Presentation on theme: "Project Team Building, Conflict, and Negotiation"— Presentation transcript:
1 Project Team Building, Conflict, and Negotiation Chapter 6Project Team Building,Conflict, and Negotiation
2 Chapter 6 Learning Objectives After completing this chapter, students will be able to:Understand the steps in project team building.Know the characteristics of effective teams and why teams fail.Know the stages in the development of groups.Describe how to achieve cross-functional cooperation in teams.
3 Chapter 6 Learning Objectives After completing this chapter, students will be able to:See the advantages & challenges of project teams.Understand the:nature of conflict & evaluate response method.Understand the importance of negotiation skills in project management.
5 Effective Project Teams Clear Sense of Mission common goalProductive Interdependency mutual responsibilityCohesiveness cross functionalTrust, common interestEnthusiasmResults Orientation, focus on solutions
6 Reasons Why Teams Fail Poorly developed or unclear goals Poorly defined project team roles &Negative InterdependenciesLack of project team motivationPoor communicationPoor leadership Role ModelTurnover among project team membersDysfunctional behavior
7 Stages in Group Development Forming – members become acquaintedStorming – conflict beginsNorming – members reach agreementPerforming – members work togetherAdjourning – group disbandsPunctuated Equilibrium is a different model
11 Building High-Performing Teams Make the project team tangiblePublicityTerminology & language. تعريف المصطلحاتReward good behaviorFlexibilityCreativityPragmatismDevelop a personal touchLead by example القدوة الحسنةPositive feedback for good performance التحفيزAccessibility & consistency
12 Virtual Project Teamsuse electronic media to link members of a geographically dispersed project teamHow Can Virtual Teams Be Improved?Use face-to-face communication when possibleDon’t let team members disappearEstablish a code of conductKeep everyone in the communication loopCreate a process for addressing conflict
13 Conflict Management Categories Views Conflict is a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours.CategoriesGoal-orientedAdministrativeInterpersonalViewsTraditionalBehavioralInteractionist
15 Conflict is often evidence of progress! Conflict ResolutionMediate – defusion/confrontationArbitrate – judgmentControl – cool down periodAccept – unmanageableEliminate – transferConflict is often evidence of progress!
16 Negotiationa process that is predicated on a manager’s ability to use influence productivelyQuestions to Ask Prior to Entering a NegotiationHow much power do I have?What sort of time pressures are there?Do I trust my opponent?
17 Principled Negotiation Separate the people from the problemFocus on interests, not positionsInvent options for mutual gainInsist on using objective criteriaGetting to Yes – Fisher & Ury
18 Summary Understand the steps involved in project team building. Know the characteristics of effective project teams and why teams fail.Know the stages in the development of groups.Describe how to achieve cross-functional cooperation in teams.
19 Summary See the advantages and challenges of project teams. Understand the nature of conflict and evaluate response method.Understand the importance of negotiation skills in project management.