1. Focus Group 2 Network Reliability
PJ Aduskevicz, AT&T
Ross Callon, Juniper
Wayne Hall, Comcast

2. Focus Group Membership
PJ Aduskevicz, AT&T
Ken Buckley, Federal Reserve Board
Ross Callon, Juniper
Rick Canaday, AT&T
Kevin Cavanagh, AT&T Wireless
Wayne Chiles, Verizon
Joe Craig, Qwest
Victor Devito, AT&T
Sean Donelan, SBC
Bernie Farrell, NCS
David Fears, Cox Communications
Lee Fitzsimmons, Nextel
Brian Goemmer, Western Wireless
Garnet Goins, Nextel
Jeff Goldthorp, FCC
Chris Gunner, Avici Systems
Wayne Hall, Comcast
Bruce Harrod, C&W
John Healy, FCC
Dean Henderson, Nortel Networks
Bob Holley, Cisco
Bruce Johnson, Verisign
Rick Kemper, CTIA
Bill Klein, ATIS
Bernie Ku, WorldCom
Greg Larson, Exodus/CWUSA
Mike Lecocke, SBC
Chris MacFarland, Allegiance
Spilios Makris, Telcordia
Archie McCain, BellSouth
Dave McDysan, WorldCom
Brian Micene, AT&T Wireless
Denny Miller, Nortel
Erick Mogelgaard, Cox
Chris Oberg, Verizon Wireless
Bonnie Petti, Verizon Wireless
Tom Purcell, Nextel
Karl Rauscher, Lucent
Arthur Reilly, Cisco Systems
Ira Richer, The Telesis Group
Jim Runyon, Lucent
Andy Scott, NCTA
Don Smith, NCS
Ron Stear, C&W
Sandy Stephens, Focal
Jeff Swinton, Conexion Corp.
Whitey Thayer, FCC
Robert Vogel, PanAmSat Corp.
Doug Williams, Comcast Cable

3. Focus Group Mission Statement
Define reliability measurements (units) for commercial communications networks (i.e., wireline and wireless transport networks, including satellite and cable) and for the Internet by March 22, 2003.
Define reasonable, measurable customer-affecting outage reporting thresholds for commercial communications networks (i.e., wireline and wireless transport networks, including satellite and cable) and for the Internet by March 22, 2003.
Conduct voluntary outage reporting trial, collect data, analyze results, and report on the validity, usefulness, and timeliness of the process and information obtained, and make recommendations for improvement.
Based on trial results (including information on services affected by an outage), evaluate and report on the reliability of public communications network services in the United States.
Should the Commission initiate an inquiry or rulemaking with respect to any of the above-mentioned issues, the Focus Group will provide input to the NRIC, which may make formal recommendations as a part of such proceeding(s).
Evaluate, and report on, the reliability of public telecommunications network services in the United States.

4. Measurements and Thresholds Teams
Leader
Cable
Wayne Hall
Wireless
Dean Henderson
Internet
Ross Callon (data) /
Dean Henderson (voice)
Wireline
Wayne Chiles /
PJ Aduskevicz

6. Voluntary Trial Confidentiality
Process Flow protects confidentiality and security concerns of the source data
Outage reports will be handed off to the NCC
The NCC has earned the trust of the industry in protecting proprietary information
Company Proprietary marking on submitted outage reports
Only scrubbed data will be handed off to team for analysis
Non-Disclosure Agreement

7. Voluntary Trial Implementation
Cable, Wireless, and Internet Service Providers
Data Collection from January 1, 2003 through December 31, 2003
Initial and Final Report Templates with Field Descriptions Provided

8. Internet/IP Service Provider DNS XYZ Corp RADIUS DHCP PSTN DSL
Wireless
Cable
Dial-Up
Core Backbone
Inter-Domain
Routers
PSTN
Distribution
Service Aggregation

9. Outage Reporting Units and Thresholds
Technology
Unit
Threshold
% Market Represented
Positive Reporting
Cable
Cable Modem
> 30,000 Customers
> 30 Minutes
64%
YES
Wireless
Blocked Calls
> 90,000 Blocked Calls
82%
Internet
Cable Access
DSL Access
Satellite Access
Wireless Access
Dial-Up
Household
Devices
Modem Port
52%

10. Wireline Measurements and Thresholds
Charter: “The Committee will prepare and provide recommended requirements for network reliability and network reliability measurements for wireline … networks”
Review is scheduled to start January of 2003 (Possible recommended Guidelines for current requirements, Changes to current requirements, “Fresh Look”)
Fire Reporting
Overall look at the rules

11. Network Reliability Steering Committee
NRSC
Third Quarter Report

12. Reliability Reporting – NRSC 3Q02 Report FCC Reportable Service Outages (by number of events)
Total outages were at the lowest level (126) of any four consecutive quarters since the start of the Baseline Period.

13. Reliability Reporting – NRSC 3Q02 Report FCC Reportable Service Outages (by outage index)
The aggregate outage index was at the lowest level (1315) of any four consecutive quarters since the start of the Baseline Period.

14. Reliability Reporting – NRSC 3Q02 Report
Analysis of the outages for 3Q02 indicates:
Total outages were at the lowest level (126) of any four consecutive quarters since the start of the Baseline Period.
The aggregated outage index was at the lowest level (1315) of any four consecutive quarters since the start of the Baseline Period.
Based upon analysis of all outages reported from 1Q93 through 3Q02, the NRSC notes that:
There is an increasing trend in the number of CO Power and CCS outages.
There is an increasing trend in the frequency and aggregated outage index of Procedural Errors as the root cause of outages.
There is a decreasing trend in the number of Local Switch outages.

15. Reliability Reporting – NRSC Reports
The NRSC urges all service providers and equipment vendors to review all best practices for application in their operations.
These Best Practices may be found at:

16. Back Up

17. Voluntary Trial Process Definitions
Service Provider – Companies who provide Wireless, Satellite, Cable, Internet and Wireline Services
NCS/NCC (National Communication System/National Coordinating Center) - Joint industry-government organization and mechanism by which the federal government and telecommunications industry respond to national security and emergency preparedness (NS/EP) telecommunications service requirements.
Focus Group 2 – A subcommittee of the NRIC VI Network comprised of representatives of industry associations, consultants, and providers for wireline and non-wireline services and equipment.
NRIC VI – A federal advisory committee that is chartered to evaluate and report on the reliability of public telecomm network services in the US including the reliability of packet switched networks.

18. Outage Report Data Criteria

19. Internet Measurements and Thresholds
Type of Internet Access
Customer Definition
Comments
Cable
Household
Whether or not actively using it at the time of the incident
DSL
Satellite
Wireless
Devices
Historical trends will be used
Dial-Up
Modem Port

20. Reliability Reporting – NRSC 3Q02 Report Incidents by Failure Category (CO Power)
There is an increasing trend in
the number of CO Power outages.

21. Reliability Reporting – NRSC 3Q02 Report Incidents by Failure Category (Common Channel Signaling)
There is an increasing trend in
the number of CCS outages.

22. Reliability Reporting – NRSC 3Q02 Report Procedural Error Attributed Outages (by number of events)
There is an increasing trend in the frequency of
Procedural Errors as the root cause of outages.

23. Reliability Reporting – NRSC 3Q02 Report Procedural Error Attributed Outages (by outage index)
There is an increasing trend in the aggregated outage
index of Procedural Errors as the root cause of outages.

24. Reliability Reporting – NRSC 3Q02 Report Incidents by Failure Category (Local Switch)
There is a decreasing trend in the
number of Local Switch outages.