1. The Factor The Factor Harness the Power of the Next Generations

2. Boom…or…Bust? MethodicalLikes Structure Unrealistic DisrespectfulDisciplinedTrusts AuthorityNo Attention SpanHighly Motivated Cynical Lazy

3. Are We Prepared? Stereotyping NOT keeping pace –  Technology  Management practices  Hiring and Training NOT changing Waiting for THEM to change

4. The End of the World? The Industrial Revolution The Roaring Twenties Rock n’ Roll The Mini Skirt Long-Haired Hippies Technology

5. Questions to Help Us Change Who Are They? What Do They Want? How Can We Succeed?

6. Who are They?

7. Defining The Generations SeniorsBorn 1920 - 1942Age 65 - 87 U.S. Pop. 42 Million

8. Who are Seniors? The Great Depression World War II Unprecedented Economic Prosperity Chaos of the 60s

9. Defining The Generations Seniors BoomersBorn 1920 - 1942 1943 - 1963Age 65 - 87 43 - 64 U.S. Pop. 42 Million 82 Million

10. Who Are Baby Boomers? Peace and prosperity Anti-establishment politics  Civil Rights movement  Anti-war  Environmentalism Raised with television Music Is Important  Rock n’ Roll  Folk  Hard Rock  Disco

11. Defining The Generations Seniors Boomers Gen XBorn 1920 - 1942 1943 - 1963 1964 - 1980Age 65 - 87 43 - 64 26 - 42 U.S. Pop. 42 Million 82 Million 68 Million

12. Who Is Generation X? Latch-Key Kids Downsizing, Restructuring, Takeovers Shaped by Mass-Media, not Politics Cable, MTV, Video Games Technology

13. Defining The Generations Seniors Boomers Gen X Gen YBorn 1920 - 1942 1943 - 1963 1964 - 1980 1981 - 2000Age 65 - 87 43 - 64 26 - 42 06 - 25 U.S. Pop. 42 Million 82 Million 68 Million 80 Million

14. Who is Generation Y? Terrorism Booming economy then…bust The Electronic Age -  Media everywhere!  Cell phones  Online for EVERYTHING – Education Shopping – On Demand Social Networking

15. What Do They Want?

16. X and Y as Consumers Skeptical/Informed Style matters Will search for value What do others say? Empowered and vocal Demand customization “Give me what I want, when I want it.” “Or Else.”

17. X and Y at Work 77M Boomers replaced by 45M Xers Career Systems International

18. X and Y at Work Stereotype Not Loyal Hate Structure Don’t Work HardReality Two-Way Loyalty Adept at Change

19. X and Y at Work 77M Boomers replaced by 45M Xers Career Systems International Hours Worked per Week –  Boomers in 1977 – 42.9  GenXers in 2002 – 45.6 American Business Coalition

20. X and Y at Work Stereotype Not Loyal Hate Structure Don’t Work Hard Not MotivatedReality Two-Way Loyalty Adept at Change Focused on Results Seek Balance

21. X and Y at Work 77M Boomers replaced by 45M Xers Career Systems International Hours Worked per Week –  Boomers in 1977 – 42.9  GenXers in 2002 – 45.6 American Business Coalition Want jobs with more responsibility?  1992 - 68% of Men, 57% of Women  2002 – 52% of Men, 38% of Women American Business Coalition

22. How Can We Succeed?

23. Learn  Research  Quit preaching LISTEN and OBSERVE! Accept Change Collaborate  Combine Strengths  Overcome Weaknesses

24. Change for Today’s Consumers Messaging is OUT The Customer Experience is IN Frequently Update Styles Mass Customize  (but watch the Mass) Tap Into the Network Constantly Create More Value

25. Collaborate at Work Mature Too Loyal Structured Effort ProcessNext Too Wary Change Results TechnologyBest Partners Evolution Innovation Success

26. How Can We Succeed? Together

27. Thank You!