1. IBM Workload Automation All the ways to interact with the IBM Rome Lab Flora Tramontano Domenico D’Alterio

2. © 2013 IBM Corporation 2 Did you know? The whole IBM Workload Automation team resides in Rome: - Development - Test and Verification - Information Development - L3 - Managers - Chief Architect - Poduct Managers

3. © 2013 IBM Corporation 3 What would you like to talk about? Your current projects Consultative dialog Ask the experts Forums & Community Your future projects Request for Enhancements Transparent Development Beta program Design Thinking Future strategy Other Lab Advocate

4. © 2013 IBM Corporation 4 What would you like to talk about? Your current projects Consultative dialog Ask the experts Forums & Community Your future projects Request for Enhancements Transparent Development Beta program Design Thinking Future strategy Other Lab Advocate

5. © 2013 IBM Corporation 5 Looking for a consultative dialog? What’s the best IBM Workload Automation configuration for my environment? I’ve deeply customized my Workload Automation environment. Is that an optimal deployment? Can you show me a live demo of the Dynamic Workload Console? Can you share with me your future strategy? I’d like to be sure it aligns with our internal strategy. IBM Client Center Rome YOU IBM Team

6. © 2013 IBM Corporation 6 Looking for a consultative dialog? Dialog with IBM technical / executive leadership from Rome Lab − Product Development, Product Management − Distinguished Engineers, Senior Technical Staff Members, Architects − IBM Executives Ask for Solution Showcases (live demos on production environment) − IBM Workload Automation −... and not only that! Key Areas of expertise − Rational/Devops − Cloud & Smarter Infrastructure (aka Tivoli) − Security − WebSphere − Information Management Format: − Presentations, Demos, Round Tables, Lab Tours IBM Client Center Rome

7. © 2013 IBM Corporation 7 Meet us at IBM Client Center Rome! IBM Client Center Rome – Business Card Colocated with the Rome Software Development Lab WorldWide responsibility – to better serve our Clients Our facilites are optimized to host local and remote briefings − 1100 mq − 3 Briefing Rooms − 2 Catering/Dining Areas − 3 Quiet/Phone/Multifunction space − HD videoconferencing − Digital Signage − Technology Showcase − Multimedia Experience Our services are completely free of charge IBM Client Center Rome

8. © 2013 IBM Corporation 8 Stefano ProiettiRome EBC DirectorSPROIETT@it.ibm.comSPROIETT@it.ibm.com Peter Dardarananda Rome EBC Manager THEPADOL@it.ibm.comTHEPADOL@it.ibm.com Elena Venditti Briefing Coordinatorelena_venditti@it.ibm.comelena_venditti@it.ibm.com Albena Carlizza Briefing Consultantalbena.carlizza@it.ibm.comalbena.carlizza@it.ibm.com Antonella Paldera Briefing ConsultantAntonia_Paldera@it.ibm.comAntonia_Paldera@it.ibm.com Cristiano Colantuono Briefing Consultantcristiano.colantuono@it.ibm.comcristiano.colantuono@it.ibm.com Daniela Pellegrino Briefing Consultantdaniela.pellegrino@it.ibm.comdaniela.pellegrino@it.ibm.com Michela Suriano Briefing Consultantmichela.suriano@it.ibm.commichela.suriano@it.ibm.com Raffaella Tonellii Briefing Consultanttoneraffa@it.ibm.comtoneraffa@it.ibm.com The Team For more information visit our wiki : https://w3-connections.ibm.com/wikis/home?lang=en#/wiki/Rome%20Software%20Executive%20Briefing%20Center How to reach out IBM Client Center Rome

9. © 2013 IBM Corporation 9 Looking for just 1-hour consultative call? I’m going to upgrade to the latest version. What should I know about? I’m in the middle of an upgrade / deployment of new features. Can you help me with some details? How to activate / configure / tailor new features? Any best practices I should be aware of? TWS Enablement Team YOU Ask the Experts

10. © 2013 IBM Corporation 10 Ask the experts! Contact: Reserve a slot for a web-conference call with the Rome Software Development Lab TWS Enablement teamY88213@it.ibm.com Ask the Experts

11. © 2013 IBM Corporation 11 Need to ask for a spot question? Use the IBM Wokload Automation Forum to ask your questions! Requires IBM DeveloperWorks account Technical information newsletters News Latest Tecnotes and FAQ Most recent APARs Latest Downloads and Fixes Education and training Forums and Wiki Visit also: Includes Blogs, Wikis, Forums Link to Forums Link to NewsLetters Link to SMC

12. © 2013 IBM Corporation 12 What would you like to talk about? Your current projects Consultative dialog Ask the experts Forums & Community Your future projects Request for Enhancements Transparent Development Beta program Design Thinking Future strategy Other Lab Advocate

13. © 2013 IBM Corporation 13 Interested in a Request for Enhancements? Enter the Request For Enhancements (RFE) community: http://www.ibm.com/developerworks/rfe/tivoli/ Search View Comment (like) Vote Submit Track Request for Enhancements

14. © 2013 IBM Corporation 14 90 days 30 days Submitted Declined In Open Source Under Consideration Info Provided Info Not Provided Defect Duplicate Uncommitted Candidate Plan for Future Release Delivered Need More Info GA 1 year Green – final state Blue – interim state Red – expected response time How the RFE process works Request for Enhancements

15. © 2013 IBM Corporation 15 Want to learn and influence next release Dev? Join the IBM Workload Automation Transparent Development Program! Requires IBM DeveloperWorks account You decide how much time to invest in it! Join Transparent Development sessions (1-hour web meeting) Look at videos around next version features (available on Service Engage) Provide your feedback herehere If you want to be notified about Transparent Development sessions, just drop an email to federica.gari@it.ibm.com Transparent Development Program Link to Transparent Development

16. © 2013 IBM Corporation 16 Want to learn and influence next release Dev? Participate to the Beta Testing Program! Download the code at the following link: https://ibm.biz/BdEzfj Provide your feedback in the Beta Forum: https://ibm.biz/BdFEpT https://ibm.biz/BdFEpT First Beta drop for TWSd available since November: Transparent Development Program Second Beta drop for TWSd will be available in December First Beta drop for TWSz will be available in January

17. © 2013 IBM Corporation 17 Design your products with us! Design must reflect the practical and aesthetic in business but... good design must primarily serve people - Thomas J. Watson WHAT IS IBM DESIGN THINKING? “The simplest description of this development (is) metamorphosis: from features-first to user-first.” - Phil Gilbert, GM, IBM Design Design Thinking

18. © 2013 IBM Corporation 18 Understand the problem that you’re trying to solve - Design as-is scenarios - Deploy empathy - Contextual inquiry - Survey - User activity - On-site observation Generate design concepts - Design to-be scenarios - User-centric language - Diverge and converge thinking Design your products with us! Create through-away artifacts to get to decision quickly - Navigation flows - Many possible wireframes for each screend converge thinking Test your prototype, build it differently, test it again - Test with Sponsor Users Hills = Problems and outcomes for users Sponsor Users = help design experiences Playbacks = events to align team, stakeholders, and clients around the user value we will deliver Design Thinking

19. © 2013 IBM Corporation 19 Timeline and risk level representation Global deadline Remedial actions Additional column information Troubleshooting information Design your products with us! Examples of design artifacts for “Predictive” capability Design Thinking

20. © 2013 IBM Corporation 20 It is Fast: remove the time and resource inhibitors. It is Simple: we provide you with a ready environment, And finally: IBM Service Engage Connect on IBM Service Engage Workload Automation to try new features! Requires IBM DeveloperWorks account IBM Service Engage Link to IBM Service Engage

21. © 2013 IBM Corporation 21 What would you like to talk about? Your current projects Consultative dialog Ask the experts Forums & Community Your future projects Request for Enhancements Transparent Development Beta program Design Thinking Future strategy Other Lab Advocate

22. © 2013 IBM Corporation 22 IBM’s Software Group Advocate Program provides a unique opportunity for our clients to have a fast path inside the lab organization through a long- term strategic relationship with our technical, management and executive leaders Advocate Goals: Enhance the client’s knowledge of Software’s offerings and strategies and how they may help their business grow Provide client-interfacing professionals and the client a fast path to the best technical experts across the business units Proactively broaden their own understanding of the client’s environment, requirements, and challenges developing a trusted partnership with the client and providing greater value Provide a voice for the client into the technical community Communicate (email, teleconference) regularly with the client and client-interfacing professionals Lab Advocate FACILITATE THE FLOW OF INFORMATION BETWEEN SOFTWARE’S DEVELOPMENT LABS AND THE CLIENT AND IBM ACCOUNT TEAM Lab Advocate

23. © 2013 IBM Corporation 23 A remote SE program A pre-sales support offering An alternative to IBM fee service offerings A non-commission sales job A critical situation manager A requirements solicitor Advocates are not: *Advocates do not circumvent the normal service or support processes.* Lab Advocate

24. © 2013 IBM Corporation 24

25. © 2013 IBM Corporation 25 RFE results: example TWSd RFE (# 185) processed in June-Dec ‘13 TWSz RFE (#109) processed in Oct ’13 – Oct ’14 Request for Enhancements