1. Chapter 1 INTRODUCTIONINTRODUCTION By :Nasser A. Kadasah

2. Chapter 1 will cover: 1.4 Management Administration 1.9 Managerial Roles 1.13 Business Environment

3. 1.4 Management Administration 1.4.1 Management Process 1.4.2 Administration 1.4.3 Management Skills 1.4.4 Management Levels 1.4.1 Management Process 1.4.2 Administration 1.4.3 Management Skills 1.4.4 Management Levels

4. 1.4.1 Management Process  Planning, Organizing, Leading, Motivating & Controlling the resources:  To  achieve the organization goals  Manager: Person who plans, organizes, leads and control:  Human.  Financial.  Information.

5. Definitions of Functions…(1)  Planning: Developing a frame of reference to identify opportunities and threats. To  take actions: –Exploit Opportunities. –Encounter Threats.  Organizing:  Assigning duties.  Grouping tasks.  Establishing authorities.  Allocating resources.

6. Definitions of Functions…(2)  Staffing:  Recruitment.  Selection.  Placement.  Approval.  Development. of People in Organization Human Resources  Leading:  Influencing.  Motivating.  Directing.

7. Definitions of Functions…(3)  Controlling:  Monitoring.  Organization performance. Towards attainment of goals.

8. 1.4.2 Administration  Describes: the activity of implementing policy decisions.  Regulates: Day-to-day operations

9. Management VS. Administration  Management and administration( the same ). ABOVE  Administration is ABOVE Management:  Administration  determination of policies.  Management  execution of policies.  Administration is part of management:  Administration  total process of executive control.  Management  installation & following of procedures.

10. 1.4.3 Management Skills…(1)  Technical skills: ability to use:  Procedure.  Techniques.  Knowledge.  Human skills: ability to work with:  Understand.  Motivate. Fields People

11. Management Skills …(2)  Conceptual skills: ability to:  Coordinate.  Integrate. Organization's Goals & Activities

12. 1.4.4 Management Levels…(1) 1.Top- level Management:  Small group responsible for overall management of the organization.  Called Executives.  Tasks: Laying objectives. Preparing strategies and policies. Issuing instructions for: –Dept budgets. –Schedules –Procedures. Appointing middle level. Maintaining public relations.

13. Management Levels…(2) 2.Upper – Middle Management:  Heads of various functions. 3.Middle Management:  More than one level.  Direct activities, Implement policies. 4.Lower –level Management:  Direct Employees at non-managerial levels.  Example: Foreman Supervisor.

14. 1.9 Managerial Roles 1.9.1 Interpersonal Roles 1.9.2 Informational Roles 1.9.3 Decisional Roles 1.9.1 Interpersonal Roles 1.9.2 Informational Roles 1.9.3 Decisional Roles

15. 1.9 Managerial Roles Interpersonal Informational Decisional Figurehead Leader Liaison Monitor disseminator Spokesperson Entrepreneur Disturbance Handler Resource Allocator Negotiator Feedback Provide Information Process Information Use Information

16. 1.9.1 Interpersonal Roles  Figurehead: Represents the company outside.  Leader: Defines relationship between Managers and Employees.  Liaison: Interacts with peers & people outside the organization.

17. 1.9.2 Informational Roles  Monitor: Receives and collects information.  Disseminator: transmits special information into the organization.  Spokesman: Disseminate organization’s information outside.

18. 1.9.3 Decisional Roles  Disturbance Handler: Deals with threat to the organization.  Resource Allocator: Deals with allocation of scarce resource to various requests.  Negotiator: Negotiates on behalf of the organization.

19. 1.13 Business Environment 1.13.1 Economic Environment 1.13.2 Social Environment 1.13.3 Political Environment 1.13.4 Legal Environment 1.13.1 Economic Environment 1.13.2 Social Environment 1.13.3 Political Environment 1.13.4 Legal Environment

20. 1.13.1 Economic Environment…(1)  Capital: to buy building, machinery, inventories, office equipment,…etc.  Labor: Availability, Quality and Price of labor.  Price level: its change affects the organization.  Inflation upset the organization.  Because its effect the cost of labor, material and other items.

21. Economic Environment…(2)  Government fiscal & tax policies:  Controls the availability of credits.  Tax affects every part of society: High taxes not attractive for opening business.  Customers: Business must find out what people want and are willing to buy.

22. Economic Environment…(3)  Technology: The sum total of the knowledge we have of ways to do things.  It includes: Inventions. Techniques. Organized knowledge.  Impact of technology is seen on: New products New materials New tools New machines New service

23. 1.13.2 Social Environment  Made up of :  Attitudes.  Desires  Expectations  Degrees of intelligence and education.  Beliefs  Customs of people

24. 1.13.3 Political Environment  Attitudes and actions of the government leaders and legislators.  Government affects every enterprise and every aspect of life.  Government may provide assistance to business.  Government is the biggest customer.

25. 1.13.4 Legal Environment  Laws and regulations designed to protect:  Customers  Workers  Environment.