Off CAD Layout
GM & Food Demand Fulfilment Schedules
Sign Off GM Loose Equipment Layout
Capital Approval Committee
Sign of Food, Fixtures & Fittings
Internal Signage/ Graphics Briefing
Commissioning & training
Post occupancy evaluation
J Practical Completion
Retail Handover
Store Launch
PIR 14 Day Defects Inspection
Post Implementation
K 3 Month Energy Efficiency Check
L 6 Month Energy Efficiency Check
M 12 Month Energy Efficiency Check
N Post Occupancy Evaluation
Final account / 12 month Making Good of Defects
- Plan A Gateways

20. What is it?
Following the launch of Plan A 2015 where we added an additional 80 commitments, this Sustainable Construction Manual has been created to ensure our supply base and employees are clear on their obligations to deliver the enhanced plan. It is a fresh revisit of the existing categories shown on the screen. It is also broken down into the five stages that reflect our end to end process. Including Site Selection, Design & Specification, Construction, Commissioning and Building Handover and In Use.
Where can it be sourced from?
The Manual is available on Questa located in the Policy and Process area under the Plan A category
How do you want the supply base to use the information that is held in it?
The Manual should be read as a guidance document which will help us build Plan A into every part of our development programme. It will set the direction of our learning stores to help improve our understanding of sustainable Construction and show us how to create a store that:-
Has zero embodied carbon in construction
Is made from 100% recycled material
Is 100% recycled when refurbished or no longer needed
Has a net positive biodiversity impact
Is resilient to climate change
Brings new benefits to the communities we serve
How will the supply base report their adherence to it (i.e. style and frequency of any reporting they need to do?
Plan A should feature as an agenda item in design team meetings, project team meetings (Munish your help on the proper names for these as a result of the work you’re doing to align the project handbook etc). As the Manual is a guidance document, and each project will have its specific Plan A features, that are listed in it’s Passport which we discuss in the next slide. It is important that the same Plan A features do not fall victim to ‘churn’ but that the spirit of innovation and leading practice is embraced. This will be best achieved when Plan A is raised /discussed /debated and challenged throughout the end to end process.

21. Time is not on our hands!

22. Thank you
We are in danger of being the first species on this planet to monitor its own extinction