1. E-business in Maltese Enterprises Alfred Camilleri Director-General National Statistics Office Lascaris Valletta CMR 02 Tel: 25997000 Fax: 25997205 / 25997103 E-mail: nso@gov.mt www.nso.gov.mt

2. Scope of exercise Different NACE divisions covered; Comprehensive census among enterprises with 10 and more full-time equivalent employees; Sample among enterprises with less than 10 full-time equivalent employees; Sample of 1,474 enterprises; Response rate of 70 per cent.

3. Metadata Definition Micro 1-9 FTE employees Small 10-49 FTE employees Medium50-248 FTE employees Large250 and over FTE employees Reference period All information as at 2005 except for: purchases data refer to 2004 turnover data refer to 2004 Questionnaires One addressed to enterprises One addressed to individuals and households

4. Computer usage

5. Internet usage

6. Broadband access

7. Enterprises with website/homepage 87.7 per cent of establishments in the hotel and restaurant industry have their own homepage; 46.5 per cent of manufacturing enterprises have their own homepage.

8. Enterprises purchasing online (1) 46.8 per cent of small, medium and large enterprises order products/services via Internet; 14.4 per cent of small, medium and large enterprises order more than 25 per cent of their total purchases.

9. Enterprises purchasing online (2) 24.5 per cent of small, medium and large enterprises paid online for products/services ordered; 13.2 per cent made use of specialised Internet market places.

10. Enterprises selling online 14.3 per cent of small, medium and large enterprises received orders for their products through the Internet; 2.6 per cent of total turnover of small, medium and large enterprises was generated through e-sales.

11. Sectoral analysis of online sales (%) Business to business Business to consumer Total Manufacturing3.6 5.4 9.0 Hotels & Restaurants5.239.244.4 Wholesale & Retail3.5 8.311.8 Transport4.910.415.3 Post & Telecommunications0.062.5 Small, medium and large3.810.414.2

12. Sectoral online sales by destination (%) MaltaEUOther Manufacturing 62.1 23.814.2 Hotels & Restaurants 3.7 76.0 20.3 Wholesale & Retail 76.6 17.8 5.7 Transport 27.0 69.6 3.4 Post & Telecommunications 66.7 26.7 6.6 Small, medium and large 43.8 45.111.1

13. Perceived benefits of e-business (SML)

14. Perceived barriers to e- business (SML)

15. ICT usage by individuals & households Aims to investigate level and type of computer usage by individuals and their households; A sample of 1,500 individuals aged between 15 and 74 years; Section of questionnaire addressed to individuals’ households; Response rate of 82 per cent.

16. Computer availability in households 48.4 per cent have a desktop computer; 8.6 per cent have a portable computer (laptop); 0.9 per cent have a handheld computer. Categories not mutually exclusive.

17. Internet connectivity in households 26.8 per cent have a broadband connection.

18. E-purchases

19. Analysis by product of orders/payments through Internet (%) Films/Music7.1 Tickets for Events3.7 Clothes/Sports goods1.1 Books/Magazines/ Newspapers/E-Learning 0.6 Food/Groceries0.4 Others1.9 Percentages refer to total population 16-74 yrs

20. Reasons behind non-Internet orders/sales Preference to shop in person12.5 No need felt for medium12.2 Lack of security in payment 7.0 Concern re privacy 5.5 Concern re trust of product 2.2 Other reasons 6.0 Percentages refer to total population 16-74 yrs

21. Thank You