1. MANAGEMENT ROLES and SKILLS

2. 2 Define “role” A role is a set of behaviours associated with a particular job

3. 3 Mintzberg’s Managerial Roles Henry Mintzberg studied CEOs at work and created a scheme to define what managers do on the job. These are commonly referred to as Mintzberg’s managerial roles. These can be grouped into three primary headings: interpersonal, informational and decisional

4. 4 INTERPERSONAL RoleDescriptionIdentifiable Activity FigureheadManager serves as an official representative of the organization or unit Greeting visitors; signing legal documents LeaderManager guides and motivates staff and acts as a positive influence in the workplace Staffing, training LiaisonManager interacts with peers and with people outside the organization to gain information Acknowledging mail/email; serving on boards; performing activities that involve outsiders

5. 5 INFORMATIONAL RoleDescriptionIdentifiable Activity MonitorManager receives and collects information Reading magazines and reports; maintaining personal contacts Communication (Disseminator) Manager distributes information within the organization Holding meetings; making phone calls to relay information; email/memos SpokespersonManager distributes information outside the organization Holding board meetings; giving information to the media

6. 6 DECISIONAL RoleDescriptionIdentifiable Activity EntrepreneurManager initiates changeOrganizing sessions to develop new programs; supervises design of projects Disturbance Handler Manager decides how conflicts between subordinates should be resolved Steps in when an employee suddenly leaves or an important customer is lost Resource Allocator Manager decides how the organization will use its resources Scheduling; requesting authorization; budgeting NegotiatorManager decides to negotiate major contracts with other organizations or individuals Participating in union contract negotiations or in those with suppliers

7. 7 Processes or tasks (activities: planning, organizing, leading, controlling) Roles (behaviours: interpersonal, informational and decisional) Skills are abilities crucial to success in a managerial position. Review ~

8. 8 MANAGEMENT SKILLS What are the critical skills that are related to managerial competence? Generally speaking, effective managers must be proficient in four general skill areas: Conceptual Interpersonal Technical Political

9. 9 Conceptual skills The mental ability to analyze and diagnose situations. The skills that help managers understand how different parts of a business relate to one another and to the business as a whole. Decision making, planning, and organizing require these skills.

10. 10 Interpersonal skills The ability to work with, understand, mentor, and motivate other people. Interviewing job applicants, forming partnerships with other businesses, and resolving conflicts all require these skills.

11. 11 Technical skills The ability to apply specialized knowledge or expertise. Specific abilities that people use to perform their jobs. Operating a word processing program, designing a brochure, training people to use a budgeting system, understanding manufacturing systems, etc. are examples of technical skills.

12. 12 Political skills The ability to enhance one’s position, build a power base, establish connections, acquire resources for the business.