1. ® Thank you for joining! To listen to the webinar, please follow these instructions: On a touch tone phone, please dial (866) 785-9057 Enter access code 4342876 and press # Once connected, please use the mute feature on your phone (#6), if one is available. Asking questions: Use the "Question” box in the GoToWebinar toolbox to the right, to type questions throughout the presentation. Please include your name and library. Your questions will be answered at the end of the Webinar. If you type a technical question we will reply to you right away in the Question box. If you cannot find the Question box, please e-mail your question to: gyip@tutor.com

2. ® Live Homewor k Help You’ve Got Homework. We’ve Got Help.

3. ® Help hundreds of teens in your community without additional resources. An online tutoring program for grades 4-12. An on-demand homework assistance program. One-to-one live connections with certified tutors. Help in Math, Science, Social Studies and English. Program hours available every day. Select 35 weekly hours from 2:00 PM-1:00 AM EST. Spanish- speaking service available in Math and Science. Always anonymous. Students can ask “dumb” questions. Link at home, or in the library, from a Mac or PC. A resource for early college students, adults going back to school, and parents. Live Homework Help: What Is It?

4. ® Helping students? Live Homework Help is the perfect program for your library! At A Glance: Facts & Figures Alabama, Kansas, & Alaska States with Live Homework Help statewide programs. Projects pending in other states. 94% of respondents say they are glad their library offers it, and would recommend the service to friends. 3,000,000+ Live Homework Help sessions. 1,000,000 projected for the 2008 school year! More than 1600 public libraries across the U.S. and Canada offer Live Homework Help. 53% Of Live Homework Help users take our exit survey. 100,000 Average number of students served by Live Homework Help every month!

5. ® Tutor.com’s tutors are online experts who provide help—not answers—in a safe online environment. Our Tutors: Who Are They? Safety First: COPPA compliant sessions are anonymous, recorded, and reviewed regularly Specific guidance in online tutoring means the highest quality of sessions for students Mentors review sessions, guide tutors, and offer continuous professional support Our tutors are: teachers, professors, graduate students, professional tutors, other professionals, and subject experts All tutors complete a thorough application, screening, and certification process Tutors receive constant communications and professional development

6. ® Place the Live Homework Help link on your library homepage. How It Works: Getting Started Homepage Icon Placement is key. Ensure easy access and program success.

7. ® How It Works: The Cobrand Page Add program hours, logos, graphics, and any special info you need, to your co-branded start page. Step 2 Select the subject you need help with. Step 1 Select your grade level. Step 3 Click “Connect”! You are connected to the next available tutor for your subject and grade level in a minute or two.

8. ® How It Works: The Online Classroom Both student and tutor use all of the Online Classroom tools. Session Info & Help Technical help is always a click away. Whiteboard Full array of text and drawing tools. Tutors can add more boards as necessary. Real-Time Chat Instant-messaging- style communication.

9. ® How It Works: Utilizing the Web Student and tutor can share useful webpages and browse web-based resources. Sharing Webpages Either party can type a URL to open a page within the session. Browser Homepage Default to library homepage (or any page you choose). Emphasize webpage content or build awareness for events and services. http://www.rainforestweb. org Web Resources Use online or library resources together to further learning.

10. ® How It Works: Document Sharing We protect privacy by sharing documents within the Online Classroom. Sessions can be printed for future reference and study. Acceptable Types Share Word, Excel, PDF, PowerPoint and other common files. Browse for Files Either party can select files from their computer to share. Virus Protection For safety, only non-executable files are acceptable. After being scanned for viruses, files appear here for easy reference.

11. ® Results: Making A Difference 53% of users complete the exit survey. Results are added to your monthly report. Students Report Improvement In grades, confidence and completing work. Satisfied Students 93% recommend the service to friends! Student Comments Reveal the true value and impact of the service every day.

12. ® Your Customers: What They’re Saying Students, parents, and teachers are raving about Live Homework Help! I have been waiting a long time for something like this to come. My kids and I thank ya’ll from the bottom of our hearts. Parent of 4th Grader Wow! I’m in shock…for once I actually understand my chemistry homework! If it weren’t for these tutors, I would be failing. 9th Grader What a nice service. I didn’t have to take my child to the library at 8 PM on a school night. A parents dream. Parent of 6th Grader Thank goodness for this site. I’m the mom and I didn’t know the answer to the 5th grade math problem. It helped my daughter with her math, and I learned something new too! Parent of 5th Grader Wow—what an amazing tutor. I’m speechless…my self esteem has increased due to this experience. 12th Grader I like how they don’t give you the answer until you figure it out yourself. 6th Grader I entered the service to see how it worked before I told my kids about it I really like it… did a great job of walking me through my questions and tried to help me understand what I was doing wrong. Teacher I have gone from D’s in math to A’s. Thanks for all the help. 5th Grader Its better than a real classroom cause you are not afraid to ask them questions! 10th Grader

13. ® Detailed monthly reports are e- mailed to you each month. Results: Reporting on Students Served Session Information Overall number and session length. Grade and Subject Breakdown of usage. Review Satisfaction Post-session survey results and student comments. Branch Breakdown All of the data above listed by branch.

14. ® Live Homework Help In Action An Informational Webinar with Laurie Johnson, MLIS A Presentation by Solano County Library Helping kids with their homework—it’s always been part of what libraries do. Live Homework Help from Tutor.com gives your library the resources you need to do it more effectively.

15. ® Live Homework Help In Action Library background and demographics. Why we invested in Live Homework Help, what we like about it, how it integrates with our work and how it serves our community. Challenges. How we promote the service. Impact and benefits.

16. ® Library Background/Demographics Mission: Solano County Library offers professional, innovative, cost-effective service by providing library materials, resources, information, entertainment and life long learning opportunities to enrich the lives of the people of Solano County. 8 branches in five of the cities of Solano County Variety of programs for our customers Population served – over 390,000 residents in our rapidly growing county

17. ® Why Live Homework Help? ALA LSTA grant How it serves our community – Teen Survey What we like about it –  Easy to use  Staff time is minimal

18. ® Why Live Homework Help? Strategic Plan Goal 6: Young people in grades 4 through community college level will have access to the resources in the format they want to complete their school assignments successfully. Objective 6.1: By FY2006/07, an average of 500 students per month will receive online tutoring assistance through Live Homework Help. In-library use 67 (December) Remote access 636 (December) Objective 6.2: By FY2006/07, 80% of students who use Live Homework Help will say it helped them complete their assignments and that they would recommend the service to a friend. In-library use 83.33% (Recommend) -In-library use 65.00% (Assignments) Remote access 94.12% (Recommend)-Remote access 91.60% (Assignments)

19. ® Community Reaction “I think u guys should continue this service. i used to have a D in math and i brought it up to a B+ in about a month.” (8 th grade student) “This was the first time for my son and I not only did the tutor help my son but he helped me so now I can help him too!! We will definitely get help again if we need to thanks!” (parent of 5 th grader) “Oh you guys are lifesavers. You don’t know how great it is to be able to come to someone in a pinch! thank you for having this service never get rid of it!” (College-Intro)

20. ® Challenges Getting the word out to students/parents and teachers Providing enough computer terminals

21. ® How We Promote the Service We use the bookmarks, pencils, business cards, posters and flyers. Staff outreach to targeted audiences. http://www.youtube.com/watch?v=T4CE Gq0XMAghttp://www.youtube.com/watch?v=T4CE Gq0XMAg

22. ® Marketing and Promotional Tools

23. ® Impact and Benefits With Live Homework Help from Tutor.com, you can join the 1,600 library sites across the U.S. and Canada whose libraries and communities already benefit from a library program that not only adds 1,500 professional tutors to your staff and attracts hard-to-reach teens but also: Is a cost-effective way to provide all the kids you serve with one-to-one homework help. Gets your library noticed by press, elected officials, community leaders, potential partners, area businesses and funding agencies. Increases the value of your library card. Drives teens to your website and familiarizes them with library programming. Levels the playing field with access to professional tutors regardless of where kids live or their ability to pay. Provides an opportunity to forge powerful relationships with local teachers and schools. Provides families and students with a valuable resource beyond in-house, e-mail and online reference and research help. Complements and supplements existing homework resources and tutoring programs your library offers. Is easy to setup, easy to use and safe!

24. ® Presenter Contact Information Name of Library: Solano County Library –Laurie Johnson –707-421-6521 –lejohnso@snap.lib.ca.us Tutor.com: –Susan Hamilton, Director of Sales –888-888-6726 x266 –shamilton@tutor.com

25. ® Contact Us Today! If you have any questions or want to speak with your sales representative please contact: Mary Ann Young at myoung@tutor.com or at 888.888.6726 ext.284myoung@tutor.com