1. Wednesday Great discussions Rich set of issues and considerations raise Service edges explored, but few specific service offerings defined How to avoid going home with the stigma…

3. Wednesday Evening Shared services brokering discussion– is there a marketplace? Semi-random table (or not)… who would be willing to buy/sell services, at what price and under what conditions? – Assume 3yr for most services; 10yrs for some (data center)

4. Many Potential Service Providers New York University VirginiaTech University of Virginia USC Indiana University University of Minnesota Duke University MIT Penn State UC Berkeley Yale UW-Madison Stanford University Princeton University 295649147113211147 Cyrus hosting11 Exchange hosting211 Mobile app development511111 Calendar service211 Event calendar service41111 Knowledge management3111 Sakai hosting7111111 Non-Sakai LMS (blackboard, moodle)3111 Library systems11 Condor11 Remedy hosting311 RequestTracker0 SAP hosting11 Desktop management11 Mobile apps511111 Help Desk11 Virtual computing lab3111 Server hosting environment911111111 Mirroring/DR for infrastructure (DNS, Web, Email, etc.)101111111111 Mirroring/DR sites for ERPs7111111 Storage511111 Compute cycles - a la Amazon41111 Web hosting511111 Backup services811111111 Music hosting3111 Hosting other systems6111111 Identity provisioning of last resort3111 Emergency preparedness511111

5. Business Continuity Tool Service: Wizard-based tool (hosted app) to help school/dept/unit create/maintain BC plan Audience: Risk Management organization Cost: $10K/year Provider: Berkeley, ??? Availability: now “Buyers”/Market: ???

6. Remedy Service: Trouble ticketing and routing; other services TBD ( ITIL suite, knowledge management, etc) Cost: TBN ($10K-$50K/year… or more or less, depending on scope… plus license xfer) Provider: Stanford, ??? Availability: Summer/fall 2009 “Buyers”/Market: ???

7. Cyrus Service: IMAP accounts via Cyrus Requirements: ≤10Gb quotas Cost: $10/account/year Provider: Berkeley, ??? Availability: now “Buyers”/Market: ???

8. Calendar Service: Define requirements for higher ed to be positioned for hard core negotiation with Google re our requirements to adopt Gcal en masse Providers (discussion leaders): Stanford, UCSD, UC-Davis, Minnesota, UT-Austin, ??? Availability: now “Buyers”/Market: ???

9. Backup/Storage Service: Backup & storage services on /TB basis Requirements: May require dedicated bandwidth Monthly Cost: Backup@$0.30/Gb (setup fee in some cases & minimums); Storage@$0.15- 0.25/Gb (tiered & minimums) Provider: Stanford, Berkeley, ??? Availability: now “Buyers”/Market: ???

10. Mobile Apps Service: Build on Breakout group model…. collaborative sharing of apps, engine for new innovation, +“commoditization” of polished (common) tool sets Provider: universities as innovation engines + MIT architecture + TerriblyClever as (one possible) commercialization engine Availability: now “Buyers”/Market: ???

11. Exchange Service: Faculty & Staff email accounts Requirements: ≥ 2Gb quotas (+ others as defined by breakout group Cost: $20/account/year (plus license xfer) Potential Providers: Indiana, Duke Availability: Summer 2010 “Buyers”/Market: ???

12. Hosting Service: Identify four geographically diverse locations for (4) 25,000sf, 10MW data center facilities (Columbia River, NC, Iowa, Texas) Requirements: 10 year anchor tenant contracts Dedicated bandwidth Cost: $100M/10MW “units” capital; ≤$0.05/MW power cost + ops Provider: ??? Availability: 2 years? “Buyers”/Market: ???

13. Next Steps (this afternoon) Call to join in the effort to more fully define these shared service offerings (but not study to death) Request to identify other tangible shared service offerings – Service scope – Providers/leaders