1. (Why and ) How we made M3 implementations predictable Lars Steen Business Area Mgr iStone M3

2. iStone – At a glance….

3. Growth 2012 We maximise the value of our customers business solutions

4. iStone M3 Local presence – Global Operations 252 M3 CUSTOMERS (2012) 200 M3 CONSULTANTS 24x7 AMS OPERATION Certified INFOR PARTNER

5. iStone M3 Upgrade Experiences M3 10.1 > Rich core functionality – well proven and stable Smart Office + Smart Apps > Great potential to reduce modifications and increase user efficiency ! M3 Technical environment > Complexity increases !! First 5 13.1 projects started !!!! Most Updated partner ! M3 Upgrade is predictable !

6. Earlier… We spent some time: To analyze the business requirements To design a new “to-be-solution” To install & configure.. (and modify) To test and verify the new solution To start up and support the new solution To roll out the new solution….. Year 2010 – this was not Good enough!

7. Financial crisis of 2008 – Remember…. There’s no 5-year project anymore ! How will a project affect operations and staff ? What are the business benefits? When can we capitalize on the investment?

8. Two examples… M3 in Russia ? …………. Replace SAP in 9 months ? New Manufacturing site in 6 months ? Roll out to 45 sites/24 countries in less than 3 years ? Three Roll out teams in parallel ?

9. So we……. Organized all project activities in “Work Packages” Phases Work pckgs Milestone Project Mgmt. 1 Identify & Plan2 Define & Establish3 Execute & Close AP12 Analysis of Structure & Process AP14 Projekt planering AP22 Etablering av prototyplösning standard AP23 Etablering av komplett prototyplösning AP24 Verifiering av lösning AP25 Acceptance test AP31 Establish Production environment AP32 Training of End Users AP35 Projektavslut och stängning Projektdefinition AP11 Establish project AP33 Full scale test AP34 Driftsättning AP15 KickOff AP21 Technical Installation MS1 MS2 MS3 MS5 Approved prototype solution AP13 Analysis of IT Infrastructure Commissioned ERP solution MS6 MS4 AP10AP20 AP30 Detailed Planning – Activities & deliverables Assign tasks, Roles & responsibilities Execute M3 - solution Usability benefits Close

10. Work Packages Defines Output, Allocated time and responsibility/role…. (for each activity)

11. And we……. Aligned the “Work Packages” in our project methodology - iStep 1 Identify & Plan2 Define & Establish3 Execute & Close AP12 Analysis of Structure & Process AP14 Project planning AP22 Establish standard prototype solution AP23 Establish complete prototype solution AP24 Verification of solution AP25 Acceptance test AP31 Establish Production environment AP32 Training of End Users AP35 Project transaction and closing Project definition AP11 Establish Project AP33 Full scale test AP34 Commissioning AP15 KickOff AP21 Technical Installation MS1 MS2 MS3 MS5 Approved prototype solution AP13 Analysis of IT Infrastructure Commissioned ERP solution MS6 MS4 AP10 AP20 AP30 Phases Work pckgs Milestone Project Mgmt.

12. 1 Identify & Plan2 Define & Establish3 Execute & Close AP12 Analysis of Structure & Process AP14 Project planning AP22 Establish standard prototype solution AP23 Establish complete prototype solution AP24 Verification of solution AP25 Acceptance test AP31 Establish Production environment AP32 Training of End Users AP35 Project transaction and closing Project definition AP11 Establish Project AP33 Full scale test AP34 Commissioning AP15 KickOff AP21 Technical Installation MS1 MS2 MS3 MS5 Approved prototype solution AP13 Analysis of IT Infrastructure Commissioned ERP solution MS6 MS4 AP10 AP20 AP30 By this, we……. Have a model for predictable implementations M3 Solution Verified ? Usability Verified ? And to secure the business benefits from user efficiency tools Phases Work pckgs Milestone Project Mgmt.

13. 13 iStep – Project methodology 1 Identify & Plan2 Define & Establish3 Execute & Close AP12 Analysis of Structure & Process AP14 Projekt planering AP22 Etablering av prototyplösning standard AP23 Etablering av komplett prototyplösning AP24 Verifiering av lösning AP25 Acceptance test AP31 Establish Production environment AP32 Training of End Users AP35 Projektavslut och stängning Projektdefinition AP11 Establish project AP33 Full scale test AP34 Driftsättning AP15 KickOff AP21 Technical Installation MS1 MS2 MS3 MS5 Approved prototype solution AP13 Analysis of IT Infrastructure Commissioned ERP solution MS6 MS4 AP10AP20 AP30 Detailed Planning – Activities & deliverables Assign tasks, Roles & responsibilities Execute M3 - solution Usability benefits Close Phases Work pckgs Milestone Project Mgmt.

14. So what we learned… Long-term customer relations – Gets us there faster Customer insight Experienced consultants (5-15 years per system), Organised in virtual teams per area to drive competence System expertise Industry knowledge In software as well as consultant – Best possible solution! Makes all the difference ! Delivery models based on TOTAL knowledge and experience High performance services

15. How we work – Some customer statements ”Trustworthy people that take on responsibility and always deliver” NKI 2012 ”As they know our industry, they have been able to challenge how we work” NKI 2012 ”They understand what will work in every day business” NKI 2012

16. Some references.. Industry knowledge – customer insight

17. We support your business all the way… To identity business opportunities? We guide you.. To sort out the different alternative solutions? We guide you.. To show how it would look in real life? We guide you.. To implement the solution in the safest & fastest possible way? We guide you.. To keep the solution up and running? We guide you.. Opportunity Sort Proof iStep Access Prepare Execute Maintain

18. Our customer promise ”Your business first”

19. Lars Steen Business Area Mgr iStone M3