2. Institutional Capacity Building for DFIs: The DBP Experience (Second presentation) Isidro A. Sobrecarey Vice President and Chief of Staff Office of the Chairman Development Bank of the Philippines ADFIAP-CEO Forum VIII Dec. 5-7, 2011, Thimphu, Bhutan

3. DBP’s Corporate Culture Program

4. The Strategy - Value Formation Value Formation Human Resource Management

5. The DBP Human Resource Experience

6. HR investment = Financial + Social Dividends

7. The DBP Human Resource Experience HR investment = Financial + Social Dividends Organizational and People Transformation

8. Non-Performing Accounts Economic Difficulty and Political Interventions

9. World Bank wanted DBP CLOSED Bankrupt

11. 1986 Rehabilitation Plan Viability Viability Professionalism Professionalism Integrity Integrity

12. Unifying Force

13. Corporate Culture Program Unifying Force

14. DBP Rehabilitation and Institutional Strengthening

15. Values reform

16. DBP Rehabilitation and Institutional Strengthening Values reform Organizational reform

17. DBP Rehabilitation and Institutional Strengthening Credit process reform Values reform Organizational reform

19. Changes Through Corporate Culture Hdramatic turnaround in business growth and image rebuilding Hconduct of personal and professional lives

20. Institutionalization of Corporate Culture DBP Family Guiding Principle of HRM Strategy

21. Weekly Monday Commentaries  DBP Family Credo (Head Office and Branches)  Concepts, norms and values supportive of Corporate Culture Themes DBP Family Traditions

22. “If we accept that banking is people, then our human resource must have the highest strategic value to our organization.”

23. DBP HRM Programs  Innovative training programs  Knowledge transfer and replication  Echo training  Alternative training media  more effective training in less time and less cost

24. Career and Development Programs - Targeted selection - Assessment Center - Quality Circles: QuEST - Continuing Professional Education

25. HR Programs (cont.) - Excellence Awards - President’s Award - DBP’s Best - New Performance Evaluation System

26. New Performance Evaluation System CSC-model shift from 360 degree appraisal to rigid performance measurement indicators and ratings

27.  interdependencies of HR systems, programs and processes

28. Corporate Culture  interdependencies of HR systems, programs and processes

29. Corporate Culture  interdependencies of HR systems, programs and processes  unifying force

30. Corporate Culture  interdependencies of HR systems, programs and processes  unifying force  Core Values: Integrity, Competence, Teamwork and Professionalism

31. Global Paradigm  Corporate Culture not as abstract entities  Found not in archives  Very hearts and minds of people  Not a one shot deal

32. Sustaining Corporate Culture  Viability through values and virtues  Fulfilling DBP Mission under exceptionally sound values and virtues  Values: Efficient Vehicle for Development

33. AWARDSandCITATIONS

34. Personnel Management Association of the Philippines EMPLOYER OF THE YEAR

35. Senate Committee on Civil Service and Government Reorganization Center for Excellence

36. Asian Institute of Management and Far Eastern Economic Review People Development and Management

37. Convenor’s Group of Public Sector Unions and Association in coordination with the Civil Service Commission EMPLOYEE-FRIENDLY EMPLOYER

38. Hewitt Associates AMONG THE TOP TEN EMPLOYERS

39. B EST H UMAN R ESOURCE D EVELOPMENT P ROJECT A MONG DFI’ S IN THE A SIA P ACIFIC R EGION

40. A P REMIUM H UMAN R ESOURCE D EVELOPMENT P ROGRAM A TTRACTING THE B EST AND THE B RIGHTEST TO JOIN DBP A C ORPS OF D EDICATED, E FFICIENT AND C OMMITTED P UBLIC S ERVANTS

41. DBP’S CORPORATE RE-BRANDING

43. FORWARD LOOKING

44. CORPORATE CULTURE  Competitive edge  Synthesis versus analysis

45. CORPORATE CULTURE DEVELOPMENT

46. Thank you!