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© ABB Group June 9, 2015 | Slide 1 Introduction Doing Business Online with ABB GFIS Commerce Applications
© ABB Group June 9, 2015 | Slide 2 About GFIS Application Operations ABB Group Function Application Operations offer professional operational services for group and global applications. Examples of operational services include: Functional support provided by service desk Maintenance and development Management by Applications Operations Operations Management utilizing shared infrastructure, standardized tools and processes Objective is to make application ownership, management and operations easy for the businesses Operational processes and procedures are based on de-facto standards as Information Technology Infrastructure library (ITIL, British standard institute) and Microsoft Operations Framework (MOF) Services are offered on demand and relevant services for each application are agreed upon between application owner/process owner and Application Operations, confirmed via SLA (Service Level Agreement) or OLA (Operations Level Agreement) ITIL processes Microsoft Operations Framework
© ABB Group June 9, 2015 | Slide 3 About GFIS Commerce Applications Helping ABB to increase Efficiency and improve customer enjoyed Quality while thereby creating competitive Advantage with the aim to support Profitability improvements based on proven Results. BOL - Business Online POL - Parts Online OMS - Order Management Services In scope SOX since 2006 eRepair - Repair Process (Added to Portfolio in 2009)
© ABB Group June 9, 2015 | Slide 4 Business Online - Key Business Drivers Efficiency in Bid & Proposal process RFQ from customer can be forwarded all the way to factory Quotes built up on RFQs with full tracking of history Efficiency in the ordering process Price and Order data available in quote, no re-entering of data Orders distribution to each units ERP eliminating double order entry Improve customer response time Enable LDUs and Regional Sales office to work more independent Reuse of content in the demand chain (quote, frame agreements) Increased quality of service and supply to customer No mismatch in order content, same in all instances => delivered as ordered Customer has complete insight to offering and order status through abb.com
© ABB Group June 9, 2015 | Slide 5 Business Online - Functionality Overview 24/7 Access 400,000 Products Extensive Product Search Product Images & Documentation My catalog functionality Company catalog functionality Access to ABB configurators Real-time stock availability Customer Specific Pricing Order Booking Request for Quotation Quotations handling Frame agreements Single Sign-On Purchase Order Credit Card Payment Options Emergency Order Processing Order Tracking Past Order Details Automated Email Notification Fault Analysis for Repair Orders Warranty, Repair, Exchange and Refurbished Service Orders Request for Order Change Real Time Shipment Traceability Mobile device connectivity Online approval workflow Instant Messaging
© ABB Group June 9, 2015 | Slide 6 Business Online - Architecture Implementation scenario name for standard ABB Group applications and ABB Division specific applications with customer front end Scope/Processes: Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order Management, Order Change Handling Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc. ABB Group Applications Local Units ERP (i.e. OsA Country ERPs) Division Applications BusinessOnLine Order Management System ERP SU ERP ERP PU ERP ABB Products ABB Library Product Configurator WebConfig Forwarder app Installed base
© ABB Group June 9, 2015 | Slide 7 Business Online – Metrics 2008 38.3% higher revenue compared to 2007 (371 MUSD) 10.0% lower orders compared to 2007 (32,000) 3.3% higher order lines compared to 2007 (80,000)
© ABB Group June 9, 2015 | Slide 8
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