1. Taylor Trayner

2. Definition  Set of business processes developed in an organization to create, store, transfer, and apply knowledge  Knowledge is a firm asset  Carries different forms- tacit versus explicit  Specific location  Situational- know when to apply procedure

3. VALUE CHAIN Knowledge acquisition Knowledge storage Knowledge dissemination Knowledge application

4. ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS  Efforts made by the firm to “collect, store, distribute, and apply digital content and knowledge”  Capabilities include searching the Internet for information and finding employee expertise  Examples- collaboration tools (e-mail, blogs) and learning management systems

5. KNOWLEDGE WORK SYSTEMS TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS  More specialized than enterprise-wide systems  Built for engineers and scientists responsible for discovering and creating new knowledge for a company  Examples- computer-aided design and virtual reality systems

6. INTELLIGENT TECHNIQUES TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS  Includes a diverse array of information  Techniques focus on different objectives such as discovering knowledge, distilling knowledge for computer programs, and ascertaining solutions to issues  Examples- genetic algorithms, fuzzy logic, and case-based reasoning

7. CHALLENGES ASSOCIATED WITH IMPLEMENTATION  High costs as a result of the systems’ requirement of sufficient computing power For both hardware and software needs  Cultural issues Concern with offering personal knowledge  Technological issues Security of databases

8. KNOWLEDGE WORKERS General ImportanceSpecific Benefits  Create knowledge  Ensure information is secure  Keep the organization current in knowledge as it develops in external world  Act as change agents- assess and promote projects  Informed of current external world knowledge to create designs based on it  Stay informed on current social thought and modern art

9. GATHER AND DISSEMINATE UNDOCUMENTED KNOWLEDGE Gathering KnowledgeDisseminating Knowledge  Identify expert with valuable knowledge and determine willingness to disclose information  Use existing resources  Customer feedback  Gather depending on a certain skill  Collaboration technologies Shared documents Social networks Wikis  Office systems Company portals E-mail

10. SUMMARY Implement knowledge work systems in order to create new information and maintain current knowledge Enhance visuals involved with three-dimensional and interactive visualization Increase your firm’s ability to learn from its environment, incorporate knowledge into business processes, and store professionals’ knowledge so that it can be acquired by company for future use