1. CO 2 NEUTRAL DELIVERY BY THE AUSTRIAN POST Daniel-Sebastian Mühlbach Robin Krutak Florence, 8. May 2014

2. 2 E-MOBILITY IN AUSTRIA: PIONEERS FROM 1899 UNTIL TODAY E-Mobility in Tourism 1998 BEL 2500 Bergmann e-Truck Post 1950 – 1983 Austro Daimler-Tudor e-Truck Austrian Post 1913 eThink, iMieV, Tesla R 2009 CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014 e-mobility Post light-duty e-vehicles 2012 Lohner-Porsche e-Phaeton wheel-axle motors 1899

3. 3 CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014 100 YEARS OF ELECTRIC MOBILITY AT THE AUSTRIAN POST

4. 4 CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014 8 pilot regions for electric mobility: 100% electricity from renewable energy not only e-cars, also e-scooters and pedelecs in combination with public transport www.e-connected.at PILOT REGIONS FOR E-MOBILITY

5. 5 Trends in the postal- & logistics market Internationalization of trade flows Prolonged internet boom Market liberalization Substitution of letters by e-Mail Growing demands of customers Green logistics TRENDS AND CUSTOMER NEEDS: OPPORTUNITIES AND CHALLENGES CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

6. 6 Text 1bn letters POSTAL DELIVERY IN AUSTRIA 630m adressed advertising mails 70m parcels 730m Print and regional media 3,3bn unadressed advertising mails 6 POSTAL PERFORMANCE DATA CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

7. 7 Total of 9,000 vehicles (incl. Bicycles) 14 Mio liter of fuel 150 Mio kWh energy consumption thereof 7,000 Cars/trucks 1.1 Mio m 2 building area 7 CONSUMPTION OF RESOURCES CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

8. 8 Buildings Fleet CO 2 -Volumes in tonnes per year 97,100 96,700 87,100 78,500 70,800 CONTINIOUS REDUCTION OF CO 2 -EMISSIONS CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014 -28%

9. 9 Austrian Post delivers each…  letter,  parcel,  advertising mail,  and magazine …in a CO 2 neutral manner since 2011. PIONEER IN GREEN LOGISTICS CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

10. 10 Avoid emissions and increase efficiency Alternative forms of energy Compensation 12 3  Monitoring of enery consumption  Modern vehicle fleet  E-Mobility  Renewable Energy  Domestic and  International climate protection projects HOW IT WORKS CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

11. 11 E-MOBILITY FLEET CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

12. 12  2011 model  Motor 250 W  Vmax 25 km/h  Sufficient range (20 km)  Lightweight and easy to manoeuvre  Brakes had to be retrofitted E-Bike Puch La Poste  2008 – 2010 models  Motor 250 W  Vmax 25 km/h  Good range (up to 50km)  Robust and stable E-Bike MIFA pedelec E-BIKES IN THE FLEET CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

13. 13 DISTRIBUTION OF E-BIKES 4 51 2 65 46 47 124 23 74 436 E-Bikes Downtown and suburban 25 km 60 kg 789 Bikes in total CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

14. 14 LESSONS LEARNED Occupational risks: –Speed and slow down under rainy conditions –Substitution during bad weather (ice and snow) Measures taken: –Adaptation of equipment, i.e. better breaks –Awareness raising and driver trainings CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

15. 15 LESSONS LEARNED Maintenance: –Two month control and repair cycle –On site troubleshooting Monitoring: –Amount of work-related accidents –Amount of absence days –Accident categories CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

16. 16 Logistics center Vienna: 882 kWp Logistics center Allhaming: 496 kWp PHOTOVOLTAIC SYSTEMS Green Electricity since 2012 CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

17. 17 „GREEN“ MAIL DELIVERY IN VIENNA UNTIL 2016 2013 10 18 19 1 2 4 5 11 21 15 16 17 6 7 8 9 20 22 3 12 13 14 23 2014 2015 2016 CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

18. 18 RESULTS Outcome –1.300 E-Vehicles in 2016 –Reduction of fuel consumption –Reduction of CO 2 -emissions –Reduction of NO X -, dust-emissions and noise-immissions Impact –Role model –Awareness raising among customers and employees CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

19. 19 CONTACT Daniel Sebastian Mühlbach Austrian Post daniel-sebastian.muehlbach@post.at Robin Krutak Austrian Energy Agency, Vienna robin.krutak@energyagency.at CO 2 NEUTRAL DELIVERY ID-S MÜHLBACHR KRUTAK IFlorence, 08.05.2014

20. CSR- / NACHHALTIGKEITSPROGRAMM I INVESTOR RELATIONS & CORPORATE GOVERNANCE I November 2012