1. The role of the IT&T in a modern Airport environment Romanian Airport Forum 2008 Spiros Lountzis Head, IT&T Business Development Athens International Airport S.A

2. Agenda  The Athens International Airport Identity & Business  The challenges of the IT&T business  The IT&T Strategy  The Business Concept  The role of IT&T within AIA  Business Intelligence  Service Offering

3. The Athens International Airport Identity Private Sector Greek State 55%45% Largest-ever State-of-the-art infrastructure project in Greece (2.2 bn Euro) Recipient of largest single EIB loan (997 mn Euro) Developed with less than 7% state (aid) budget funding BOT basis with 30 year concession period First development of “green-field” airport in Greece with participation and management by the private sector. One of the largest greenfield projects ever realised in Europe:  Airport total Area 16.5 km2 with a Master plan of 6 development phases (up to 50 million pax )  Increased functionality and competitiveness through third parties, concessions and outsourcing

4. Athens International Airport (AIA) serves a fast-growing Metropolis A central location  27 km from CBD  33 km from National Roads  Between 3 ports  Modern and well established surface trans port Athens is the sixth largest European city  Catchment Area of 6 million people  Business and financial hub for Greece and the Balkans  Excellent tourism infrastructure

5. A world-class Airport & the largest business community in Greece Top position in passenger satisfaction  Highly ranked in all service categories of the ACI-Airport Service Quality Programme  Customised services to our specific target groups  24h modern and user-friendly facilities Significant business opportunities  Terminal commercial development (7,500 m 2 shopping area- 48 retail stores, 12 food & beverage & 25 service outlets)  Real Estate  Information Technology & Telecommunications Increased competitiveness  More than 417 Companies and 5,000 Suppliers  More than 14,000 Employees  More than 16,500,000 passengers in 2007

6. Passengers Traffic Development 2008 : stagnant growth Source: AIA Management Information System +8.9% +9.7% +10.1 % - 2.5% + 1.8% + 0.3%

7. International Monthly Development Withstands the global downturn PAX + 8.6% International Passengers + 5.9% + 11.1% - 4.5% - 0.5% + 3.5% Champions League Easter Effect Easter Effect + 0.3% + 1.2% - 1.3% Source: AIA Management Information System

8. Airport Business Elements + Aviation services Providing infrastructure and operational excellence IT&T Service Integration Providing state-of-the- art services maximizing resources utilization and value Consumer & Property growth Ensuring competitiveness and accelerating growth

9. The challenges of the IT&T business

10. Information Technology Challenges  Create the IT environment for transformation  Airport–wide operational excellence  Flexibility and consistency of IT&T architecture  Fight duplicated environment and labyrinth of systems and standards  Creation of win-win situation with the airport community  Shared business intelligence  Pressure for cost reductions Use IT&T to drive intelligent operations, growth and capacity

11. The IT&T Strategy

12.  Establish ONE modular and open infrastructure with validated technology  Deliver Airport-wide, cost effective and innovative services  Offer flexibility for long-term freedom and modular airport development  Keep infrastructure and services up to date  Operate as a business unit and provide integrated solutions

13. The Business Concept

14. IT&T Business Unit Value added services Test-bed for services Increase Revenues State-of-the-art International presence Increase Revenues External Business: Strategic Partners Best of breed Products Off-the-shelf Solutions System Integration Smart Sourcing: One-Stop-Shop: Airport Community: AIA IT&T Current Strategy Cross Sales Integrated offering Customer Satisfaction

15. Airport Community Airport Company IT&T Business Unit Integrated Services Global ICT Partners Telecommunications Operators Software / Hardware Providers & Integrators External Business One-Stop-Shop concept 2 nd EFQM Award ISO 9001:2000

16. The ecosystem of the IT&T BU IT & T Business Unit Passengers /Consumers Corporate AIA Airport Community 417 companies, 14,000 users Technology & Aviation Partner Network (HTA, INTRACOM, SITA, UFIS-AS, Cisco, Oracle, OTE, Sun Microsystems) External Business Activities: International & Hellenic Aviation Market

17. Typical example of a successful co-operation Intracom Telecom Professional Services AIA Expertise & Airport Consultancy Services Intracom Telecom IT&T experience & solutions AIA Large experience from Several Airport Projects

18. The role of IT&T within AIA

19. The IT&T architectural layers FIDS LAN Corporate Back-office networks Clients segregated via VLAN Private Telephony Branch Exchange (PABX) Fiber optic rings copper cables Aeronautical and non Aeronautical Billing Services Management Information Services (MIS) Flight Information Display System (FIDS) Airport Operation Database (AODB) Radio Systems Building Automation Systems FIDS LAN Corporate Back-office networks Clients segregated via VLAN Private Telephony Branch Exchange (PABX) M A S T E R P L A NM A S T E R P L A N

20. Common service platform for the airport community Airport Common IT&T Infrastructure

21. 14,000 digital telephone subscribers 7,000 Internet ports 1,600 active TETRA handsets 1000 Km optical & copper cables Telecoms, Wi-Fi Licenses & WiMax Pilot 450 Flight Information Display Monitors 99% Tetra / Wi-Fi / Mobile Wireless coverage AIA’s IT&T Facts & Figures 10,000 Voice Data Ports 300 CUTE positions Crisis Management Centre IT&T Services Operations centre Airport Services Operations Centre

22. Management of IT&T systems All systems are managed & monitored centrally at Information Systems Operations Center (ISOC) on 24x7x365

23. AIA IT&T evolution phases INTEGRATED AIRPORT DEVELOPMENT Business Contributor Innovator Airport expansion Sustain and grow externally IT&T BUSINESS VALUE Olympic Games 2004 External Business AIRPORT INFRASTRUCTURE IMPLEMENTATION Airport Opening Operational Excellence 2001-2003 2004-2006 2007-2025

24. Business intelligence

25. Business Intelligence: The competitive advantage  Integrated ERP services  “Real time” airport Information for the Airport company and customers  Factual decision support for management by intelligent “daily-close” reporting  Value-Based Management: Business Unit P&L and Departmental metrics/KPIs

26. Revenues Control Cost Control Internal/ external CustomersAirlines Airport Services IT&T, Property, Concessions Maintenance, Inventories Buyers, Budget Holders Oracle e-Business Suite AODB Flight Operations System Airport Billing Systems ABS NABS Maximo Facilities Mgmt System AIA Portal Integrated process chain BusinessIntelligenceBusinessIntelligence

27. Service Offering

28. Examples of creating value from converging Technologies  Unified Passenger Information via HDTV displays  IP/TV service to passengers and staff on PDA and work-stations  Combination of operational and commercial information

29. IP Telephony at AIA: Smart Applications Flight Information Display System: Arrivals – Departures on IP telephones Security ID Card Holder Control & Photos Permission lists for the security gates General applications (weather info, SMS etc.) Flight Statistics, Passenger Statistics and Graph Demos on IP phones

30. Athens International Airport External Locations Data Center Services  Co-location  Hosting  Application Service Provision (ASP)  Disaster recovery BA ATH BA ATH AF ATH AF HQ Airport 1 Airport 2 BA HQ LH ATH Internet/MPLS technology DATA CENTRE  Managed Services  Business Continuity

31. Wireless Corporate Services  Arrivals & Departures Flight Information Services Distribution of existing arrival/departure information on wireless terminals  Personal Information Management (Mobile office)  Check-in Counter Quality Service  An innovative integrated Performance Measurement System (PMS) for the monitoring of: Cleaning Services Baggage Trolley Services Employee Restaurant Services

32. Wireless Public Services  Terminal-wide Wireless Internet Access to passengers based on 802.11g  Airport-wide coverage: 99% of Arrivals & Departures level for passengers & concessionaires Outdoor areas for Stakeholders Apron area for Airlines & Handlers

33. TETRA Applications  Pilot application for public transportation Promotion of airport customer orientation Efficiency of bus transportation services  Wireless infrastructure Location through GPS Application information through GPRS/TETRA “Estimation of passenger actual waiting time at the bus stop” “Estimation of passenger actual waiting time at the bus stop” Smart Bus Arrival Time information: Automatic billing application for Airport Fuelling companies:  Application overview  Flight information transferred to trucks  Fuelling flow information transferred to Operation Centre  Billing invoice sent to Operation Centre and customer  Benefits Fleet management Resource management Minimization of errors “Automatic fuel charge application through Tetra”

34. Providing value-added information to our Airlines Market intelligence tool, for personalized on-line traffic information.  Comprehensive knowledge on the Athens market to the airlines 24/7 via AIA web site HTML & PDF technologies  Accurate monthly traffic data for: Scheduled Traffic Development  By City  By Airline Comparative data for airlines performance.  Contributes to airlines’ decision making process in: business development sales marketing

35. External Services  Consulting services to Airports & Transportation Operators Master & Business planning and organization consulting State of-the-Art Commercial & Operational concepts based on customer’s needs Transportation process and integration with IT&T concepts Business model consulting Innovative solutions using advanced technology (Business intelligence, Wi-Fi, IP telephony etc)  Telecommunications & Systems Integration Project Management Advanced System Integration

36. External Services  Operations and Data Centre Services Data Centre Services (on-site operational management, data security, storage & back- up, on-demand, Co-location ….) Integrated Wireless Solutions  Enterprise Management Solutions ERP services and Oracle-based application services E-business solutions including Financials & Billing, i-procurement B2B and B2C Portal Solutions  Consumer Solutions Customer Care Services Unified Central point of Contact 24x7x365 Billing and provision of general inquiries

37. On-going Completed Legend: Monastir, TUNISIA IT evaluation Monastir, TUNISIA IT evaluation AIA External Business References European Funded Projects: Im@gineIT Pompei ASK-IT SMS ASSET European Funded Projects: Im@gineIT Pompei ASK-IT SMS ASSET Dammam, S. ARABIA IT&T Consulting Services IT Assessment IT system renewal study Dammam, S. ARABIA IT&T Consulting Services IT Assessment IT system renewal study Dusseldorf, GERMANY IT&T Master Plan Master Plan Integration Dusseldorf, GERMANY IT&T Master Plan Master Plan Integration Dubai, UAE IT&T Consulting User Advanced Training Dubai, UAE IT&T Consulting User Advanced Training Bangkok, THAILAND Master Plan Integration IT&T Master Planning Bangkok, THAILAND Master Plan Integration IT&T Master Planning Singapore, SINGAPORE IT&T Consulting Airport Operations User Advanced Training Singapore, SINGAPORE IT&T Consulting Airport Operations User Advanced Training Astana, KAZAKHSTAN IT Assessment Project Astana, KAZAKHSTAN IT Assessment Project Tirana, ALBANIA IT of new Terminal Provision of IT Services Tirana, ALBANIA IT of new Terminal Provision of IT Services Thessaloniki, GREECE (HCAA) Flight Information System Thessaloniki, GREECE (HCAA) Flight Information System Sydney, AUSTRALIA IT&T Strategy ERP / Business Intelligence Aeronautical Billing Retailing System Sydney, AUSTRALIA IT&T Strategy ERP / Business Intelligence Aeronautical Billing Retailing System Beijing, CHINA Olympic IT Strategy Olympic IT Strategy for the Aviation Industry Beijing, CHINA Olympic IT Strategy Olympic IT Strategy for the Aviation Industry Dubai, UAE Development of IT Strategic Master Plan Dubai, UAE Development of IT Strategic Master Plan Budapest, HUNGARY IT evaluation Budapest, HUNGARY IT evaluation Budapest, HUNGARY IT&T Assessment Business Development Consulting GSM Retail Consulting Budapest, HUNGARY IT&T Assessment Business Development Consulting GSM Retail Consulting HCAA, GREECE CUTE in 5 International Airports HCAA, GREECE CUTE in 5 International Airports Tirana, ALBANIA Provision of IT Services (SITA) through satellite connection Tirana, ALBANIA Provision of IT Services (SITA) through satellite connection Hyderabad, INDIA IT&T Assessment Business Modelling ERP/Business Intelligence Hyderabad, INDIA IT&T Assessment Business Modelling ERP/Business Intelligence Warsaw, POLAND IT&T Assessment Operational Requirements Warsaw, POLAND IT&T Assessment Operational Requirements Abu Dhabi, UAE IT&T Assessment for new Terminal Abu Dhabi, UAE IT&T Assessment for new Terminal

38. www.aia.gr For more info visit….www.aia.gr

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