1. Higher Administration
Information Technology for Management
Outcome 2
Past Paper Questions

2. Impact of ICT on Workflow

3. 2013 Q4c – 8 marks
Discuss how effective data management can be ensured within an organisation.

4. 2013 Q4d – 2 marks
Justify the introduction of a centralised IT department.

5. 2013 Q5a – 4 marks Outline 2 features of the following legislation
The Data Protection Act
The Copyright, Designs and Patents Act

6. Main Features of Software Applications and Networks

7. 2013 CS Q3 – 6 marks
Describe 3 software applications that can be used by an Administrative Assistant.

8. The Impact of ICT on Work Practices

9. Data Management Systems

10. 2013 Q1d – 2 marks
Justify the need for staff details to be held in a relational database.

11. Organisational Procedures for Security and Confidentiality of Information

12. Legislation Relating to the Security and Confidentiality of Information and Computer Misuse

13. 2009 Q3a – 4 marks Outline ways in which an organisation can:
Monitor s
Limit access to Internet sites

14. 2012 CS Q4 – 3 marks
Justify the use of database software to store employee records.

15. 2012 Q1b – 6 marks
Describe how developments in ICT have had an impact on workflow.

16. 2012 Q1c – 8 marks
One potential disadvantage of a network is that viruses can spread very quickly.
Discuss the consequences and implications of an organisation failing to protect its network.

17. 2012 Q3a – 4 marks
Outline 4 rights of the individual as outlined in the Data Protection Act.

18. 2012 Q4a – 3 marks
Integrity of data is about keeping data secure from human error or malicious intent. Outline 3 ways of ensuring data integrity.

19. 2011 Q3a – 4 marks
Outline 4 features of an intranet within a school.

20. 2010 CS Q5 – 3 marks
More than 40,000 mystery shoppers’ personal details are stored on one company’s database. Outline 3 principles of good information handling which this company should follow.

21. 2010 Q2a – 4 marks
Suggest and justify 2 methods of ensuring the security and confidentiality of electronic information.

22. 2010 Q2b – 4 marks
Describe 2 key responsibilities employers have with regards to Display Screen Equipment regulations.

23. 2009 Q3b – 6 marks
Describe features of a good e-commerce website.

24. 2009 Q3c – 6 marks
is an important method of communication. Discuss the impact of on an organisation.

25. 2008 Q1c – 6 marks
Describe ways in which an organisation can prevent computer viruses.

26. 2008 Q1d – 2 marks
Justify the expense of installing electronic safeguards in a computer system.

27. 2008 Q4c – 8 marks
Establishing good practice in electronic file management is important to all organisations. Discuss the benefits of this and the consequences of poor file management.

28. 2008 Q4d – 2 marks
Outline 2 offences under the Computer Misuse Act 1990.

29. 2008 Q5d – 4 marks
Justify the expense to an organisaiton of introducing an intranet.

30. 2007 CS Q1 – 2 marks
Outline 2 ways in which organisations can ensure the security of electronic data,

31. 2007 CS Q2 – 6 marks (3/3)
Legislation exists to ensure the security and confidentiality of information. Outline 3 features of: (a) The Data Protection Act and; (b) The Computer Misuse Act 1990

32. 2007 CS Q5 – 6 marks
Identify 2 possible consequences of poor data management to an organisation and discuss the long-term implications.

33. 2007 Q4c – 8 marks
Discuss how developments in ICT have had an impact on:
workflow, and;
working practices

34. 2007 Q5d – 6 marks
Describe 3 possible features of a website which would encourage customers to buy on-line.

35. 2006 CS Q4 – 4 marks
Outline ways in which an organisation can ensure the security and confidentiality of customer files held:
electronically;
on paper.

36. 2006 Q3b – 6 marks
Describe the ways in which an intranet can assist communication between members of a team.

37. 2006 Q5c(i) – 4 marks
Describe 2 key responsibilities employers have with regards to the Display Screen Equipment Regulations.

38. 2006 Q5c(ii) – 4 marks
Suggest possible implications for the employee if Display Screen Equipment Regulations are not followed.

39. SQP Q3c – 4 marks
Suggest and justify 2 methods of ensuring the confidentiality of electronically held information.

40. SQP Q3d – 6 marks
The Customer Services section must enforce both The Health and Safety (Display Screen Equipment) Regulations and The Data Protection Act. Outline the key points of both these acts with regard to their employees.

41. SQP Q4c(i) – 6 marks
Describe 3 ways in which an organisation can inform employees of its fire procedures.

42. SQP Q4c(ii) – 2 marks
Identify the possible consequences to an organisation which fails to communicate legal requirements to its employees.

43. SQP Q5b – 6 marks
Outline the possible consequences of ineffective electronic file management.

44. Higher Administration
Information Technology for Management
Outcome 2
Past Paper Questions