1. Copyright © Tekes “Innovations in social and healthcare services” Tekes programme 2012-2015

2. Social and healthcare in Finland – some key facts Social and healthcare services are mainly financed by taxation A major social and healthcare service structure reform is under preparation Healthcare expenditure was about €16.0 billion or 8.9% of GDP (2010) ~ 396 000 people are employed in the social and healthcare sector and ~27% of them work in private sector (2011) ~ 22 000 place of businesses in private sector (80% < 10 employees) (2011) A major challenge is ageing of population! Source: the Ministry of Social Affairs and Health and the Ministry of Employment and the Economy

3. Innovations in social and healthcare services - Tekes programme Launched in 2008 – revised policies in 2012–2015 The vision of the programme is to renew health and social services and increase business opportunities through innovative activities The main goals of the programme are: effective, customer-oriented health and social services more extensive preventive actions diversified partnership and cooperation

4. Programme funding Funding aims at encouragement towards growth and renewal Total budget is approx. €100 million in 2012–2015, of which the share of Tekes funding is approx. €50 million Public organizations (eg municipalities, hospitals), private parties and NGOs can apply for funding any time during the course of the programme. A targeted call (€6 million) for public research organizations was launched in 2013 and 12 selected projects out of 72 proposals start in Jan-Feb 2014 Other small targeted calls may be launched in future (eg. joint international calls)

5. Other programme services Visits (next: Health 2.0 Conference 2014 and other similar events in USA and Europe) Seminars and networking events Newsletters and other publications Programme web site contains all the essential information http://www.tekes.fi/en/healthcare

6. Copyright © Tekes SOTE ideas and good practices from Innokylä Idea The Innokylä online service gathers together development work, innovation, training and practices in the field of social and health care from different parts of Finland to be accessed from one address. At the same time it functions as an open source for project information as well as a development and learning tool for social and health care professionals, decision-makers and investors. Impact Innokylä has helped many municipalities improve their social and health care services, given development ideas for new practices, improved the welfare of inhabitants, enhanced the use of resources and created cost savings. The Innokylä service has more than 2,000 registered users and almost a thousand different descriptions of practices and applications. Tekes role Tekes Innovations in Social and Healthcare Services programme has funded some of Innokylä's establishment costs. www.innokylä.fi The Association of Finnish Local and Regional Authorities, THL, SOSTE

7. The national growth database became a screening tool Pohjois-Savo hospital district municipal federation Idea To build a new national growth database and improve the screening of children's growth in basic health care. Impact During the project, the Kasvuseula service concept and software package were created, the purpose of which is to collect and analyse children's growth information and alert in good time of any anomalies. Tekes role This internationally unique project that was piloted in Espoo has received funding from Tekes Innovations in Social and Healthcare Services programme.

8. Long-term care insurance provides more security for the elderly Research Institute of the Finnish Economy ETLA Idea The purpose of the study was to survey the long-term care risks of the elderly as well as to introduce individual long-term care insurance to the Finnish market. Impact The study highlighted the increasing challenges in funding the long-term care system and the possibilities of supplementing the public care system with individual long-term care insurance. However, these insurance payments should not cause increases to the public service's customer payments. Additionally, municipalities should give out reliable information on the availability, level and price of services in the future. Tekes role The research project was funded through Tekes Innovations in Social and Healthcare Services programme.

9. Joy of life and customer-orientation in elderly care Savonia University of Applied Sciences Idea To create new, more customer-oriented practices in the institutional and home care of the elderly through service design. Impact The PALMU project brought out many simple but innovative ways to improve the everyday life of the elderly suffering from memory disorders as well as to increase their autonomy. Tekes role The project was funded through Tekes Innovations in Social and Healthcare Services programme.

10. Smartphones to help in young people's eating disorders Etelä-Pohjanmaa hospital district Idea To develop a new kind of flexible care messaging service utilising communications technology for the use of the eating disorder unit. Impact The care messaging service improves the everyday life of patients and their families. Communication with care personnel is flexible and timely. Some polyclinic visits can also be replaced with remote and video connections, which saves time and money. Tekes role The Neuvokas II project was funded through Tekes Innovations in Social and Healthcare Services programme.

11. The City of Helsinki utilises Idealinko models City of Helsinki Health Centre, Department of Social Services and Health Care, Education Department, Sports Department and Personnel Centre, Forum Virium Helsinki, Medixine, Logica, Tieto, Palmia and VTT Idea The development of the Idealinko service, where inhabitants from four different parts of the city together with City of Helsinki employees came up with solutions to improve their own services. Impact The principles of Idealinko are utilised in for example Helsinki's internal idea and innovation system. The model is currently being developed within the Education Department to suit the needs of schools. Tekes role The project was funded through Tekes Innovations in Social and Healthcare Services programme.

12. Mental health and substance abuse services to move under the same roof Idea A customer-oriented service chain was built for mental health and substance abuse work and rehabilitation, surpassing the traditional separation of management and organisation. At the same time all central services were moved into one address. Impact During the Kimpale project, treatment and rehabilitation were developed towards a more customer-oriented direction, which improves the service level, increases the efficiency of operations and produces cost savings. Tekes role The project was funded through Tekes Innovations in Social and Healthcare Services programme. Tekes was also an important sparring partner during the project's design and implementation phases. Pohjanmaa region centre for substance abuse prevention, City of Kokkola social and health care service, Ventuskartano ry and Keski-Pohjanmaan kokemustutkijat ry.

13. New ways to help the long-term homeless Idea To create a "Housing First" model for the social and health care services for the homeless. The processes include planning innovations, developing concepts, implementing service models and distribution. Impact The four largest cities in Finland created common methods and models that can be used to prevent social exclusion. The "Irti asunnottomuudesta" (rid of homelessness) online manual was produced, and it can be used by all professionals. Gained models for preventing evictions and new ways to support housing and rehabilitation. Online manual remains available for professionals. Tekes role The project was funded through Tekes Innovations in Social and Healthcare Services programme. The project application was used as a framework for planning, and it required a structured working method, which was essential for getting successful results. Helsinki, Espoo, Vantaa, Tampere, Helsinki Deaconess Institute and Y-Foundation

14. Child placements reduced in Raisio Idea Improved working methods by studying leadership practices. Improved child welfare through new working methods. New working methods were developed in co-operation with companies based on the initial survey. Impact After the initial survey, companies co-operated in creating a screening tool for online analysis of young people's health and welfare. Through new working methods, the co-operation between fields of management was improved so that the number of child placements outside the home was reduced by a third. Tekes role The initial survey project was funded through Tekes Innovations in Social and Healthcare Services programme. Based on the co-operation created through the survey, Activity Stones developed its own business idea, which is currently in operation. City of Raisio, family services in co-operation with Activity Stones Oy

15. Support for personal assistance employers Idea Supporting seriously disabled persons in employer tasks when the person hires an assistant. Giving support so that the different fields of management work in co-operation. Impact The support needed by a new employer was mapped comprehensively, and experiences are still used in the personal support centre's business plan. Tekes role The project was funded through Tekes Innovations in Social and Healthcare Services programme. www.eskoo.fi Eskoo centre for personal assistance (Eskoo Joint Municipal Authority for Social Services)

16. Thank you! http://www.tekes.fi/en/healthcare/ Programme Manager: Raimo Pakkanen, Tekes tel. +358 2950 55829, raimo.pakkanen[at]tekes.fi Programme Coordinator: Kenneth Sandström, Nordic Healthcare Group tel. +358 40 847 7291, kenneth.sandstrom[at]nhg.fi