1. The Outlook Help Desk System A very quick introduction

2. Features Integrated right into Microsoft Outlook Integrated right into Microsoft Outlook  Create a Help Desk request ticket from a button on the Outlook toolbar  Help desk staff is automatically notified by e-mail Tickets are Outlook Tasks created in the Outlook Public Folders Tickets are Outlook Tasks created in the Outlook Public Folders

3. The New Toolbar Button Create a new help desk ticket Create a new help desk ticket

4. The Basics of Submitting a Ticket 1. Summary (mandatory) 2. Description (optional) 3. Send to Help Desk That’s it! 1 2 3

5. “Advanced” Features 1. High Priority 2. When needed 3. Submit a ticket on behalf of someone else. 12 3

6. Improved Communication Outlook Help Desk makes it very easy for your help desk staff to keep you updated. Outlook Help Desk makes it very easy for your help desk staff to keep you updated.