1. BornholmsTrafikken April 2004 Peter Havskov Christensen, M.Sc.

2. Self-service check-in for cars Barcode reader –Tickets/Confirmations printed by our agents (no special hardware required), the customer from the Internet (no special hardware required) by us (on standard printer or specialized ticket printer) Bizz –Radio transmitter with unique ID number for fast and reliable identification of customers Keyed in booking number –Customer can key in booking number – reservations made by phone close to departure time

4. Self-service check-in for passengers without cars Barcode reader –Tickets/Confirmations printed by our agents (no special hardware required), the customer from the Internet (no special hardware required) by us (on standard printer or specialized ticket printer) Biometric recognition of fingerprint –Based on hash value of fingerprint stored on contact less chip card (no storage of biometric data in the database) Keyed in booking number –Customer can key in booking number – reservations made by phone close to departure time

5. Left: Gate with barcode reader and fingerprint scanner Below: Enrolment hardware for scanning fingerprint and storing hash value on card

6. Bizz Service benefits: –Fast check-in: The customer just keys in number of passengers and presses Accept. Security benefits: –100% reliable identification of Bizz (customer) –No losses on customers: online credit card authorization and settlement (system approved by PBS for international credit cards) –Number plate OCR adds extra security

7. Fingerprint Service benefits: –Easy check-in: The customer brings card near gate and places finger on scanner Security benefits: –100% reliable identification of Customer –No losses on customers: online credit card authorization and settlement (system approved by PBS for international credit cards) –Fraud with lost or stolen cards not possible

8. Nomination

9. Press