2. Erin Larson March 23, 2011 CCCAOE Conference, Oakland EWD Funded Projects Meeting

3. Questions Addressed What is my password? Do I have to collect SSNs? Do I have to collect EINs? How do I count hours? What is happening with [support requests]… Entering activities multiple times before it saves? Adding a student to an outcome? Adding a business to an outcome? How do I get my support request resolved faster?

4. What is my password? You will be prompted to enter in your registered email address, then a temporary password will be sent to you. Click “Forgotten Password”

5. Enter Your Email Address Unregistered Email Error

6. Sent Password Reset Request Email Message with Instructions Click this link

7. Password Reset Confirmation Enter Email Address and Temporary Password into the “Login to My Profile” link. Click this link Temporary Password

8. “My Profile” Opens… Scroll Down to Change Your Password.

9. If your new password was not accepted, you will see… If your new password was accepted, you will see…

10. Do I have to collect SSNs? NO YES The DCS will still collect outcome data without SSNs. Your students will still be included in the outcome counts (number enrolled, number completing, etc.) To add a student to the DCS, and subsequently to an Outcome, a required field is SSN [or CCCID: California Community College Identification Number]. BUT

11. Do I have to collect EINs? NO, EIN is not a required field in the DCS. (That is, you will still be able to enter business information without an EIN.) We recommend you obtain the EIN to improve our accountability and reporting.

12. How do I count training hours? Outcome 1: Training X Notes about training hours: 1 hour class Offered 1 time Number Enrolled = 20 Enter: Total Hours of Training = 1 NOT: Total Hours of Training = 20 DO NOT include “prep” time. DO NOT multiply by enrollment. DO include actual instruction time. DO NOT include “prep” time. DO NOT multiply by enrollment. DO include actual instruction time.

13. What is happening with [support requests]… Entering activities multiple times before it saves Adding a student to an outcome Still troubleshooting this bug. Successfully applied a fix to the this problem in the test site and will enable it in the new site. Adding a business to an outcome Partially fix this problem. In Internet explorer, you must click the “submit” button instead of hitting “enter” or “return” on the keyboard.

14. How do I get my support request resolved faster? Please send your request to one place. Include any error messages you see on the screen. Include some detail about the problem. Like: Where is it? Activities, Outcomes, Training etc. Was the problem occurring with CREATING a new item or EDITING and existing item? What exactly were you entering into the fields? Can you detail the steps you follow to reliably make the error happen every time?

15. Enhancements for Consideration Adding the Expenditures Filtering the Business List by Initiative (RFA #) Enhanced Reports Trends and graphics Legislative Districts Regions

16. Thank you! Erin Larson 916-327-5884