1. 2015-8-28 Chen Zhaochao

2. 2015-8-28 Chen Zhaochao

3. 2015-8-28 Chen Zhaochao

4. 2015-8-28 Chen Zhaochao

5. 2015-8-28 Chen Zhaochao

6. BURJ AL ARAB ( 帆船酒店 / 柏瓷酒店 ) Burj Al Arab, the tallest, most luxurious hotel in the world, is a symbol of Dubai(UAE) and its accomplishments. 2015-8-28 Chen Zhaochao

7. Unit 2 At the Hotel Whitney 张雯娟

8. Garden Hotel White Swan Hotel Guangzhou International Hotel They are five-star hotels. Can you tell me some famous hotels you know in Guangzhou?

9. Warm-up Practice 1.double room 2.reception 3.to book/reserve a room 4.to check in 5.to check out 6.a wake-up call 7.laundry 8.European-style suite 9.entertainment facilities 10.star-rated hotel

10. Model Dialogues Dialogue 1: Making a reservation in a hotelMaking a reservation in a hotel Dialogue 2: Checking inChecking in Dialogue 3: Asking for the room service Dialogue 4: Checking out

11. Names of Hotel ’ s Departments 酒店部门名称 reception/front desk 接待处 / 前台 Business center 商务中心 Cashier ’ s 前台收银 The paradise sauna 丽池芬兰浴 Lobby 大堂 Music bar 音乐吧 Beauty salon 美容中心 The night club 夜总会 Food and beverage Reservation desk 餐饮预定台 Room service 送餐部 Chinese restaurant 中餐厅 Western restaurant 西餐厅

12. Names of Hotel ’ s Departments 酒店部门名称 Fitness center 健康中心 Indoor swimming pool 室内泳池 Snooker room 桌球室 Card room 牌艺室 The stylist/beauty saloon 美容美发中心 Operator 总机 Executive office 行政办公室 Security department 保安部 Housekeeping department 客房部 Laundry 洗衣部

13. Making a reservation in a hotel: International Hotel. I ’ m at your service. May I reserve a single room facing the Pearl River among October 20 to 26? I wonder if I could book a single room in your hotel? When do you need the room and how long you plan to stay? Yes, we have a single room available. I ’ m terribly sorry, all our single rooms have been booked up, what about … ? What is the rate for a single room per night? …

14. Checking in: Here we are. This is a famous hotel with 24-hour service. Shall we go to the reception/front desk and check in? I ’ ve reserved a single room for 6 nights in the name of James Bond. I ’ d like to check in, now. Let me check. Yes, we have a room ready for you, Room 521. Have you got any identification? Will you sign the register, please? Your room overlooks the Pearl River. The bellboy/page will show you up. I hope you ’ ll enjoy your stay at our hotel. …

15. Asking about services: Do you provide meals/breakfast for free? I have some laundry to do. I ’ d like to have the overcoat dry-cleaned. Could you give me a wake-up call at 6 tomorrow? Yes, I ’ d be glad to. Willingly. With great pleasure. …

16. Checking out : Hello, this is James Bond in Room 521. I ’ d like to check out. Do you mind coming to the front desk to check out, sir? No, not at all. Here is your bill, … dollars altogether. Excuse me. What is this amount for? This is the charge for your … services. How would you like to pay? Before you leave, would you please return the key to the reception desk? I hope you ’ ve enjoyed your stay here. Please come again. …