1. Strategic Management at the Revenue Administration of Turkey
Yıldırım BOZBIYIK, Group Head of Department of Strategic Development
Strategic Management at the Revenue Administration of Turkey

2. PYRAMID OF STRATEGIC PLAN
The Presidency of Revenue Administration
PYRAMID OF STRATEGIC PLAN
Mission
Strategic Plan
Performance Program
Annual Report
Vision
Strategic Goals
Strategic Objectives
Performance Indicators
Activities/Projects
Company Name

3. WHAT IS STRATEGIC MANAGEMENT ?
The Presidency of Revenue Administration
WHAT IS STRATEGIC
MANAGEMENT ?
Company Name

4. Vision Mission: Why do we exist?
The Presidency of Revenue Administration
Strategic Management
How would we reach where we want to be?
“Settling Strategy”
Vision
How would we know that we are proceeding to objective?
“Performance Management”
Where would
we want to be?
Analysis of Current
Circumstance:
Where are we now?
Mission: Why do we exist?
Company Name

5. The Presidency of Revenue Administration
? QUESTIONS ?
Strategic Management seeks the answer for four basic questions:
WHERE ARE WE? SITUATION ANALYSIS
WHERE WOULD WE WANT TO VISION,MISSION,
BE? STRATEGIC GOALS
HOW WOULD WE REACH STRATEGY&
WHERE WE WANT TO BE? ACTIVITIES
HOW WOULD WE FOLLOW PERFORMANCE
AND EVALUATE OUR SUCCESS EVALUATION
Company Name

6. WHAT IS STRATEGIC PLANNING ?
The Presidency of Revenue Administration
WHAT IS STRATEGIC PLANNING ?
What Is
Strategic Planning?
Plan of results
Plan of changes
Means of quality management
Realist
Responsibility of
rendering account
Participatory approach
Company Name

7. The Presidency of Revenue Administration
First Strategic Plan
MISSION STATEMENT :
The purpose of the Tax Administration is to implement tax laws in a fair, effective and efficient manner while providing assistance to increase voluntary compliance with tax laws.
Company Name

8. A. Improve the efficiency and effectiveness of tax administration
The Presidency of Revenue Administration
First Strategic Plan
STRATEGIC OBJECTIVES
A. Improve the efficiency and effectiveness of tax administration
B. Establish a modern integrated information technology support system
C. Rationalize and simplify the tax system
Company Name

9. Strategic Plan 2007-2009 Main Steps Training Meeting Assessment
The Presidency of Revenue Administration
Main Steps
Training
Strategic Plan
Meeting
Assessment
Company Name

10. Training for High Level Manager
The Presidency of Revenue Administration
Training for High Level Manager
Strategic Plan
Transforming and Quality Management
Strategic Management
Process Management
Project Management
EFQM Excellent Model
Company Name

11. The Presidency of Revenue Administration
2. step
Collecting suggestion of mission, vision and core values from all high level managers
Company Name

12. Quick View of Strategic Management
The Presidency of Revenue Administration
Meeting Program-1
Quick View of Strategic Management
General Overview of the World and Turkey
Analyzing the other countries’ missions and visions (Australia, Brazil, Canada, Finland, Ireland, UK, USA…
Workshop for mission and vision and core values
To set up mission, vision and core values
Company Name

13. Analyze strategic plans of some countries, U.S.A. 2005-2009
The Presidency of Revenue Administration
Meeting Program-2
Analyze strategic plans of some countries,
U.S.A
Ireland and
Workshop for strategic objectives
To set up strategic objectives
SWOT Analysis
Company Name

14. The Presidency of Revenue Administration
Results
MISSION
To collect adequate revenue by adhering to principles of equity, impartiality, efficiency, for purpose of the contribution to the improvement of the social welfare; to simplify the tax system; to ensure and enhance compliance; and to deliver top quality service to taxpayers.
Company Name

15. The Presidency of Revenue Administration
Results
VISION
The Turkish Revenue Administration will be a reliable, efficient and transparent institution covering and improving all kinds of economic structures and activities as well as a pioneer and model one in global scale.
Company Name

16. CHANGES IN BASIC PHILOSOPHY
The Presidency of Revenue Administration
CHANGES IN BASIC PHILOSOPHY
Reliability
Awareness of Responsibility
OUR PRINCIPLES
Fairness
Solution-oriented
Impartiality
Competency
Effectiveness
Continuous Development
Participation
Transparency
Company Name

17. GOALS 2009-2013 STRATEGIC PLAN INCREASING VOLUNTARY COMPLIANCE
The Presidency of Revenue Administration
STRATEGIC PLAN
INCREASING VOLUNTARY COMPLIANCE
IMPROVING, COMPREHENDING AND MONITORING
ALL KINDS OF ECONOMIC ACTIVITY
IMPROVING SERVICE QUALITY
GOALS
BECOMING A GLOBALLY ACTIVE AND
PRODUCTIVE ORGANIZATION
Company Name

18. GOAL 1. INCREASING VOLUNTARY COMPLIANCE
The Presidency of Revenue Administration
GOAL 1. INCREASING VOLUNTARY COMPLIANCE
OBJECTIVES 1 2 3
Continuously improving taxpayer service quality and developing new service delivery channels
Simplification
and standardization of taxpayer transactions
Raising
tax awareness throughout the community
Company Name

19. The Presidency of Revenue Administration
GOAL 2. IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY
OBJECTIVES 1 2 3
Setting up an effective enforced collection system to ensure the payment of taxes and other financial liabilities on time 4
Monitoring and analyzing economy
By measuring size of informal economy, determining its sector-specific distribution and reasons
Taking necessary measures to prevent tax avoidance and evasion and developing methods of conflicts
Company Name

20. GOAL 3. IMPROVING SERVICE QUALITY
The Presidency of Revenue Administration
GOAL 3. IMPROVING SERVICE QUALITY
OBJECTIVES 1 2 3
Increasing organizational effectiveness and efficiency by improving IT systems and applications 4 5
Setting Human Resources management systematic to improve Human Resources
Improving organizational structure and business
processes continuously
within the
framework of strategic management approach
Transforming
the management of taxpayer services into a
modern, dynamic and well organized structure as per contemporary requirements
Improving physical conditions to provide effective service delivery
Company Name

21. GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION
The Presidency of Revenue Administration
GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION
OBJECTIVES 1 2
Becoming RA a model organization within the sense of European Excellence Model and being a candidate for European Quality Award
Improving international communication, sharing of knowledge and interaction and increasing cooperation with neighboring countries’ RA
Company Name

22. THE PREPARATORY STUDIES FOR
The Presidency of Revenue Administration
STRATEGIC PLAN
THE PREPARATORY STUDIES FOR
STRATEGIC PLAN
Company Name

23. CIRCULAR OF STRATEGIC PLANNING
The Presidency of Revenue Administration
CIRCULAR OF STRATEGIC PLANNING
PROVIDING OWNERSHIP OF STRATEGIC PLANNING STUDIES
Publishing Circular
of Strategic Planning
CONSTUTING ORGANIZATION
DRAWING UP PREPARATION PROGRAM
Company Name

24. Regulating and Controller
The Presidency of Revenue Administration
DETERMINING EXTERNAL STAKEHOLDERS
Ministries
Municipalities
OUR EXTERNAL
STAKEHOLDERS
Universities
Regulating and Controller
Corporations
Professional Organizations
Sectoral Unions
Media
Economy Writers
Trade Associations
Taxpayer Groups
Company Name

25. The Presidency of Revenue Administration
Where are we now?
The studies of prioritization for external stakeholders are going on. After this stage, the studies of methods relating to external stakeholders analysis (survey, interview etc) will prepare.
Company Name

26. Thank you Group Head of Department
The Presidency of Reveneu Administration
Department of Strategic Development
Yıldırım BOZBIYIK
Group Head of Department