1. Telecommuting Teleworking Video-Conferencing Codes of Conduct
Working with ICT
Telecommuting
Teleworking
Video-Conferencing
Codes of Conduct

2. Teleworking ICT enables employees to work from home
The internet, video conferencing, computer networks crucial technologies for teleworking
Contact customers / the office via
Use intranet or extranet to access documents
Use VOIP to make calls
Example…
Telecommuting
Employees do not have to travel to a physical place of work
Can do their job elsewhere with use of ICT
Work from home
Work at customers’ offices

3. Advantages & Disadvantages
For Employer
Advantages
Disadvantages
Reduced overheads
Have to purchase equipment
Employees can be more productive
Hard to monitor / manage employees
Improved motivation
Increased risk to security

4. Advantages & Disadvantages
For Employee
Advantages
Disadvantages
No travelling time or expenses
May feel socially isolated
Improved motivation
May become distracted
Opportunity for greater work/life balance
May not have space / desire to work at home

5. Questions
Explain the difference between the terms teleworking and telecommuting (2)
Give the names of four ICT developments that have allowed staff who are normally office based to work from home (2).

6. Video Conferencing
Uses cameras & microphones to send images & sound across a network or internet.
Allows businesses to communicate with employees, customers, suppliers etc globally

7. Video Conferencing Advantages & Disadvantages
Saves travel costs & time
Increases potential for collaboration
Visual, so increases effectiveness of communication.
Expert users can investigate problems without site visit
Disadvantages
High bandwidth link required
Time lag
Expensive

8. Codes of Conduct Acceptable standards of ICT use
Written by employer & signed by employee
Should ensure ethical use of ICT
If breached, warnings / dismissal may ensue

9. Other Ethical Issues Disinformation Employment Patterns Equity
Giving false information (e.g. failing to give full information regarding compulsory upgrade costs)
Employment Patterns
Fewer people working 9-5
Employees ever “off duty”?
Equity
Poorer countries excluded from IT revolution
“digital divide”

10. Other Considerations Inappropriate use of ICT Viruses
Inappropriate use of Mobiles (theatre, bullying)
Computer Crime (hacking, phishing etc)

11. Questions
Describe three ways in which an employee can misuse ICT facilities (3)
The IT section in a college has decided to introduce a code of conduct for all its IT users.
Discuss three problems which might have prompted this decision and suggest suitable guidelines which could be included in the code of conduct to avoid such problems in the future (6)

12. Advantages & Disadvantages
For employer
Advantages
Disadvantages

13. Advantages & Disadvantages
For Employee
Advantages
Disadvantages