1. The University of Vermont PHYSICAL PLANT DEPARTMENT Kane Tobin School of Business Administration Class of 2015

2. Thank you

3. Team Member Roles Standardization Processes & Procedures Planning Budgeting Customer Value Customer Interaction Communication Team Interaction Team Mentality Team Morale Individual Engagement Soft Skills Hard Skills Training

4. The Balanced Score Card ObjectiveKey Performance Indicator Target Financial Perspective Process Perspective Customer Perspective Employee Perspective

5. Communication Standardization Training Build Measure Learn Build, Measure, Learn Loop

6. Develop and maintain relationships with our partners on the campus, enabling our department to first identify, and then exceed their expectations in providing the best-value care and stewardship of the University’s physical assets