1. Business Etiquette

2. Agenda Introduction Introduction Business Etiquette Standouts Business Etiquette Standouts Take Aways Take Aways

3. Introduction: Why do we care? Etiquette is an important part of our day to day lives Etiquette is an important part of our day to day lives We are always subconsciously adhering to rules of etiquette We are always subconsciously adhering to rules of etiquette Shows respect to maintain/show good interpersonal relationships Shows respect to maintain/show good interpersonal relationships Business/International Business Etiquette Business/International Business Etiquette “When in Rome…” “When in Rome…” Each culture has its own rules of etiquette Each culture has its own rules of etiquette Cater to the etiquette of your audience Cater to the etiquette of your audience If the world were a village of 100 people… If the world were a village of 100 people… The village would have 60 Asians, 14 Africans, 12 Europeans, 8 Latin Americans, 5 from the USA and Canada, and 1 from the South Pacific The village would have 60 Asians, 14 Africans, 12 Europeans, 8 Latin Americans, 5 from the USA and Canada, and 1 from the South Pacific 51 would be male, 49 would be female 51 would be male, 49 would be female 82 would be non-white, 18 white 82 would be non-white, 18 white

4. Business Etiquette Standouts Business Cards Business Cards Chinese: It is disrespectful to write on their business cards Chinese: It is disrespectful to write on their business cards Indian: Never Strongly Reject an offer for a meal Indian: Never Strongly Reject an offer for a meal Arab: Never give or receive a business card with your left hand Arab: Never give or receive a business card with your left hand China/Japan: Use both hands to give and receive a business card, examine the card and make a positive comment on it China/Japan: Use both hands to give and receive a business card, examine the card and make a positive comment on it

5. Business Etiquette Standouts Communication Communication US/Germany: Talk loudly US/Germany: Talk loudly India/China: Speak Softly India/China: Speak Softly Holland/Denmark: Speak directly Holland/Denmark: Speak directly UK/Japan: Speak indirectly UK/Japan: Speak indirectly Brazil: Acceptable to interrupt others while speaking Brazil: Acceptable to interrupt others while speaking Canada: Unacceptable to interrupt others while speaking Canada: Unacceptable to interrupt others while speaking Greece: Extremely blunt Greece: Extremely blunt Middle East: Very flowery Middle East: Very flowery

6. Business Etiquette Standouts Personal Space Personal Space Middle East: You may get very touchy-feely with the men, but you should never touch a woman Middle East: You may get very touchy-feely with the men, but you should never touch a woman Mexico: A slap on the back is OK Mexico: A slap on the back is OK China: A slap on the back is extremely disrespectful China: A slap on the back is extremely disrespectful Thailand/Indonesia: Never touch someone on the head Thailand/Indonesia: Never touch someone on the head Gift Giving Gift Giving Muslim countries: Avoid giving gifts of alcoholic beverages Muslim countries: Avoid giving gifts of alcoholic beverages Japan: Avoid anything with four of anything Japan: Avoid anything with four of anything China: Avoid giving clocks China: Avoid giving clocks

7. Take Aways International business etiquette is a key skill for those wanting to be successful when working abroad International business etiquette is a key skill for those wanting to be successful when working abroad Through a great appreciation and understanding of others' cultures you build stronger and longer lasting business relationships Through a great appreciation and understanding of others' cultures you build stronger and longer lasting business relationships If the world were a village of 100 people… If the world were a village of 100 people…