Riol (p. 116, 5 th paragraph): “Learning the nuances in speech that ….”
Talking about what’s wrong is difficult for people in high-context cultures, such as China and Japan. High priority on keeping harmony. Avoid losing face. Often communicate about problems in a subtle, indirect fashion; may not bring up actual incidents.
Talking about what’s wrong is relatively easy and straightforward in low-context cultures, such as U.S.. May just spit it out; with a buffer in formal writing. Often demand a clear apology, like “I am sorry.”
In low-context cultures, like U.S., if one wants to say no, he/she may explain why first. Then the answer of no is delivered.
Asian people say a lot of “yes.” In high-context cultures, people say “yes” when they simply mean “yes, I’m listening ( but may not agree).” It is more difficult for Asian people to say “no.” Two possible reasons: (1) do not want to lose face, (2) harmony.
Riol (p. 117, 2 nd paragraph): “Countries that follow monochronic time perform only one major activity at a time …”
People of the U.S. need more space than Greeks, Latin Americans, or Arabs. Chinese and Japanese stand farther away than do U.S. people. When conversing, U.S. people prefer the face- to-face arrangement of chairs. When conversing, Chinese prefer the side- by-side arrangement of chairs.
Eye contact is favored in the U.S., Canada, U.K., East Europe; a sign of respect and attentiveness. Eye contact is often avoided in China, Japan, Indonesia, Latin America; a sign of respect.
Table 6-2, P. 123. Age, gender, and rank also play a role in determining whether touch is appropriate. When used appropriately, touch can create feelings of warmth and trust.
Chinese do not often express emotion on their faces. American smile a lot. Asians often smile when they are embarrassed (e.g., poor performance).
Riol (p. 131, 3 rd paragraph): “Punctuality is important …”