1. Master-Untertitelformat bearbeiten Life cycle services Improving productivity of processes and applications Jukka Palmunen, Low voltage drives, September 10, 2010 © ABB Group August 28, 2015 | Slide 1 DOCPPLVDLCS01 - 2

2. © ABB Group August 28, 2015 | Slide 2 Challenges facing customers  Increasing demands for higher reliability  Escalating operational and capital expenditure  Rising energy prices  Pressures to improve productivity  Stricter environmental and safety regulations

3. © ABB Group August 28, 2015 | Slide 3 Higher reliability  ABB’s extensive knowledge in industrial applications and processes identifies areas with a high probability to failure  Evaluating electric drives will improve critical reliability  Based on evaluation results ABB proposes a critical reliability improvement plan

4. © ABB Group August 28, 2015 | Slide 4 Lower operational costs  At each stage of the value chain, ABB can help lower operational expenses  Technical advice ensures correct drive selection and dimensioning:  Brings maximum process efficiency and performance and lower running costs  Energy appraisal identifies drive applications with energy saving potential:  Calculations typically show 20 to 30% reduction in energy consumption  Payback in two years or less  Preventive maintenance programs significantly minimize production downtime:  Lowers operational costs

5. © ABB Group August 28, 2015 | Slide 5 Improved productivity  ABB ensures improved productivity with:  Structured preventive maintenance plan:  Built around product specific maintenance schedules  Avoiding any risk of plant or process stoppage  Tailored contracts:  Including training, technical support, preventive and/or corrective maintenance, etc.

6. © ABB Group August 28, 2015 | Slide 6 Reduced environmental impact  Energy appraisal determines applications to benefit from electric drives.  During operation and maintenance, tuning a drive maximizes energy savings.  Drives are disposed of according to local environmental regulations.

7. © ABB Group August 28, 2015 | Slide 7 Enhanced safety  Seeking advice at selection and dimensioning ensures that the right drive with correct safety features is selected.  Safety advice is available during installation and commissioning.  Throughout drive’s lifetime, services like remote monitoring help protect plant safety by rapid fault diagnosis.

8. © ABB Group August 28, 2015 | Slide 8 Extensive services throughout the value chain  ABB drive services span the entire value chain, from the first enquiry to disposal and recycling of a drive.  Throughout the value chain, ABB provides:  Training  Technical support  Customized contracts  ABB has the world’s most extensive drive sales and service network

9. © ABB Group August 28, 2015 | Slide 9  With offices in over 90 countries, ABB offers best technical advice and local support.  Selection and dimensioning  Correct drive selection and dimensioning ensures installation of the right drive for an application.  Energy appraisal  ABB can help define, where the energy saving potential is the greatest.  Free energy saving calculation tools - FanSave and PumpSave Pre-purchase

10. © ABB Group August 28, 2015 | Slide 10 Pre-purchase  Harmonic survey  Detailed harmonic surveys of currents and voltages using proprietary equipment  EMC assessment  ABB can help ensure installation complies to latest standards and regulations

11. © ABB Group August 28, 2015 | Slide 11 Order and delivery  ABB drives, spare parts and services can be purchased from over 1400 ABB offices and authorized channel partners.  Prompt deliveries from local and central stocks  In many countries, drives and spare parts are stocked locally providing high availability and often same day delivery.  ABB’s logistics network operates 24/7.  Ordering on-line  In some countries, drives and spare parts can be ordered on-line.  On-line ordering tools also provide information on products and their availability, order status and documentation.  Express delivery

12. © ABB Group August 28, 2015 | Slide 12 Installation and commissioning  All ABB drives and PC tools are designed with easy installation, commissioning and maintenance in mind.  Before and during installation, accurate advice and timely support are available.  On request, entire drive installation can be provided.  Commissioning  ABB certified engineers adjust the drive parameters to meet the precise demands of application.

13. © ABB Group August 28, 2015 | Slide 13 Operation and maintenance  Evaluation for improving critical reliability  A critical reliability evaluation looks into the electric drives of industrial processes to identify potential points of failure and provide an improvement plan.  Maintenance assessment – the basis for a long term maintenance and improvement plan  Defines ways to lower operational costs, improve productivity, reduce environmental impact and enhance safety  Helps customers budjet costs and plan future improvement projects

14. © ABB Group August 28, 2015 | Slide 14 Operation and maintenance  Optimizing operation through remote monitoring and intelligent diagnostics  Remote monitoring enables easy collection of data related to electric drives and process variables such as pressure, temperature and flow rate.  Analyzing data provides the basis for taking corrective actions.  Benefits include better process knowledge, prevention of potential failures and maximized process uptime.

15. © ABB Group August 28, 2015 | Slide 15 Operation and maintenance  A drive performs critical duties in a process or plant – failure results in lost production and revenues with safety and environmental impacts.  Most common failures are due to:  Component aging and  Operational conditions:  Varying ambient temperature  High humidity  Excessive and heavy loads

16. © ABB Group August 28, 2015 | Slide 16 Operation and maintenance  Preventive maintenance for reducing operational costs:  Reduces risk of failure  Increases lifetime of a drive  Facilitates budgeting  Maintenance schedules exist for each drive, consisting of:  Annual inspections  Component replacements

17. © ABB Group August 28, 2015 | Slide 17 Operation and maintenance  Reconditioning - giving a drive a new life  Authorized ABB drive service workshops restore ABB drives to their original condition.  Reconditioning includes:  Full inspection  Thorough cleaning  Individual component analysis and replacement  Complete testing  12-month warranty for the whole drive

18. © ABB Group August 28, 2015 | Slide 18 Operation and maintenance  Preventive maintenance kits:  Contain all genuine spare parts for performing a specific maintenance task  Number of drive specific maintenance kits varies from drive to drive and selection is different depending on drive age.  Maintenance kits are more economical to purchase compared to purchasing spare parts separately.

19. © ABB Group August 28, 2015 | Slide 19 Operation and maintenance  Corrective maintenance – extensive services on-site and off-site  On-site repair – fast turnaround  On-site repair uses latest diagnostic, repair and testing practices to maximize drive performance while minimizing production or process downtime.  All work is carried out by ABB authorized service engineers.  If required, root causes for failure are analyzed by examining the supply network and harmonic content of supply  Should repair not be feasible, an exchange unit is offered if available.  An exchange unit can be an entire reconditioned drive, drive module or any drive component.

20. © ABB Group August 28, 2015 | Slide 20 Operation and maintenance  Workshop repair – in-depth investigation  Authorized ABB drive service workshops offer component replacement, software upgrades and emergency repairs.  All work is performed by ABB certified personnel in dust-free, electrostatic discharge protected areas.  Before repair, drives are thoroughly cleaned and after repair, fully tested.  Should repair not be feasible, an exchange unit is offered, if available.  An exchange unit can be an entire reconditioned drive, drive module or any drive component.

21. © ABB Group August 28, 2015 | Slide 21 Upgrade and retrofit  Upgrades for maximized return on investments  Performance of an existing drive is enhanced by upgrading to the latest software or hardware.  Benefits of upgrading include lower maintenance costs and reduced energy consumption.

22. © ABB Group August 28, 2015 | Slide 22 Upgrade and retrofit  Retrofits – modernizing drives economically:  Modernizing old installation by reusing all relevant parts of original equipment and purchasing new where necessary.  Retrofitting is carried out during planned production shutdowns, without causing extra production downtime.  It is recommended that a drive be modernized or replaced at the end of its life cycle’s Classic phase.

23. © ABB Group August 28, 2015 | Slide 23 Replacement and recycling  Replacing a drive – world’s widest portfolio of drives available from ABB  ABB helps select an optimal replacement drive with correct features for application.  ABB recommends to modernize or replace a drive at the end of its life cycle’s Classic phase.  Recycling for a greener world  Depending on country, ABB aims to remove and dispose of any ABB or non- ABB drive in line with the local environmental regulations. Old driveNew drive

24. © ABB Group August 28, 2015 | Slide 24 Training and learning  Investment in professional training improves productivity  Throughout the value chain, ABB offers product, application and general technical training - in classrooms and over the internet:  Majority of training delivered by ABB training centers  Versatile training services offered by local ABB sales and service companies and their channel partners  Training comprises theoretical presentations and hands-on exercises.  Hundreds of course modules are available in the internet.  Benefits include:  Enhanced personnel and plant safety, reduced downtime, improved productivity and increased employee motivation

25. © ABB Group August 28, 2015 | Slide 25 Technical support  Local support with global back-up  ABB provides 24/365 technical support:  Via telephone and email  Covering all the stages of the value chain  Should further support be needed, ABB utilizes an escalation process:  Query is elevated throughout ABB up to factory R&D, until query is answered

26. © ABB Group August 28, 2015 | Slide 26 Technical support  DriveHelp – special support for global OEMs:  Handling of ABB drive warranty claims from global OEMs (Original Equipment Manufacturers)  Agreement between OEM and ABB ensures that whatever support is needed, it is available:  Only one phone number away  24/365 throughout the world  Benefits of DriveHelp:  Quick and professional problem solving  Minimized downtime  One simple, global process/procedure  Improved end customer satisfaction  Availability of fault history  Transparency of follow-up process

27. © ABB Group August 28, 2015 | Slide 27 Contracts  ABB and its channel partners can bundle individual services in one contract.  Contract can be made at any stage of value chain.  Examples of contracts are spare parts agreements and agreements on preventive or corrective maintenance.  Benefits include:  Improved cost control  Enhanced operational efficiency  Lower capital expenditure  Reduced downtime  Extended lifetime of drives

28. © ABB Group August 28, 2015 | Slide 28 Contracts  ABB drive care contract for continuous running of ABB low voltage drives:  Customer can select from various services to be included within contract.  Complete package of services includes preventive maintenance and drive repairs or replacement if drive cannot be repaired.  Drive care contract can include a guaranteed response time which ensures that an ABB authorized service engineer attends customer’s site at the agreed time.  Drive care contract aims to take away the burden of maintenance from customers, letting them focus on their core business.