1. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest How to use SurveyMonkey Laura Hayes Senior Communications Manager

2. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Agenda Why use Survey Monkey? How to log on and create an account Creating a simple patient experience survey Getting results Account options and costs NHS outer north east London communications helpline and support

3. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Why use surveymonkey? No software to install. No complicated instruction manuals. Just open a browser and go. The basics are always free. Advanced features and customisation available for a very low monthly fee - you can cancel at any time.

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5. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest How to log on and create an account www.surveymonkey.com Create an account by clicking the sign up box

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8. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Click the create survey button

9. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Click create a new survey and give your survey a name in the text box. Click the continue button

10. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. You can name your survey here and edit it at any time if you change your mind 2. Don’t worry about adding pages – the first page is already done and you shouldn’t need more than one page. 3. The important box is Add Question – all sections are called questions – even introductory text boxes

11. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Have your survey already written out in Word Your survey should be quite short and simple We have designed a few questions to help you to get you started You only need to use two or three types of questions from the drop down menu Text box and multiple choice (single answer) plus the comments question.

12. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1.First click on the question type drop down box and choose ‘Descriptive Text’ 2. Next copy and paste your introductory text and survey description into the Descriptive Text box – that is all you really need to do on this page.

13. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Introduction to your survey Welcome to our GP patient participation survey. We would like you to take a few minutes, as one of our valued patients, to tell us how you feel about the health services we provide to you. For each question we will give you a selection of 5 answers; just choose one and tick the box. This survey is completely confidential and anonymous.

14. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest We do not ask for personal contact details - although we do ask that you tell us something about your gender, race, religion etc to ensure we are reaching all our communities in the area, so that we get a very clear picture, and we can talk to harder to reach groups. This survey is open from 1 February and closes on the 1 March 2012. We will use these results to inform our work here and will share the results with our Patient Participation Group - which is attached to the surgery. If you have any questions please email commmunications@onel.nhs.uk. Once you have completed the survey, click the ‘send’ button at the end. Thank you for taking the time to complete our survey. commmunications@onel.nhs.uk

15. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. When you have entered your descriptive text, click the ‘save & add next question button’ at the bottom of the screen. 2. Enter the next question type - click the drop down arrow and choose Multiple Choice (only one answer) 3. Type your first question in the Question text box at the top 4. You then type your five multi choice answers in the Answer Options section in the Answer Choices box – each answer must be on a new line

16. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Once you have entered your question and answers, you should also tick the ‘Requires an answer’ to the question box – which will make the question compulsory if you want to. Click save and add next question box and enter all your questions.

17. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest At the end of your questions it is a good idea to add a third question type – select Comments/ Essay box. Here you can ask if the patient or respondent has any other comments to make.

18. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Do you have any other comments? At the end of the survey add a comments/text box to allow patients to add their own comments, for example: If you have any other comments for us please enter them here.

19. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Adding demographic questions Once your main survey is completed, you can add questions on gender, sexuality, race, religion and age with the same questions. Save and view your survey.

20. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. When you have entered your final demographic question – enter a final text box to remind patients to press send and thank them again. 2. Press the save button and close the questions dialogue box and this will take you to the full survey. 3. Go back and review your questions and check them for any typos.

21. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest You now need to set up how you will collect your responses from your survey – click the Collect Responses Tab here.

22. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. Decide how you would like to collect responses – if you select Email then you can use the email system in surveymonkey which is really very good. 2. Enter a name for your responses collector in the name box – your name will do it

23. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. Add recipients email addresses to the list – you can copy and paste your patient email addresses in here, as long as you separate each one with a comma 2. You can then write your email by clicking the create message box. This system will also allow you to send reminders out automatically to those who have not already replied.

24. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Collecting and analysing responses Once you have set up your survey go back to the editor and press ‘send survey’ – bingo ! Your survey has been sent out. You can check how many people have replied each time you log in. Finally you need to close your survey and analyse your results.

25. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. Click on the ‘Analyse Results’ tab. 2. Then click on the Download Responses link.

26. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest 1. Choose type of download – go for ‘All responses collected’ 2. Choose your format – it is best to choose Columns ‘expanded ‘ 3. Send results to this email address – add in your email address. 4. Then press the Request download button

27. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest In your download history screen – it may show ‘waiting’ – it take some time to get results. Surveymonkey will email you when it is ready.

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30. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest That’s all there is to it You can get support from Survey Monkey or from the NHS outer north east London Communications and Engagement Team Call Laura Hayes Senior Communications Manager Direct line: 020 8822 3002 laura.hayes@onel.nhs.uk

31. Outer north east London Barking and Dagenham, Havering, Redbridge and Waltham Forest Thank you for listening Any questions?