1. Tutor 11i Solutions For Adopting Oracle Applications Barbara Batson – Education Solution Consultant Janelle Diller – Apps Delivery Consultant & Readiness Rene Rich – Learning Management Sales Consultant Missy Sieders – Apps Delivery Consultant & Readiness

2. Agenda  How Tutor fits in with a complete education solution  What Tutor & Tutor Services will do for our clients  What Tutor looks like (Tutor Demo)  What the Bundled Services options are – What are the Tutor Services? – What do you sell when? – How do you enter the information into ACON?  What the pricing structure is  Where to go for more information

3. Our Vision Securing the success of Oracle’s customers with comprehensive education solutions that increase the adoption and successful use of Oracle technology by an organization and its people.

4. Building Blocks Of A Complete Education Solution Fundamental strategy to drive learning success Enterprise Readiness Learning Approach User Transition Critical content that meets business objectives Process Documentation Custom Content Development Optimal delivery methods for integrated learning Instructor-Led Training (ILT) eLearning Options

5. Instructor-Led Training: OU Instructor-Led inClass (ILI), OU Instructor-Led Online (ILO), Custom Private Events eLearning Options: OU Online Library, OU Self-Study CD-ROM, Custom eClasses, Oracle i Learning SetUp & Workshops Oracle University Education Solutions: Service Offerings Strategy Enterprise Readiness: Readiness Roadmap, eLearning Blueprint Learning Approach: Training Needs Analysis with a Blended Learning Plan, Communication Plan, Learning Coordination, Instructor Delivery Skills User Transition: Executive Sponsorship, Manager Leadership, Communication Campaign, Performance Support Content Process Documentation: Oracle Tutor SetUp & Workshops Custom Content Development: ILT Content Development, CART eLearning Content Development, CART Workshops Delivery

6. High Yield Questions Does Your Customer Want to...  Comply with aspects of Corporate Governance legislation?  Achieve success through user acceptance of business process and technology changes?  Reduce time spent documenting implementation decisions?  Easily create and maintain all documentation and training material?  Reduce training costs (development, travel, time away)?  Regularly deploy role specific, accurate, up-to-date, procedure manuals?  Modify Oracle eBusiness Suite online help?  Provide employees documentation on an as needed basis; improve employee performance?  Train employees based on their role in the organization?  Leverage documentation and training resources across the organization?

7. Tutor and Corporate Governance  Sarbanes Oxley (US) – Financial statements must be “approved” by CFO – Documentation of business processes is critical to the legislation and approval  Internal Controls Manager (ICM) – Tutor Process flows linked to processes – Tutor Process flows create workflow structures – Tutor has added audit functionality built in  Services will depend on # of modules being implemented/documented  For more information: http://www-apps.us.oracle.com/audit http://www-apps.us.oracle.com/audit

8. Why are Tutor bundles the best opportunity for increasing sales and providing quality services? Bundles provide standards for Delivering Tutor services at a high revenue margin Determining and explaining in detail a customer’s Tutor needs Setting realistic customer expectations of Tutor tools and services Training Delivery Consultants Oracle Tutor 11 i Bundled Solutions

9. Value Propositions Builds necessary skills for process documentation and curriculum development Uses proven methodology for consistently successful results Jumpstarts the documentation and curriculum design with 1000’s of model documents Provides flexible options in building skills within large, complex, or geographically disbursed organizations

10. Three Tutor Components Method Software Tools Document Repository Tutor is a methodology that provides structure to the documentation process Tutor is two software tools: Author (Word on steroids) and Publisher, which produces reports and publishes documents Tutor is a document repository with 1000 ’ s of model documents: procedure, code, curriculum, form, help, instruction, lab, navigation, and reference documents

11. DocumentsDeliverables Printed or Online - Desk Manual - Student Guide - Instructor Guide Software Integration Reports Tutor Output Process Procedures Instructions Code Conventions References Forms Oracle Application Online Help & Navigation Instructions Courseware Education Documents Curriculum P U B L I S H E R

12. Ready, Set, Hands on, Go Tutor Demo It’s Show Time...

13. Oracle Tutor General Business Leverage Tutor Tools in Your Business Tutor Orientation, Author, & Publisher (1 day) Tutor Procedure Editing Workshop (PEW) (1 day) Tutor Online Help (1 day) Tutor Courseware Editing Workshop (1 day) Tutor Publisher II (1 day) 5 days ~ $12,000 Plus expenses ($1,000 for airfare; $325 per diem)

14. Oracle Tutor 2 Week ~ 10 Days Jump Start Oracle Tutor Use Tutor Orientation/Strategy (1 day) Tutor Author & Publisher (2 days) Tutor Procedure Editing Workshop (PEW) (2 days) Tutor Online Help (2 day) Tutor Courseware Editing Workshop (2 day) Tutor Publisher II (1 day) 10 days ~ $24,000 Plus expenses ($1,000 for airfare; $325 per diem)

15. Oracle Tutor 4 Week ~ 20 Days Power up Your Oracle Solution Tutor Technical Assistance (1 day) Tutor Orientation/Strategy (1 day) Tutor Author & Publisher (2 days) Tutor Training Plan (1 day) Tutor Procedure Editing Workshop (PEW) (3 days) Tutor Online Help (3 days) Tutor Courseware Editing Workshop (2 days) Tutor Publisher II (2 days) Tutor Consulting/Support (4 days) 20 days ~ $48,000 Plus expenses ($1,000 for airfare; $325 per diem)

16. Oracle Tutor Enterprise ~ 8 Weeks Launch Oracle Tutor across the Enterprise Tutor Technical Assistance (1 day) Tutor Orientation/Strategy (1 day) Tutor Author & Publisher (2 days) Tutor Training Plan (1 day) Tutor Procedure Editing Workshop (PEW) (8 days) Tutor Online Help (3 days) Tutor Courseware Editing Workshop (5 days) Tutor Publisher II (2 days) Tutor Publisher Support (4 days) Tutor Consulting/Support (6 days) Tutor Quality Check (6 days) 40 days ~ $96,000 Plus expenses ($1,000 for airfare; $325 per diem)

17. Oracle Tutor 11 i Upgrade ~ 4 Days Maximize Your Oracle Tutor Upgrade Tutor New Features and Procedure Review (1 day) Tutor Courseware Review (1 day) Tutor Online Help & Publisher Review (1 day) Tutor Documentation Conversion (1 day) 4 days ~ $9,600 Plus expenses ($1,000 for airfare; $325 per diem)

18. Public Ed Center Class – 5 days Jumpstart Your Tutor Skills Tutor Orientation Tutor Installation Tutor Process Documentation Tutor Courseware Development Tutor Online Help Tutor Training Plan and Integration with Implementation 5 days ~ $2,500

19. Tutor Student Kits 11i Oracle Tutor Orientation 11i Oracle Tutor Author (User Manual) 11i Oracle Tutor Publisher (User Manual) 11i Oracle Tutor Procedure Editing Workshop 11i Oracle Tutor Application Help Editing Workshop 11i Oracle Tutor Courseware Editing Workshop Six student kits are shipped for every event. Additional kits are $50 per kit.

20. Useful Web Sites Tutor Development Web site—Contains latest document registry, viewlets & demos, and development plans http://www-apps.us.oracle.com/atg/tutor/users.htm http://www-apps.us.oracle.com/atg/tutor/users.htm Sales Portal—Contains a link called “desk Manual” with the ESR Tutor procedures http://oub2b.oraclecorp.com/pls/oub2b/oub2b_admin.gbs_frameset http://oub2b.oraclecorp.com/pls/oub2b/oub2b_admin.gbs_frameset University of Virginia—Contains UVA’s procedures documented in Tutor http://www.virginia.edu/integratedsystem/training/respindex.html http://www.virginia.edu/integratedsystem/howdoi/HTML/PO_RESPONSI BILITIES/PO_RESPONSIBILITIES.htm http://www.virginia.edu/integratedsystem/training/respindex.html http://www.virginia.edu/integratedsystem/howdoi/HTML/PO_RESPONSI BILITIES/PO_RESPONSIBILITIES.htm US DOT—Contains non-applications examples http://idelphi.jccbi.gov/index.htm http://idelphi.jccbi.gov/index.htm US Army Corps of Engineers—Contains Tutor documents http://www.hnd.usace.army.mil/p2/historicindex.html http://www.hnd.usace.army.mil/p2/historicindex.html

21. Working with License Sales  Think you have a license opportunity? – Find the Application Sales Manager (ASM): http://manatee.us.oracle.com/terr/search.jsp Click here for instructions. – Notify them of the opportunity.  When they are ready for services they should come to you. – This could be through an SC or – Directly from the ASM  Follow up with the ASM. – Ensure you are brought in before the deal closes or – Ensure you are notified when closed  Find out who the SC was  Get in there  Get them started!  Contact the License/Apps SC who worked the deal (if there was one). – What was sold?

22. Sales Consultants  Learning Management – René Rich rene.rich@oracle.com AIM: renerich2109, mobile: 773.251.3822rene.rich@oracle.com  All others – Too many to list. ASM can provide details or ARIA

23. A Q & Q U E S T I O N S A N S W E R S

24. Tutor 11i Solutions For Adopting Oracle Applications Barbara Batson - Education Solution Consultant Janelle Diller – Apps Delivery Consultant & Readiness Rene Rich – Learning Management Sales Consultant Missy Sieders – Apps Delivery Consultant & Readiness

25. Supporting Documents  Tutor Cheatsheet Tutor Cheatsheet  Detailed Tutor Work Sessions Detailed Tutor Work Sessions  Tutor Bundles Pricing Sheet Tutor Bundles Pricing Sheet  Tutor Bundles Solution Scoping Document Tutor Bundles Solution Scoping Document  Guidelines for Submitting Tutor Classes in ACON Guidelines for Submitting Tutor Classes in ACON  Tutor Setup Tutor Setup  Tutor Demo Script Tutor Demo Script  Triggers for Tutor Potential Triggers for Tutor Potential  High Yield Questions High Yield Questions

26. What’s in it for You?  Bundled Solutions:  Provide documented workplans to determine which solution is the best for your customer  Remove the guess work on how many days of service a customer needs  Enable you to discuss each work-session (benefits/prep/audience) with your customer  Provide details to set expectations (e.g. Why do I need 20 days of services?)

27. Tutor Solutions Support Oracle Customers  Provide details for Training Managers to sell Tutor internally to their project sponsors & executive decision committees  Provide documentation for the Tutor implementation (implementation manuals, work session workbooks, and Tutor integration plans with Application project plans)  Support any implementation, not just Oracle

28.  Provide time guidelines to help customers determine when to schedule which service:  Labs during Conference Room Pilot (CRP)  Procedures during To-Be process (BR110’s and RD70’s)  Publisher reports to help identify security screen access, job roles development, business re-organization Tutor Solutions Support Oracle Customers

29. Case Study Company A Company A is implementing Oracle Clinical. They want to use Tutor to document processes but are concerned because they know that Tutor doesn’t have Clinical model documents. It’s July, and the go-live is in November. The goal is to implement the system to a trained workforce of 3,000 users across muliple sites including Singapore and Ireland.

30. Case Study Company B Company B is implementing Oracle HR. They need an OU instructor to develop and deliver customized training to end users. It’s July 15, and the company wants to begin training August 15.

31. Case Study Company C Company C is 60 days from going live on Financials. They have several hundred employees doing journal entries. Some of these employees enter the same type of journal entry over and over again. The original end user training plan called for 1-2 days of ILT for each employee.

32. A Q & Q U E S T I O N S A N S W E R S