1. Hilton Grand Vacations Recognition Tools & Resources February 12, 2013 Pam Meiners, Senior Director Recognition

2. © 2013 Hilton Worldwide Confidential and Proprietary 1.The importance of recognition 2.Recognition department 3.Recognition website 4.Recognition tools Agenda 1

3. © 2013 Hilton Worldwide Confidential and Proprietary Why do People Leave their Jobs? 2 57.2% leave because of inadequate compensation 37.3% leave because no opportunities for advancement 34.2% leave because of lack of recognition 20.1% leave because of boredom 16.9% leave because of insufficient benefits – Salary.com Importance of Recognition

4. © 2013 Hilton Worldwide Confidential and Proprietary The ROI of Recognition 3 Increases individual productivity Yields greater employee satisfaction Improves team work and retention Yields better safety records Decreases absenteeism – Gallup Organization

5. © 2013 Hilton Worldwide Confidential and Proprietary Educate locations about the importance of recognition Provide simple and cost-effective tools and resources to help locations recognize Team Members Support HGV culture initiatives Recognition’s Department 4

6. © 2013 Hilton Worldwide Confidential and Proprietary The Recognition website offers a wealth of resources and tools to help with the following: 1.Recognition Planning and Idea Sharing 2.Formal Recognition 3.Informal Recognition 4.Peer-to-Peer Recognition 5.Department-Specific Recognition www.hilton-recognition.com Recognition Website 5

7. © 2013 Hilton Worldwide Confidential and Proprietary Recognition Planner 1 - Recognition Planning / Idea Sharing 6

8. © 2013 Hilton Worldwide Confidential and Proprietary Successful recognition starts with a plan – and who better to share ideas with than your peers? –Recognition Planner 1 - Recognition Planning / Idea Sharing 7 Step-by-Step guidelines and tips to create a successful recognition plan Foster culture of recognition Summary of recognition tools

9. © 2013 Hilton Worldwide Confidential and Proprietary Recognition Matters eNewsletter 1 - Recognition Planning / Idea Sharing 8

10. © 2013 Hilton Worldwide Confidential and Proprietary Successful recognition starts with a plan – and who better to share ideas with than your peers? –Recognition Planner –Recognition Matters! eNewsletter Shows recognition best practices Gives new ideas every month Provides links to the latest tools & programs Helps you fine-tune your recognition skills 1 - Recognition Planning / Idea Sharing 9

11. © 2013 Hilton Worldwide Confidential and Proprietary The Rec Room 1 - Recognition Planning / Idea Sharing 10

12. © 2013 Hilton Worldwide Confidential and Proprietary Successful recognition starts with a plan – and who better to share ideas with than your peers? –Recognition Planner –Recognition Matters! eNewsletter –The Rec Room Blog View and share ideas and best practices Gain inspiration Post questions/BDPs ‒ Improving SALT scores ‒ Recognizing owners & guests ‒ Boosting owner & guest loyalty ‒ Building sales 1 - Recognition Planning / Idea Sharing 11

13. © 2013 Hilton Worldwide Confidential and Proprietary 2013 HGV Recognition Datebook 1 - Recognition Planning / Idea Sharing 12

14. © 2013 Hilton Worldwide Confidential and Proprietary Successful recognition starts with a plan – and who better to share ideas with than your peers? –Recognition Planner –Recognition Matters! eNewsletter –The Rec Room Blog –2013 HGV Recognition Datebook –HGV Specific –Holidays specific to user’s country –Includes recognition program information and key brand dates –365+ simple low-or-no cost recognition ideas 1 - Recognition Planning / Idea Sharing 13

15. © 2013 Hilton Worldwide Confidential and Proprietary Add and save location-specific content, such as birthdays and service anniversaries Return as often as you like Download a printable PDF and/or import into Outlook www.hilton-recognition.com/datebook 2013 HGV Recognition Datebook 14

16. © 2013 Hilton Worldwide Confidential and Proprietary 365 simple recognition ideas for every day of the year January 10 is Houseplant Appreciation Day. Buy your team a small potted plant with a thank you note that says “I appreciate your blossoming hospitality!” April 19 is High Five Day. Give every Team Member you see a high five today, or email them a Hilton Worldwide High Five! September 28 is Good Neighbor Day. Challenge departments to recognize other department. Have each department pass it on. December 21 is Look on the Bright Side Day. Set aside a few minutes today to talk to your team and tell them what they did right in 2013 and what to look forward to in 2014. 2013 HGV Recognition Datebook 15

17. © 2013 Hilton Worldwide Confidential and Proprietary Each month is dedicated to a different department Find simple tips to recognize each department throughout the month – and year. 2013 HGV Recognition Datebook 16

18. © 2013 Hilton Worldwide Confidential and Proprietary Spirit of Hilton Grand Vacations 2 - Formal Recognition 17

19. © 2013 Hilton Worldwide Confidential and Proprietary We have a variety of corporate, HGV branded and location-specific tools to help with formal recognition. Spirit Award 2 - Formal Recognition 18

20. © 2013 Hilton Worldwide Confidential and Proprietary CEO Light & Warmth Award 2 - Formal Recognition 19

21. © 2013 Hilton Worldwide Confidential and Proprietary We have a variety of corporate, HGV branded and location-specific tools to help with formal recognition. –Spirit of HGV Award –CEO Light & Warmth Award 2 - Formal Recognition 20

22. © 2013 Hilton Worldwide Confidential and Proprietary HGV Certificates 2 - Formal Recognition 21

23. © 2013 Hilton Worldwide Confidential and Proprietary We have a variety of corporate, HGV branded and location-specific tools to help with formal recognition. –Spirit of HGV Award –CEO Light & Warmth Award –Team Member of the Month 2 - Formal Recognition 22

24. © 2013 Hilton Worldwide Confidential and Proprietary We have a variety of corporate, HGV branded and location-specific tools to help with formal recognition. –Spirit of HGV Award –CEO Light & Warmth Award –Team Member of the Month –Recognition Certificates –HGV Branded –General Recognition –Values 2 - Formal Recognition 23

25. © 2013 Hilton Worldwide Confidential and Proprietary We have a variety of corporate, HGV branded and location-specific tools to help with formal recognition. –Spirit of HGV Award –CEO Light & Warmth Award –Team Member of the Month –Recognition Certificates ‒ Corporate Responsibility Creating Opportunities Strengthening Communities Celebrating Cultures Living Sustainably 2 - Formal Recognition 24

26. © 2013 Hilton Worldwide Confidential and Proprietary We have a variety of corporate, HGV branded and location-specific tools to help with formal recognition. –Spirit of HGV Award –CEO Light & Warmth Award –Team Member of the Month –Recognition Certificates ‒ Corporate Responsibility ‒ Service Anniversary and Birthday Cards 2 - Formal Recognition 25

27. © 2013 Hilton Worldwide Confidential and Proprietary High Five! 3 - Informal Recognition 26

28. © 2013 Hilton Worldwide Confidential and Proprietary We also have a variety of informal recognition tools, designed to make recognition easy, fun, and impactful. –Email HIGH FIVE! 3 - Informal Recognition 27

29. © 2013 Hilton Worldwide Confidential and Proprietary Coupons 3 - Informal Recognition 28

30. © 2013 Hilton Worldwide Confidential and Proprietary We also have a variety of informal recognition tools, designed to make recognition easy, fun, and impactful. –Email HIGH FIVE! –Recognition Coupons 3 - Informal Recognition 29

31. © 2013 Hilton Worldwide Confidential and Proprietary Thank You Cards 3 - Informal Recognition 30

32. © 2013 Hilton Worldwide Confidential and Proprietary We also have a variety of informal recognition tools, designed to make recognition easy, fun, and impactful. –Email HIGH FIVE! –Recognition Coupons –Thank You Cards 3 - Informal Recognition 31

33. © 2013 Hilton Worldwide Confidential and Proprietary HGV Catch Me at My Best 4 – Peer-to-Peer Recognition 32

34. © 2013 Hilton Worldwide Confidential and Proprietary HGV Catch Me at My Best® –June 1 – August 31 –Branded Catch Me cards ( 11 languages ) –Online, real-time tallies –Enhancements for 2013 –Flexibility to edit team categories (Front of House, BOH) –Robust print friendly tally reporting capabilities –All prizes awarded randomly –Larger inventory of cards for demand –Ability to share team catches –Blog-like function to share favorite catches –Use 2012 roster –Regional analytics 4 - Peer-to-Peer Recognition 33

35. © 2013 Hilton Worldwide Confidential and Proprietary HGV International Housekeeping Week 5 - Department-Specific Recognition 34

36. © 2013 Hilton Worldwide Confidential and Proprietary 5 - Department-Specific Recognition HGV International Housekeeping Week September 8 – 14, 2013 Certificate · Customizable PDF Motivational Poster · Customizable PDF Water Bottle Wrapper · Customizable PDF Candy Bar Wrapper · Customizable PDF Locations go online and post a photo of their team on our Housekeeping Wall of Fame Winners receive a party valued at $250 US All new resources You can’t win if you don’t enter!

37. © 2013 Hilton Worldwide Confidential and Proprietary Department Specific Recognition 5 - Department-Specific Recognition 36

38. © 2013 Hilton Worldwide Confidential and Proprietary 5 - Department-Specific Recognition In addition to International Housekeeping Week, we have materials to recognize ALL departments. –Recognition Tip Sheet! –Certificates –Thank You Cards –Water Bottle Labels and Candy Bar Wrappers –Simply customize, print, wrap, and present –Can also used for owners and guests

39. © 2013 Hilton Worldwide Confidential and Proprietary Hilton Grand Vacations 38

40. © 2013 Hilton Worldwide Confidential and Proprietary Appreciation is a fundamental human need; we all like receiving it, and we are all equipped to give it. Treat your Team Members the way you’d like them to treat your owners and guests. Make recognition personal, specific, and timely. Finally, don’t do it alone. –Share ideas with your peers. –Use the brand resources available to you. –Go to www.Hilton-Recognition.com. “Recognition Isn’t Rocket Science.” 39

41. © 2013 Hilton Worldwide Confidential and Proprietary Hilton Grand Vacations Recognition Tools & Resources www.hilton-recognition.com Thank You! 40