1. WORKING GROUP 4A BEST PRACTICES FOR RELIABLE 9-1-1 AND E9-1-1 FINAL REPORT CRAIG W. DONALDSON, SENIOR VICE PRESIDENT REGULATORY AND GOVERNMENT AFFAIRS, REGULATORY COUNSEL, INTRADO INC. OCTOBER 7, 2010 Communications Security, Reliability and Interoperability Council (CSRIC)

2. Working Group 4A Objective To investigate, identify, and compile currently available industry standards and best practices concerning the implementation of 9-1-1 and E9-1-1 for interconnected VoIP services Identify gaps that need to be addressed and identify the appropriate Working Groups to address the gaps

3. Background The catalyst for the work done by Working Group 4A was language included in Section 101 of the New and Emerging Technologies 911 Improvement Act (codified at 47 U.S.C. § 615a-1(h)), requiring the FCC to develop several best practices related to the implementation of IP-enabled voice service providers. The statute identifies the following six areas for the development of best practices:  Defining geographic coverage areas for public safety answering points  Defining network diversity requirements for delivery of IP-enabled 9–1–1 and enhanced 9-1-1 calls  Call-handling in the event of call overflow or network outages  Public safety answering point certification and testing requirements  Validation procedures for inputting and updating location information in relevant databases  The format for delivering address information to public safety answering points

4. Scope of Inquiry Each of these subject areas was examined according to the following outline:  Standards  Best Practices  Related Documentation  Gaps  Recommendations

5. Report Findings Please see the report for full details on each of these topic areas, including identified gaps and Working Group recommendations: Defining Geographic Coverage Areas for Public Safety Answering Points Defining Network Diversity Requirements for Delivery of IP-enabled 9-1-1 and Enhanced 9-1-1 Calls Call-handling in the Event of Call Overflow or Network Outages Public Safety Answering Point Certification and Testing Requirements Validation Procedures for Inputting and Updating Location Information in Relevant Databases Format for Delivering Address Information to Public Safety Answering Points

6. Other Identified Gaps In addition to the six areas identified in the statute, governing much of the work of 4A, other gaps were identified, these include: Routing and Network Reliability Areas Needing Attention  Emergency Services Query Key (ESQK) Provisioned List  10-digit PSAP Backup Numbers  (Emergency Services Gateway ) ESGW Provisioning  Voice Service Provider (VSP) Mobile Application providers routing on x-y  VSP Nomadic backup routing Data and Service Reliability Areas in Need of Attention  VSP (IP/VRS) caller data

7. Contact Information Brian Fontes, Ph.D. CEO, National Emergency Number Association 800.332.3911 bfontes@nena.org

8. Contact Information Charles P. Musgrove Principal Member, Technical Staff, Core & Government/Regulatory Standards, AT&T Mobility Services 702.528.4538 peter.musgrove@att.com

9. CSRIC 4A Working Group Participants Ann Marie Cederberg, Qwest Bob Moseley, Grand Lodge of the Fraternal Order of Police Christian Militeau, Intrado Craig Donaldson, Intrado Danny Lovett, CMPD Donna Pena, CA 911 Emergency Comm Office Doug Jones, Verizon Gerard (Jerry) Theuns, Motorola Greg Riddle, APCO Intl. - 1st VP Greg Schumacher, Sprint James Byrd, DC OUC John Garner, AT&T John Merklinger, City of Rochester Randy Hughes, OCIO ‐ IA Rick Kemper, CTIA Rick Krock, Alcatel Lucent Roger Hixson, NENA Steve Barclay, ATIS Steve O’Conor, West Palm Beach, FL Police Dept Tim Hogle, Sprint Nextel Tom Breen, AT&T Anand Akundi, Telcordia Brian Fontes, NENA Peter Musgrove, AT&T Jerome Stanashine, FCC