1. CCT355H5 Final Presentation R Nicholls Distribution Nicholas Wiradharma Jamie Robinson

2. Who is R Nicholls? Medium- Sized Uniform Distributor Primary Customers: Bids on Government Uniform Contracts Market: – Police Officers – Firefighters – Paramedics – Security – Other

3. Who is R Nicholls? Buy and Manufacture Large Quantities of Uniforms Customize uniforms based on role Pricing Strategy: – Economies of Scale

4. Business Process Orders for come from various mediums – Fax – Email – Phone Requests made by users Aggregated by superiors

5. Business Process Orders are entered into ERP systems manually Product is committed out of inventory Sent to Production Department – Sew Department Patches (GOV) – Names – Positions

6. Business Process Product Assembly Shipped in Bulk – Invoice are Generated

7. Potential Error Order placement Error (Customer) “Broken Telephone Effect” Order input to ERP system (QuickBooks)

8. Cost of Error R Nicholls must replace products from order error out of own inventory at own expense Government

9. Need for Change? Lack of efficiency for both customers and production team Large Margin for error

10. Vision For Change Goal: Error Free Sales Process Orders are placed accurately from start to finish

11. Steps for Change Initial Request is done correctly – Sending out Re-Usable Sizing Set for customers to ensure correct size selection – Proper Size Selection

12. Steps for Change Standardizing Communication Medium – Between Consumer and R Nicholls Creating an efficient medium for communicating order request

13. What makes it Efficient? Reducing Number of Stake Holders Shifting responsibility of error Effective time management – Reducing delay of customer order

14. Change Proposition Unique Web Based Communication System – Improve end to end communication with consumer and dealer – More accurate order placements Steps are automated

15. How are we going to do this? System will consist of back end and front end Back End – Allow creation of Customer portals when contract is generated – Menu of items are inputted and URL is assigned – Customers will be imported into system based on contracts – Logins will be issued for security

16. How are we going to do this? Front End – Simplified for Customers to reduce errors – Already have necessary information for customers Name, Address, Billing, Products, Quantities Just need Size – 3 step process: Customers login Select sizes for product Confirm Order

17. Final Step Orders are formatted using a middleware script to meet Quickbooks order format Orders are automatically inputted – Reduces manual order input error

18. Summary Potential to be more efficient and effective in their business process Needs to simplify ordering process for customers along with error support Shifts accuracy responsibility – User who would complain is responsible for inputting order

19. Summary Must create a simple end-to-end businesses process between consumers and R Nicholls Overall will improve efficiency in order placement and error management Clear paper trail for managing disputes Reduce costs and protect them from “kick- back” from the government

20. Thank You