1. Hosted Email Solutions Presented by UNC and CSU

2. UNC Student Email Background Legacy student email systems PINE RS6000 Webmail by Captaris IMAIL from IPSwitch iPlanet from Sun Microsystems Common issues Storage capacity SPAM Anti-virus Backups Out of date user interface Sept. 23, 20082CHECO Presentation

3. UNC Student Email Current rose3826@bears.unco.edu Hosted at bears.unco.edu or exchangelabs.com 10Gig mailboxes Global Address List with student Active Directory Modern interface with ability to customize. Calendar, contacts and task functionality. UNC does not allow students to auto-forward email to other accounts. Students must “register” their account the first time accessing the new system. Sept. 23, 20083CHECO Presentation

4. UNC Student Email Migration Lessons Learned @live @hotmail @exchangelabs ILM - Identity Lifecycle Management 2007 ILM account management agent – Beta Student input from the beginning - @bears.unco.edu Relationship with Microsoft and Oxford Computing. Review internal account creation and cleanup procedures early. Communications with Faculty and Staff are just as important as communications to students. Sept. 23, 20084CHECO Presentation

5. UNC Student Email Registration Sept. 23, 20085CHECO Presentation

6. UNC Student Email Registration Sept. 23, 20086CHECO Presentation

7. UNC Student Email Registration Sept. 23, 20087CHECO Presentation

8. UNC Exchange Labs Environment http://bears.unco.edu Sept. 23, 20088CHECO Presentation

9. UNC Exchange Labs Environment Sept. 23, 20089CHECO Presentation

10. Hosted Email @ CSU-FC Google Apps for CSU Or… Sept. 23, 200810CHECO Presentation

11. Sept. 23, 200811CHECO Presentation

12. CSU Student Email Background Legacy student email systems IBM/AIX with IMAP Webmail by Captaris Personal web sites Limitations Quotas (30Mb) Out of date user interface No communications ‘suite’ & collaboration tools Expensive to replace Sept. 23, 200812CHECO Presentation

13. Google Apps for CSU 7Gb storage (and growing) Email, calendars, documents, websites, chat, contacts User-controlled access (individuals, groups) rusty@rams.colostate.edu & rusty.scott@rams.colostate.edu rusty@rams.colostate.edurusty.scott@rams.colostate.edu Course schedule imported into Google calendar ‘One click’ migration of email from undergraduate server to Google space Targeting undergrads today, but available to anyone Faculty: Collaborate with students Applicants Alumni: Working on this one Forwarding allowed into or out of GA Sept. 23, 200813CHECO Presentation

14. Logging into mail.rams.colostate.edu Sept. 23, 200814CHECO Presentation

15. Migration Model & Timeline Fall ‘08: Opt-in Thanksgiving break: Mass migration of applicant accounts Semester break: Complete email migration process Forwarding service for legacy email addresses will continue through May, 2009 Personal web pages remain through May, 2009 Google ‘sites’ Web hosting services in Colleges June, 2009: Retire undergrad server Summer 2009: Start Page! Sept. 23, 200815CHECO Presentation

16. Communications Working closely with College IT Managers Initial ‘slow-roll’ included targeting 6000 students in 4 Colleges Engage remaining Colleges Open the gates Visibility in student ‘portal’ Student FYI (daily email) Campus newspaper gahelp@colostate.edu – trouble ticket system Feedback links Sept. 23, 200816CHECO Presentation

17. Lessons Learned Student ownership in the decision, key! Nothing is a simple as it first seems Wrangling our own institutional processes Nuances of a free & developing system So far, student satisfaction extremely high Sept. 23, 200817CHECO Presentation

18. To Be Tackled: Update provisioning process for applicants and undergrads Mass migration of large number of accounts Alumni/Graduate accounts Live forever in rams.colostate.edu? Move to alumni.colostate.edu? No good migration process Faculty training Retiring legacy webmail application Retiring undergraduate mail/web server Sept. 23, 200818CHECO Presentation

19. Questions & Discussion Are most welcome Sept. 23, 200819CHECO Presentation