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Application Development Services
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The Co-Managed IT Framework - HCL and Client Accountability Map
Activity Client HCL Program Management Own and Manage Provide inputs into the program roadmap through transformation board Project Management Provide inputs through Project Communication (status report) Project Measurement (SLA’s and KPI’s) Sequencing of Projects Prizm output (TQ, FQ, MQ data) Product roadmap Resource availability Readiness to execute project (solution components) Scheduling of Projects Cost, Effort and Time estimates Demand Forecasting Value Portal Ideas AOM operations Budgeting Actual vs. Budget variance Project structure (onsite, offshore and team roles) 2
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The Co-Managed IT Framework - HCL and Client Accountability Map
Activity Client HCL Resourcing Own and Manage Provide inputs through Resource availability Resource utilization (core and flexible team) Unused AOM team capacity Skill mapping Solution Transformation Board (Buy vs. Build, POC, Performance, Fitment) AD Center of Excellence (architectural considerations) Product roadmap Design Transformation Board (leading practices, design principles) AD Center of Excellence (design principles. Tools) Development Co-Managed Co-Managed through Deliverables Quality of work products Testing - User acceptance scenarios Deployment Development team (SOP, Risk plan and Rollout procedure, Application inputs) Production support Provide inputs through ARC/RRC 3
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Why is Client AD initiative relevant for HCL?
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We bring full life cycle capabilities to Transform & Run our Customer’s capabilities
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Commercial Experience of providing Application Development service
Customer HCL Areas of Engagement HCL Maturity (Years) Jones Apparel Group/Nine West AD, ASM 8+ Dixons Retail AD, ASM, Infrastructure 6+ Fonterra DPSG 7+ WK 1+ Timberland 3+ US Foods AD 2+ Office Depot AD, ASM, BPO, Infrastructure Performance Food Group Renner Urban Outfitters Bed Bath and Beyond Sonoco Packaging 6+ months Ann Inc. 6
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Maturity of Engagements through various levers in People, Process & Technology
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“Creation of Transformation Board”
Critical Imperatives Client Perspective Changing Business needs Changing technology landscape Strong Oracle Product Alignment Partnership Enablement to succeed HCL Perspective Need to understand the impact of change Become Enabler to change Deliver value to change Work on a true partnership mode Our Strategic Level “Creation of Transformation Board”
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Approach through an effective Transformation Board
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Transformation Board Structure
Land O’Lakes Management HCL Management Barry Libenson CIO, Land O’Lakes Iggy Javellana Director, ADS Charlie Curran VP, Corporate Mark Thome VP, Supply Chain Mike Macrie VP, Commercial Marvyn Lally Director, EA Vijay Bala Executive Sponsor Steve Lanchak Transformation Aravind Venkat Client Partner Alok Mirchandani Relationship Director Pawan Vadapalli Oracle Practice Working Group Arun Srinivasan BI Architect Lakshminarayanan Saravanan Enterprise Architect Haritha Sarma WebCenter/SOA Architect Diana Lo Test Architect Kishore Karnam JDE Soluion Architect Sachin Menon Microsoft Architect 10
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Transformation Board Ways of Working
Create Awareness among all tracks of value creation Encourage teams by recognizing in larger forums and also Reward the best value creators Awareness Goal Setting Monitor or Track - Status Report the Status Encourage the Teams Every Track should have teams volunteering to create awareness and one of the senior manager to program manage the same Set the goals for leadership team Share and publish the reports on periodic basis Track the status of actual ideas
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Transformation Board Ways of Working
Strategize Strategize with LOL Business on capabilities Strategize with Oracle on Product Roadmap Strategize on Transformational Initiatives Define Business benefits driven method/process Alignment IT Alignment with Business IT readiness with new products and technologies Integration of new products and technologies with existing LOL Landscape Roadmap Layout of multi- year multi- generational transformation roadmap Identify risks and dependencies Identify execution plan for individual projects Oversight Review Transformation projects Review post transformation benefits Measure, Manage and Report-out Transformation Board work to all stakeholders 12
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HCL’s Application Development Solution for Client
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Client Objectives Application Development
LOL Key Objectives HCL AD Capabilities Realization Drive a process centric IT organization ADEX framework The framework focuses on Service Delivery, Service Management & Service Measurements Proactive & Predictive Delivery AD Industrialization Lean IT to focus on eliminating waste, gain efficiency and doing more with less Effective integration of front end apps with ERP leveraging SOA SOA Enablement A case study demonstrating SOA capability using .NET framework Innovation - Eliminate the hand offs between design and development MDD – Model Driven Development A case study that shows the use of MDD processes & tools that results in productivity gains To assess the software quality of the application landscape to plan for right investments HCL’s Assess SMART framework Leverage the tools driven assessment of the application landscape and arrive at an effective remediation strategy Effective migration of application from VB to .NET Migration Factory Model Execution framework that leverages process and automation tools for performing large scale migrations Effective framework and tools to standardize Architecture & Design initiatives Architecture & Design Accelerators HCL framework for Architecture & Design Effective governance across ASM and AD Metrics, Measurements & Dashboards HCL leverages PM Smart for identification, capture and reporting of key metrics 14
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HCL’s Application Development Framework ADEX
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AD Philosophy: Recognizing the link between SDLC
Roles Stage Gates SG0 SG1 SG2 SG3 SG4 SG5 SG6 Post SG6 Stakeholder sign-off to size and scope High level design and cost +/- 30% Detailed design, cost and resourcing +/- 10% Delivery After Action Review and Project Closure Maintenance to Retirement Ready to build Ready to Deploy Deploy Land O’Lakes Program Manager Project Manager Land O’Lakes / HCL Business Analyst HCL Project/ Solution Architect HCL Developers HCL Test Manager HCL Test/ Validation Lead HCL PMO HCL Support Team 16
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SDLC Phases and Global delivery model
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Application Development Process Flow: Interaction between teams
HCL’s Development Process Requirements Requirements review Planning, Analysis and Estimation Estimation and Planning review Technical Design Review Analysis and Technical Design Test Plan Creation Construction and Unit Testing Integration, Regression, System & Performance Testing Testing Review and Approvals Implementation and Post release support Estimations Project Plans High Level Design Low Level Design Test Plans Coded Components, Updated Test Plans, Unit Testing Results Tested Components Test Results Implementation Plans & instructions Estimation & Planning Analysis & Design Development Testing Release & Post Release Deliverable HCL Offshore HCL Onsite Land O’Lakes Construction 18
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Hand Over To Support: Key outcome of Application Development service
Req Specification Concept Phase Test Planning Test Execution Deploy Tech Designs Development Bug Fix Maintenance and Operations Solution Blueprint Detailed Estimates Conceptual Sketches Directional Alignment High-Level Feasibility High-Level Cost Estimates Capability Development Unit Testing Regression / New Functionality Testing Defect Identification Defect Prioritization Re-Test (as needed) New Capability Live Content Available Help Desk Support Available Business Need Understood Detailed Requirements User Interface Specifications Development Team Testing Scope Test Scenarios Test Cases Test Scripts Designs Business Need Review Design Document Skills Requirements Training Req. Identified Bugs Reported and Fixes Test report Open Errors Report Operations Procedure AM Team Ops Team Skill Fulfillment Update KEDB 19
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Testing: Integrating Testing within the Application Development Process
Business User Business Regression Test Plan Business Regression Test Execution Roll Out Business Requirement Project Initiation Doc Roll Out Plan Testing Team Onsite Review & Sign Off UAT Test Plan Review & Sign Off User Acceptance Test Execution Review & Sign Off Business Design Functional Specification Integrated Testing Team Testing Team Offshore Test Result Summary & Defect Fixing Knowledge Transfer Test Requirement Documentation Review & Sign Off Test Plan Review & Sign Off Test Case Writing Review & Sign Off Functional Regression Test Execution Test Completion Report Dev – QA Collaboration has been implemented at Deutsche Bank and GlaxoSmithKline Testing teams work as an extended customer team aligned with ADM team thus providing independent testing service in an integrated team structure. Technical Design Unit Tested Application Development Team Test Result Summary & Defect Fixing Test Result Summary & Defect Fixing Development Unit Test Case Planning Unit Test Design Functional Test Execution Component Integration Test Execution Technical Specification Testing teams work as an extended customer team aligned with the ADM team’s development life cycle; thus, providing an independent testing service in an integrated team structure. 20
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Project Structure for Small, Medium and Large Projects
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HCL’s Engagement Structure for Integrated Application Development & Maintenance
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Delivery Mechanism Design Governance Development Productivity Quality Excellence Design Governance Affecting Development Cost Robust Design Base Higher Productivity Lower Cost Cost of Quality Assured In Process Quality Architecture Excellence Reusable Component Library Development Factory Migration Factory Test Harness Powered on HCL CoE/ Tool Sets – Prizm, arKMedes, Value Portal, PM Smart Regular Development Process Design Cost Development Cost Cost of Quality HCL Development Process Design governance resulting in lower Engineering/ Deployment Cost Reduced Engineering Cost Reduced Cost of Quality
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Resource Assignment Methodology for AD Projects
Key Skills JDE Distribution Consultant JDE Integration Consultant JDE Technical Consultant JDE Finance Consultant JDE Manufacturing Consultant JDE Integration/ BSSV Consultant OTM Consultant – Orders FMW – SOA Consultant FMW – Webcenter Consultant Oracle VCP/ Demantra Consultant Oracle CRM On-Demand Consultant Mobility Architect .NET Consultant Java Consultant Sharepoint Consultant OBIA Consultant OBIEE Consultant EDI Consultant Test Manager Key for Successful Resourcing is Planning
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Integrated Resource Management Process
Resource Requisition Request No. of resources Experience levels Skill Roles Identified Resource Pool Talent Planning Group Talent Acquisition Group Tools like IJP, Carrier Portal, Smart Recruit Rolling Forecast Initial Screening as per Job Description 3 – 6 Months 8 Weeks CoE Competence Building Talent Mgmt. Arrange Technical Discussion Staff Planning Delivery unit LOL Academy Training & Development Induction on Customer Specific Tools & Technologies Resource Visa Readiness Resource Deployed At Offshore Resource On-Board at Onsite Resource Readiness for Customer Specific Skills % Resource Changes % fulfillment versus requisition % Attrition C-SAT on Resource performance &Productivity KPI Based Periodic Reporting
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Development Project Metrics: SLA’s and KPI’s for HCL Managed Projects
# Metric Definitions Unit of Measure 1 Defect Density Defects found/ Product Size (in KLOC/FPs) # Defects per unit 2 Productivity Actual Size/ Actual Effort spent (in PHr) Size per effort 3 Schedule Variation Actual – Estimated (Original Plan)/ No. of planned elapsed days (Original Plan) * 100% Percentage 4 Effort Variation Effort (Actual) – Effort (Original Plan)/ Effort (Original Plan) * 100 5 Defect removal / Containment efficiency DRE= (E/ E+D) *100 where E = Pre-delivery errors (detected during all QC/ QA) activities D= Post –delivery Defects 6 Review Effectiveness (No of Defects found during Review/ Estimated defects) * 100 7 Testing Effectiveness (No of Defects found during Testing/ Total No. Of testing Defects (before Delivery + Customer reported)) * 100 8 Mean Time To Repair (Time taken to resolve each Software Defect) / No. Of complaints Hours per complaint 9 Requirement Stability Index (RSI) (1- (No. Of Changes in Requirements)/ (total number of base-lined requirements)) * 100 10 Effort spent on Re-work (Effort on Re-work/ Total Effort) * 100 11 Cost Of Quality Cost of Correction + Cost of Detection + Cost of Prevention Cost in $ 12 Cost of Prevention Effort spent on Training, Audits and Defect Prevention 13 Cost of Detection Effort spent on Reviews, Inspection and Testing 14 Cost of Correction Rework effort (Review, Testing, Inspection, Post Release defects)
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Experience Working within Multi-Vendor Application Development Scenario
Several of our other clients have adopted multi-vendor strategies for their ADM work to: Drive down cost – through competition Speed deployment – more scalable teams Increase innovation – delivery approach Mitigate risk – of a single supplier Multi-partner working – Key CSFs: Optimised Delivery Model Single, ‘badgeless’ team Consistent approach, plan & tools Clear RACI, OLAs and handoffs between teams Strong cross partner governance
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Governance Process
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Group1: JDE Technology OBIEE, Oracle Fusion Applications, JD Edwards/ BSSV, Oracle Database PL/SQL, ADF
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Our Understanding of JDE Environment
2012 2013 2014 H1 H2 H1 H2 H1 H2 JDE 8.12 / Tools JDE / Tools Dairy Retail JDE 8.9 / Tools 8.93 Unity JDE / Tools Winfield Chilton World V4R5 JDE EnterpriseOne /Feed XE Stabilization Feed Feed World V4R5 – Direct Ship JDE EnterpriseOne / Tools SP22_O1
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Methodology & Templates
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More Templates
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HCL Frameworks, Tools for Development
Batch User ID Creator Automated Creation / Updation of User ID’s, roles, security records in JDE. Saves lot of configuration time for CNC by automating the user creation process against manual process Accelerated Table Conversion A few manual steps can be developed to reduce the overall time to run the Table Conversion process. This in turn will greatly reduce the downtime during the Go-Live Dynamic Data Selection Capture Capturing Dynamic Data Selection in JDE Reports provided by user while running a report Processing Option Mass Update Utility Update specific processing option values for several versions at the same time for quicker configuration Smart Script (To Check Windows settings on End User JDE Client) An automated script which records and validates necessary settings on End Users JDE Client and displays the result in a readable text. Can be very useful during upgrade/ roll-out / implementation Universal Batch Program A batch program created for Inbound JDE processes using flat files. Program gives the ability to interface one or more flat files (.txt, .CSV) stored in a shared folder into respective JDE tables
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Project Structure for Small, Medium and Large Projects – JD Edwards
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Our Understanding of BI environment
Key Pointers regarding Current State – BI: LOL has various BI reporting tools – OBI, BO, Microstrategy, Actuate, Cognos, Equinox LOL has many PL/ SQL and ftp jobs to transfer data from various system in addition to Informatica The primary objective of this engagement is to bring various BI platforms under one BI technology Overcome Meet Current State Challenges for BI Possible future State Needs for One BI Managing multiple Technologies: Process is cumbersome and effort intensive Lack of Collaboration Platform : Since multi-technology platform losing focus on enterprise level BI Workflows: Custom developed PL/ SQL jobs does not live upto the expectation of Enterprise Governance: Limited governance/ policies on data archiving, integration, LOB reports Support from Product Vendor: Need to have support contract various vendors Collaboration: One platform makes seamless collaboration various LOBs Enterprise Site Reports: Leverage of Out-of-Box Reports, Data Model and Workflows Enterprise Site Reports: Leverage enterprise BI Dynamic workflow implementation Report busting Store content management Supported Product Lines: Leverage multi-product support from single vendor. Upgradation: Leverage latest Product Version Upgrade (ex: OBI 10g to 11g)
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Differentiator – Oracle BI
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Differentiator – Oracle BI
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Project Structure for Small, Medium and Large Projects – Oracle BI
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Group2: Microsoft & Oracle Web Technology
Sharepoint Web parts C# .NET ASP .NET SQL Server including SSIS WebCenter Portal Development Weblogic UCM, CRM on Demand
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Our Understanding of Web Development in WebCenter and UCM
Key Pointers regarding Current State – WebCenter & UCM: Utilize WebCenter Out of Box functionalities for Internet, Intranet based integrated applications Leveraging integration capabilities with Oracle SOA Document & web content management using WebCenter Content (UCM) Key Pointers regarding Current State There are about 5 WebCenter based applications Oracle UCM is used as a tool for managing and publishing content on these sites wherever required. Integrated with SiteMinder for Authentication Overcome Meet Current State Challenges for BI Possible Future State Needs Centralized Session Management – Consistent Feel for Users on Websites Integration Patterns – Adhering to Standards based Patterns Error Handling Mechanism – Issues with user friendly error messages and Error handling Legacy Transformation of Web Applications – For Example porting form base Web Applications into Web Center based Integration Portals Performance Standards – Performance Testing & Fine tuning artifacts across applications Reusable Component Libraries – Effective methodologies for leveraging on existing and standards based artifacts Deployment Strategies Governance – Creating the necessary Governance Framework to run Aplication Development in Factory model PS3 to PS5 migration of WebCenter Web Content Integration
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HCL Accelerators, Solution Components, Frameworks for Web Development
Process Library Deployment Automation Framework ProcessWatch™ for Monitoring on Oracle CEP Logging Error Handling and Auditing Framework Oracle 10g to 11g Migration Accelerator Oracle 11g Development Knowledge Base HCL Static Analyzer for Oracle FMW portfolio of products JMS Administration Tool xFit End-to-end Integration Testing ACROSS THE TOTAL FMW DEVELOPMENT LIFE CYCLE
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HCL’s Engagement Structure for Web Development Projects
Project Manager(S) WebCenter/UCM Technical Architect(S) Configuration Engineer(S) SMALL(<1000 hours_ ~ 2 resources for 3 months WebCenter/UCM Technical Lead(M) Technical Developer (I/A) Test Engineer (I/A) UX Engineer (I)$ Tech Lead(S) Test Lead(M) Project Manager(S)$
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Our Understanding of Sharepoint usage within Land O’Lakes
Key Pointers on Current State – SharePoint Recent investment in ShatePoint 2010 SharePoint is leveraged as a document repository SharePoint repository is currently being accessed by HCL to upload project related documents Key Pointers on Current State – .Net Apps. There are about 36 .Net sites for static content and about 14 sites for dynamic content Oracle UCM is used as a tool for managing and publishing content on these sites Overcome Meet Current State Challenges for Web Future State Needs for Web Managing Multiple Websites: Process is cumbersome and effort intensive SharePoint Improvements Areas: Workflows Collaboration Autentication & Personalization Governance Employee Connect Integration with UCM Critical legacy applications on VB Low usage & functional capability of websites SP 2010 environment can be enhanced by the use of following features: Enterprise site templates Dynamic workflow implementation Wikis, blogs, integration with Office suites Content authoring & publishing, dynamic website creation Social media integration Manage content governance policies Enterprise Fishbowl solution to be implemented for integrating SharePoint 2010 with Oracle UCM Migration of legacy VB content to .Net Health & usability assessment of website and resolve gaps identified
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Sharpoint Roadmap – Collaboration & Content Management
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Value Proposition – IP Frameworks
Differentiators Benefits SharePoint Collaboration Adoption Framework (CAF): End-to-end Framework for collaboration – from Run-the-Business to Change the Business – aligned to industry-standard COBIT 4.1 Single framework addressing implementation of collaboration both at the strategic and the operational layers, resulting in process improvements Granular level of guidance in implementation, architecture and best practices for a collaboration platform based on the overall enterprise strategy for improving Employee Engagement Enhanced Customer Satisfaction Generation of innovative ideas, enhanced sales pipeline and discovering opportunities Enterprise Collaboration Portal Solution (ECP) 1. Global Communication News channels Corporate Global widgets 2. Professional Networking User profiles Networking 3. Employee Connect Employee self-service Communities of Practice Peer-to-peer collaboration 4. Security & Governance Reports Auditing Security
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Value Proposition – Solution Accelerators
Differentiator Benefits SP Auto Deploy One-click build and packaging Flexible User Roles Visually administer users, roles and permission by drag ‘n’ drop users and roles around the hierarchy Pluggable Page Authorization & Customized Security Component Pluggable page authorization module for evaluating user requests against pre-set page entitlements Reusable Workflow Framework Create and manage workflows using Windows Workflow Foundation Image Text Editor Reusable Rich Text Editor which also allows basic image editing One-click deployment, drastic reduction in deployment effort in a project No license dependency because of usage of open source Combines the convenience of the 'tree view' with flexibility of 'user views‘ Page authorization module provides an unbroken, seamless experience by automatically redirecting users to the correct web page Web-based console to interact with the organization Active Directory structure Text editing capabilities include – font, paragraphs, bold, italic, underline, bullets, tables and other rich editing features through a dedicated toolbar
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Value Proposition – Solution Accelerators
Differentiator Benefits eCommerce – CoE (IP – Framework) BlinkE’: eCommerce CoE’s SAAS Based Solution eCommerce Health Assessment Tool eCommerce Product Evaluation Tool Mobile Commerce Maximize Productivity Website Health Assessment w.r.t. Capabilities RoI framework for technology/product evaluation Ready available mCommerce framework Migration Factory (VB to .Net) 5 phase migration approach Industrialization: - Specialization of teams & competencies in different phases Tools:- Code quality assessment/migration automated testing Better Product quality Minimize of ROI Faster time to Market Increased customer satisfaction .Net IP/Framework .Net Continuous Integration framework: - Common build execution integrating modularized applications .NetArchitect+ generates .NET framework solutions based on Customer chosen Architectural patterns Enhanced FxCOP & BPA – customized to include more rules as per Industry Best Practices Transparency in terms code quality and build process Earlier detection of integration issues Ensures compliance to standards MDD Model Driven development Creating marked Platform independent models at design phase facilitating code generation Transformation from Platform independent model to Platform specific model & Automated code generation based on models Ensures NO deviation between models(design) & code Accelerated Delivery, Improved TTM Reduce risks of human errors Code in compliance with intended architecture
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Value Proposition – Solution Accelerators
Differentiator Benefits Microsoft Gold Partner, Global System Integrator & Reseller of Dynamics Suite Product Development Joint Go-to-Market Strategies Strategic vendor for Remote Infrastructure management Events & Regional User Groups Strategic insight of products including product roadmap Microsoft reach Reusable components & frameworks Microsoft learning academy and Smart.NET program UID Interactive consulting HFI and IIT alumni for usability, multi-channel strategy Experience innovation cutting edge UX by ex-Google, Microsoft, PARC team Requirements design rapid design lifecycle using the lean method Presentation architecture custom UX for SFDC, SAP, Oracle, Mobile and TV Contextual browser present and author all channels on any device, at once Rapid Product Design user-centered design prototyping and automation FAST UX Library, speed of delivering multi-channel with consistent UX One brand experience manage unified customer experience
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Project Structure for Small, Medium and Large Projects for Sharepoint Development
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Proposed Mobility Implementation Roadmap
Solution Benefits Employee Connect Corporate Dashboards & Communication Enterprise wide Work Flows and approval applications Human Resource Applications Real time information availability Increase Employee efficiencies Customer/ Consumer Connect Newly developed recipes Information Management Test Kitchen Training Program Updates Farmer Training Modules Single time usage mobile coupons Mobile Payment Gateway for Farm and Crop Inputs Operational efficiencies Customer Satisfaction Field Service Management Service Management of vehicle uptimes Real time Vehicle and Driver performance management Logistics Manager’s Work Bench Real time visibility into its fleet network availability for effective and cost effective execution Real time visibility of Vehicle Demand, Space Availability and dynamically schedule pickups and deliveries and maximize the return on his assets.
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HCL Accelerators, Solution Components, Frameworks for Mobility Development
Enterprise Driven Enterprise Mobile Enablement Mobile Field Force Lifestyle Applications End User Driven Barcode Scanning, Near Field Communication, Augmented Reality Device UI Framework, LBS, Bluetooth device integration, Push message, Test framework, XML Parsing, Data Sync iOS, Win Mobile, BlackBerry, Android, Symbian Non Functional Offline Mode, Encryption/ Decryption, Data persistence, Logger, Performance, Session Management Dynamic Ticket Assignation, Business Process Engine, Workflow Management Business Layer Payment Gateway adapters, Mobile Gateway, SMS Gateway, Map API, Device Type identification, Scheduler SOA based integration adapters, Hosting Platform (Metering, Billing, Licensing, SLA Management), Device Management, Application monitoring, Load Balancing, High Availability, Authentication, Reporting, Dashboard Backend System Process Re-engineering Porting Mobile Application Development Testing Backend Development and Integration
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HCL Differentiator – Mobility
Benefits REWARDING EXPERIMENTS ENABLED THROUGH SOLUTION ACCELERATORS UniScreen: HCL’s Mobile Application Development Platform OptiCall: HCL’s Optimized Call Routing Application Convenient lifestyle applications using AR, LBS, NFC, QR Enterprise Applications integrated with Backend systems MDM & MAP based solutions Reduced cost due to Technology Reuse Improved quality of mobility apps due to sharing of Best Practices Reduced time to market due to use of solution accelerators Reduced project delivery risk due to pooled experience BUILDING ALLIANCES Delivery of best of breed solutions by leveraging Partnerships BUSINESS AGILITY Improved productivity Quickest turnaround time for processes Provide best work-life balance for employees Anytime anywhere near real time availability of data Provide maximum flexibility to customers Increase in Customer Satisfaction Competitive Advantage Employee Driven Partner Driven Consumer Driven
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HCL Differentiator – Mobility
Benefits User Experience, Innovation and Design Practice Interactive Consulting HFI and IIT alumni for Usability, Multichannel strategy. Experience Innovation Cutting edge UX by ex-Google, Microsoft, PARC team. Requirements Design Rapid design lifecycle, using the Lean Method. Presentation Architecture Custom UX for SFDC, SAP, Oracle, Mobile and TV. Present and author all channels on any device, at once. Rapid Product Design User centered design prototyping and automation. FAST UX Library Speed of delivering multichannel with consistent UX. One Brand Experience Manage unified customer experience. Dedicated Mobility Lab Availability of broad technology skills Novel solutions for everyday challenges Helping business evolve leveraging mobile technologies Mobile Platform Experience Expertise using MAPs Spread of Skills HCL UniScreen: Mobile Enterprise Application Development Platform HCL OptiCall: Optimized Call Routing Application
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HCL’s Engagement Structure for Mobility Development Projects
SMALL (< 1000 hrs) MEDIUM (1000 to 5000 hrs) LARGE (> 5000 hrs) ON Business Analyst (S) ($) Project Manager (S) ($) Business Analyst (S) ($) UX Designer (S) ($) Project Manager (S) Business Analyst (S) ($) UX Designer (S) ($) Mobility Solutions Architect (S) ($) Tester (M/S) ($) OFF Project Manager (*) UX Designer (S) (*) UI/Web Designer (M) (*) Technical Leader (M) (*) Mobile Developer (A/I/M) Tester (A/I) Business Analyst (S) ($) UX Designer (S) (*) UI/Web Designer (M) (*) Mobility Solutions Architect (S) (*) Technical Leader (M) Mobile Developer (A/I/M) Tester (A/I) Business Analyst (S) UX Designer (S) (*) UI/Web Designer (M) Mobility Solutions Architect (S) Technical Leader (M) Mobile Developer (A/I/M) Tester (A/I/M) LOL Project Manager BSA (*) Project Manager BSA Program Manager Project Manager BSA Associate (A) Intermediate (I) Mastery (M) Specialist (S) (*) - Part Time ($) - As Required
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Group 3: Land O’Lakes Ways of Working & Testing
Transformation Board Accountability Map Core and Flexible Team Project Structure HCL Investments
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Approach through an effective Transformation Board
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Transformation Board Structure
Land O’Lakes Management HCL Management Barry Libenson CIO Land O’Lakes Iggy Javellana Director, ADS Charlie Curran VP, Corporate Mark Thome VP, Supply Chain Mike Macrie VP, Commercial Marvyn Lally Director, EA Sanjeev Nikore Executive VP Vijay B CPG Steve Lanchak Transformation Aravind Venkat Client Partner Alok Mirchandani Relationship Director Pawan Vadapalli Oracle Practice Working Group Arun Srinivasan JDE Solution Architect Lakshminarayanan Saravanan Enterprise Architect Haritha Sarma WebCenter/SOA Architect Diana Lo Test Architect Kishore Karnam JDE Technical Architect Sachin Menon Microsoft Architect 57
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Transformation Board Ways of Working
Create Awareness among all tracks of value creation Encourage teams by recognizing in larger forums and also Reward the best value creators Awareness Goal Setting Monitor or Track - Status Report the Status Encourage the Teams Every Track should have teams volunteering to create awareness and one of the senior manager to program manage the same Set the goals for leadership team Share and publish the reports on periodic basis Track the status of actual ideas
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Transformation Board structure and Ways of Working
Strategize Alignment Roadmap Oversight Strategize with LOL Business on capabilities Strategize with Oracle on Product Roadmap Strategize on Transformational Initiatives Define Business benefits driven method/process IT Alignment with Business IT readiness with new products and technologies Integration of new products and technologies with existing LOL Landscape Layout of multi- year multi- generational transformation roadmap Identify risks and dependencies Identify execution plan for individual projects Review Transformation projects Review post transformation benefits Measure, Manage and Report-out Transformation Board work to all stakeholders
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Application Development Services: HCL and Client Accountability Map
Activity Client HCL Program Management Own and Manage Provide inputs into the program roadmap through transformation board Project Management Provide inputs through Project Communication (status report) Project Measurement (SLA’s and KPI’s) Sequencing of Projects Prizm output (TQ, FQ, MQ data) Product roadmap Resource availability Readiness to execute project (solution components) Scheduling of Projects Cost, Effort and Time estimates Demand Forecasting Value Portal Ideas AOM operations Budgeting Actual vs. Budget variance Project structure (onsite, offshore and team roles)
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Application Development Services: HCL and Client Accountability Map
Activity Client HCL Resourcing Own and Manage Provide inputs through Resource availability Resource utilization (core and flexible team) Unused AOM team capacity Skill mapping Solution Transformation Board (Buy vs. Build, POC, Performance, Fitment) AD Center of Excellence (architectural considerations) Product roadmap Design Transformation Board (leading practices, design principles) AD Center of Excellence (design principles. Tools) Development Co-Managed Co-Managed through Deliverables Quality of work products Testing - User acceptance scenarios Deployment Development team (SOP, Risk plan and Rollout procedure, Application inputs) Production support Provide inputs through ARC/RRC
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Specific HCL Investments & Commitments for Application Development Services
Locked in Rates HCL’s rate card is applicable for entire 3 year period Fungible Resource Model Extend additional 120 offshore hours of capacity per month (8% addition) of Non Oracle skills for Service Requests at no cost No Hand Over To Support charges For HCL developed projects, there will be no Hand Over To support charges Transformation Board 1000 hours of Transformation services committed across different technologies
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Why HCL?
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Why HCL? Alignment Capability Investments Day 1 Readiness
Leverage understanding from AOM operations. Understand Business and IT priorities Integrated service delivery model for both AD and ASM Consolidation of current contractor-base and aggregation of IT spend Innovation focus – Labs, Transformation Board, and Technology interlock Executive Management commitment Drive towards Process Centric IT organization – using ADEX framework Proactive Demand Management to ensure proactive and predictive delivery Focus on core capability, leveraging Centers of Excellence Quality and Value – using embedded testing Commitment to AD KPIs and SLAs Investments Day 1 Readiness Fixed Rate card for 3 years Investment in helping Land O’ Lakes initiate a Test Center of Excellence Transformation Board No cost HOTS for HCL managed projects Core Team identified Flexible Team – ability to scale based on your requirements Team of Solution Architects available to help frame the right governance process and enable this whole new way of working!
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