1. Research Operation Center Tour

2. SBDCNet Overview “Put big business tools in the hands of small business” 2 StakeholdersDeliverables SBDC advising communityResearch, analysis, educational resources U.S. small businessesCritical business information UTSA communityExperiential learning and Tier One synergies 6125 SBDCNet has completed more than 48,300 Research Requests. Each Research Request typically includes 5 to 7 research units. In total, SBDCNet has placed over 250,000 “big business research studies” in the hands of small business owners.

3. SBDCNet Delivers Net Positive Fiscal Impacts 3 6,125 Completed Requests (FY2010 ) 8,575 More SBDC Clients Served 1 97,540 Unique Website Visitors Driving Job Creation by "Putting Big Business Tools in the Hands of Small Business" SBDCNet Key Performance Indicators, FY2010 1 More SBDC Clients Served calculation: Each research request completed by SBDCNet saves 7 counselor work hours (based on survey data), which is multiplied by the current period’s total completed research requests to yield a Total Number of Saved Counselor Work Hours. Total Number of Saved Counselor Work Hours is then divided by 5.5 hours, to yield the More SBDC Clients Served estimate. (Survey data shows an Average Counselor Time Commitment of 5.5 hours per long-term client (most likely to complete SBDC process).

4. SBDCNet Supports Small Businesses Across America 4 SBDCNet Research Requests by State, FY2010 To highlight the operational reach of SBDCNet, this chart only depicts the 4,601 research requests coming from outside the Southwest Texas Border region. SBDCNet completed an additional 1,524 research requests for the SWTB region in FY10.

5. SBDCNet Conducts Business Research on Many Industries 5 We use an integrated technology system to fulfill these requests, including online submission forms, email notification systems, SBDC counselor research accounts, proprietary and public online databases, customized content management systems, and Geographic Information Systems.

6. SBDCNet Conducts Business Research on Many Industries… 6 We use many technologies to process each request, including online submission forms and email, proprietary and public online databases, customized Content Management Systems (BARNI), and Geographic Information Systems. …to Services… From Manufacturing……to High-Tech… …to Mining… …to Medical and more!…to Food… We use online submission forms, email notification systems, secure SBDC counselor accounts, proprietary and public online databases, customized content management systems, and geographic information systems. DO NOT DELETE This Slide – Has Original Graphics to Make Image Pictures For “Same” Slide in this Presentation. Just Keep Hidden.

7. SBDCNet Delivers Fast Turnaround 7 SBDCNet’s backoffice system – “BARNI” – receives, tracks and enables fast processing of over 30,000 research units in a typical year.

8. African Café Competitors 1-, 3-, and 5-mile ring-study from Redacted NW, WASHINGTON, DC 20001: Legend Subject Site Radius Big City Ctr Medium City Ctr Small City Ctr Prim. Hwy Secd. Hwy Maj. Rds Local Roads Water Bodies Airports Parks Landmarks Place Areas State Bndry Business Points NAICS 722211 Source: Applied Geographic Solutions © 2010 DemographicsNow is brought to you by SRC, LLC. © 2010 All Rights Reserved Date: 01/05/10 SBDCNet Can Deliver Highly Detailed GIS Studies 8 Currently, 35% – 40% of all Research Requests include a GIS component.

9. SBDCNet Embraces Innovation Use technology for accessibility and delivery – BARNI – proprietary online research request system – Expanding web presence www.sbdcnet.org www.sbdctech.org www.sbdcnet.ning.comwww.sbdcnet.orgwww.sbdctech.orgwww.sbdcnet.ning.com 9 Employ highly trained, scalable research teams – Diverse educational and industry backgrounds

10. SBDCNet Is a Successful Partnership Model Fulfill critical need 48,300+ research requests to date Deliver high ROI 200+ % annual ROI to SBA Supports job generation, tax base expansion nationwide Contribute to UTSA Tier One journey Federal and state funding contributions Experiential student learning 10

11. SBDCNet Demand Remains Very Strong

12. Daily Request Count: October 11, 2010 Request Count for October 8, 2010: Received: 40Completed: 23 Research Queue Snapshot: Requests in Queue: 304 Estimated Turnaround: 9 Business Days Received Completed 1926 155 SBDCNet Monthly Production October

13. SBDCNet Monthly Production, FY10 vs. FY09

14. SBDCNet Production, FY10 14 6,125 Research Requests Completed YTD