1. What is voice over IP The future of Voice over IP How Voice over IP will affect 911 calls How Voice over IP can be used to assist the 911 Dispatch Centers

2. Originates in IP over a Broadband Connection Unique CPE (adapter or IP phone) This CPE is essentially the same as “cordless phone” technology in that if power goes out, so does phone; phone can be physically moved at the whim/will of the customer Nomadic Anywhere you can get a high speed Internet connection. Provides integrated capabilities and features that allows the end user to manage personal communications dynamically. Rich features and functionality Follow me Distinctive ring Voice mail over the internet Selective call answer/selective call forward Voice over Internet Protocol. A technology for transmitting ordinary telephone calls over the Internet using packet-linked routes. Also called IP telephony What is voice over IP At its core, VoIP service is the 100-year voice product delivered over a new technology that enables lower price points and advanced features.

3. PSTN IP NETWORK POTS Phone PSTN/IP Trunking Gateway IP/PSTN Trunking Gateway Work Station Basic Voice over Internet Protocol (VoIP) Architecture POTS Phone PSTN IP Phone IP Phone IP Phone IP Router Circuit-switched TDM Circuit-switched TDM Packet-switched network POTS Phone POTS Phone Private Branch Exchange (PBX) POTS Phone What is voice over IP

4. The Future of Voice over IP Over 30 Million subscribers in the U.S. will use VoIP by the end of the decade. Voice will be the smallest piece of the pie Bandwidth to provide music, video and always on services Micro-mobile solutions as phones and PDAs WI-FI enabled cities will accelerate market adoption Merged

5. Fundamental and significant change in the communications industry is driving the need for Public Safety solutions that accommodate the many new ways that emergency services can be requested and the response provided. Basic 911A direct connection between a dial tone office and the PSAP Enhanced 911Calls are routed based on location and calling party information is displayed (ALI) Wireless 911 Phase 0Calls are directed to a 10 digit administrative number at the PSAP Phase ICalls are routed based on the cell site (Antenna) location Phase IICalls are routed based on the callers location (XY) VoIP (Voice over the Internet Protocol) I1Calls are directed to a 10 digit administrative number at the PSAP I2Calls are routed based on the callers location (XY) over TDM I3 Calls are routed based on the callers location (XY) over VoIP Telematics, ACNOnStar, Automatic Crash Notification Text DevicesInstant messaging to the PSAP PDAs, Blackberry Satellite Phones AirPhone Medical devices Video Available On the horizon How Voice over IP will affect 911 calls

6. FCC tentatively concluded that IP-enabled services, including VoIP, are Title I, information/enhanced services, and not Title II telecommunications services Deals with the an entire spectrum of legal/regulatory issues –Carrier Compensation – payment of reciprocal compensation and access charges –CALEA –Universal Service Fund –Disability Access –911 Because of increasing public concern about 911 access by VoIP end users, the FCC culled out 911 from the broader proceeding and issued its order “Interconnected VoIP” providers have the capability to originate calls onto PSTN and terminate calls through the PSTN Applies to VoIP services in the US and its territories, whether “fixed” (by physical limitations or contractual provisions) or mobile (whether “limited mobility,” i.e., within a rate center or a SR area, or full mobility, In those cases where there is interconnection, and a SR, VoIP providers may not send calls to administrative lines (unlike aspects of Qwest’s C-VoIP current offering) Requires “interconnected VoIP providers” to provide E911 information – call back information and location – to the “appropriate” PSAP - November 28,2005 How Voice over IP will affect 911 calls

7. Service Order SO Updates Extract Voice Data PSAP (Public Safety Answering Point) Data Base Landline Environment Selective Router ooooooooo oooooo ooooo ooooooooo oooooo ANI ALI Voice + ANI ALI Automatic Location Identification Voice + ANI Voice + ANI End Office Traditional 911 is dependent on the telephone number and the service address being native to the selective router footprint 911 is dialed 1 The CPE at the PSAP split the voice and the ANI. The voice is sent to the handset. The ANI is sent to retrieve the ALI 5 The 911 Selective Router uses the ANI to determine the PSAP to route the call 4 The end office recognizes the digits 911 and switches the call to the 911 selective Router 3 The callers voice and telephone number (ANI) are sent to the end office 2 The ALI will look up and return the name and address information associated with the ANI 6 SOP SOI Service Order Input Up to72 hours to update Service order activity is extracted each night and is transmitted for 911 processing and inclusion in ALI ~

8. Service Order SO Updates Extract Data Base PS/ALI Environment Selective Router ooooooooo oooooo ooooo ooooooooo oooooo ANI ALI Voice + ANI ALI Automatic Location Identification Voice + ANI Voice + ANI End Office PS/ALI is based on a Traditional 911 architecture. 911 is dialed 1 The CPE at the PSAP split the voice and the ANI. The voice is sent to the handset. The ANI is sent to retrieve the ALI 5 The 911 Selective Router uses the ANI to determine the PSAP to route the call 4 The PBX recognizes the digits 911 and switches the call to the 911 selective Router 3 The callers voice and telephone number (ANI) are sent to the PBX 2 The ALI will look up and return the name and address information associated with the ANI 6 SOP SOI Service Order Input Up to 72 hours to update Service order activity is extracted each night and is transmitted for 911 processing and inclusion in ALI ~ PBX Voice Data PSAP (Public Safety Answering Point)

9. Service Order SO Updates Extract Data Base Static VoIP Selective Router ooooooooo oooooo ooooo ooooooooo oooooo ANI ALI Voice + ANI ALI Automatic Location Identification Voice + ANI End Office 911 is dialed 1 The CPE at the PSAP split the voice and the ANI. The voice is sent to the handset. The ANI is sent to retrieve the ALI 5 The 911 Selective Router uses the ANI to determine the PSAP to route the call 4 The PBX recognizes the digits 911 and switches the call to the 911 selective Router 3 The callers voice and telephone number (ANI) are sent to the PBX 2 The ALI will look up and return the name and address information associated with the ANI 6 SOP SOI Service Order Input Up to 72 hours to update Service order activity is extracted each night and is transmitted for 911 processing and inclusion in ALI ~ PBX Voice Data PSAP (Public Safety Answering Point) Gateway

10. Mobile VoIP Selective Router Voice + ANI ALI Automatic Location Identification Service Order SO Updates Extract ooooooooo oooooo ooooo ooooooooo oooooo SOP SOI Service Order Input Up to72 hours to update Data Base VPC VoIP Positioning Center 15 minutes to update pANI ANI Voice + pANI ALI Gateway pANI ALI Voice + pANI Voice Data PSAP (Public Safety Answering Point) VoIP 911 is dependent on pANIs and the service address being native to the selective router footprint 911 is dialed 1 The VoIP platform queries for the routing instruction and the pANI (AKA ESQK) 2 The VPC returns a pANI 3 The VPC extracts the customer name address and call back information associates with the pANI 3a The ALI will look up the pANI and “steer” to the VPC for the for the customer name address and call back information to return 7 4 The VoIP gateway converts IP to TDM and send the voice and pANI to the Selective Router The 911 Selective Router uses the pANI to determine the PSAP to route the call 5 The CPE at the PSAP split the voice and the pANI. The voice is sent to the handset. The pANI is sent to retrieve the ALI 6

11. 911 Selective Router PSAP Emergency Service Gateway Internet VoIP Router Internet NYC VoIP 911 In NYC Verizon and Intrado established a gateway connected to the 911 Selective Routers with dedicated facilities. The VoIP provider simply routes 911 calls over the internet to the Emergency Services Gateway. Dedicate Facility

12. 911 Selective Router PSAP Emergency Service Gateway Internet VoIP Router Internet VoIP Router Internet VoIP Router This also sets the stage for the next generation of 911, bypassing the selective routers and delivering the 911 call via IP Dedicate Facility Internet How Voice over IP can assist

13. 911 Selective Router PSAP Emergency Service Gateway Internet VoIP Router Value add service and hosted applications are enabled Dedicate Facility Internet ALI DB NCIC CAD GIS/MAP ALI SUP END OFFICE How Voice over IP can assist

14. Questions